Public Engagement Officer

6 months ago

Winnipeg, Canada City of Winnipeg Full time

Under the general direction of the Manager of Public Engagement, the Public Engagement Officer is responsible for working with divisions in developing, coordinating, implementing and maintaining a public engagement strategy for the City of Winnipeg. In addition, this position will work with departments to conduct customer and/or public research in support of public engagement and customer service goals and will be responsible for conducting research to support the department’s business planning process and departmental performance goals.

**As the **_Public Engagement Officer_**_, _**you will**:

- Coordinate implementation of Public Engagement strategies, processes and activities for related Department projects and programs; ensuring a consistent approach is taken.
- Identify and prioritize Public Engagement activities, establishing a schedule and deadlines, monitoring progress, and making necessary adjustments throughout the project.
- Monitor Public Engagement work on each project to ensure timelines and objectives are met, determining resources required to implement tactics.
- Develop Requests for Proposal (RFPs) and assist with selection of external firms to assist with facilitation and other Public Engagement needs.
- Monitor performance of Public Engagement resources and processes for client divisions to ensure consistency and contract compliance (value for the dollar), addressing any issues throughout the project.
- Determine information and communication needs for projects.
- Determine use of technology for Public Engagement needs, including social media and online engagement opportunities.

**Your education and qualifications include**:

- Bachelor’s degree in Public Relations, Creative Communications, Political Studies, Business/Management or Social Sciences or an equivalent combination of education, training, and considerable experience in the field of public relations may be considered.
- IAP2 Foundations course considered an asset.
- 4 years of experience in a related field with demonstrated experience in undertaking public engagement projects, public communication and related activities and working with the public on contentious issues or projects.
- Knowledge of and experience with public engagement planning and techniques.
- Experience planning and running public engagement events.
- Proven written and verbal communication skills, including listening skills, facilitation, and public speaking abilities.
- Experience using current communication/social trends and technologies such as Twitter, Instagram, Facebook, etc.
- Strong analytical thinking and political sensitivity.
- Strong organizational and time management skills with the demonstrated ability to prioritize and coordinate work to a deadline in a high-volume workplace with tight timelines.
- Exceptional interpersonal skills with the ability to establish and maintain effective, positive relationships with various stakeholders including the public, elected officials, project managers and teams, and senior management.
- Ability to work independently in a high stress environment, planning and completing projects with mínimal direction.
- Ability to build consensus, generate common understanding, and create a shared vision in an environment of diverse stakeholders and interests.
- Ability to exercise discretion, diplomacy, and confidentiality.
- Ability to speak French would be considered a definite asset.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

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