Client Services Specialist

3 months ago

Toronto, Canada Redstone Agency Full time

**Position Closing Date**:

- September 29, 2024_

**_
What is Redstone? _**

Redstone is the largest Association Management Company in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations all over the world.

**_
What does the opportunity include? _**

**Join a world-class team with a corporate culture like no other **People are our priority. We want you to bring your whole self to work each day.

**Learn and advance within a rapidly growing agency** We value career growth and development by investing in you.

**️ You will have a lot of responsibility and be challenged daily** You have the freedom to provide input and make your clients’ organizations better.

**The scale and scope of what Redstone does will surprise you** The rapid pace of change makes it imperative for us to be smart and open-minded in the way we serve our clients.

Sound like Redstone might be the right place for you? Keep reading

**_What you’ll do: _**

As a Client Services Specialist, you will play a crucial role in executing client deliverables and projects to ensure their satisfaction and strengthen our relationships with stakeholders. Reporting to the Team Lead, Client Services, you will be responsible for providing comprehensive support across various areas, including board of director support, certification and accreditation, committee administration, meeting management, and membership services. Your dedication to excellence, attention to detail, and strong communication skills will contribute to the success of our client engagements and enhance community engagement and awareness.

**_
How you’ll do it:_**

**Client Satisfaction & Relationships**
- Advocate for clients by collaborating and communicating with client teams across Redstone’s departments to ensure projects are running smoothly and effectively.
- Support volunteer committees and Boards of Directors on various projects and build trusting relationships, ensuring satisfaction with every interaction.
- Support the events team with onsite event execution during high volume periods.

**Administration**
- Provide board and committee meeting support, including scheduling, preparing agendas, taking minutes, and following up on action items.
- Process membership renewals and registration.
- Run client certification programs, examinations, including proctoring exams as needed and scoring and delivering test results.
- Maintain up-to-date databases (sponsorship, attendee, membership, etc.).
- Handle physical client mail, ensuring remaining mail items have been dealt with weekly.

**Membership Engagement**
- Prepare and deliver weekly/monthly reporting to clients on membership, engagement, etc.

**_ You’ll thrive in this role if:_**
- You have a Bachelor’s degree or diploma in Business Administration, Business, Communications, Event Management, Not-for-Profit Management, or a related field.
- You have 1-2+ years of experience in a client-facing role in either administration, corporate events including meetings and conferences, or project coordination.

**_ Serious bonus points if:_**
- You have experience working at an agency, not-for-profit, or association management company.
- You are bilingual in English / French.

**_
Compensation: _**

$52,500 - $60,775.31 base salary based on experience.

Health, drug, dental, and vision benefits.

️‍ Employer paid life insurance.

Paid sick days, personal days, and wellness days.

Paid time off between Christmas and new years.

**_Redstone life and culture:_**
We’re a full-service boutique agency with a growing team, which means you’ll have a lot of responsibility, be challenged daily, and will work side-by-side with the senior leadership. As a team, we work hard, are client-focused, and like to have fun. We provide our team with opportunities to expand their skillsets while supporting our association clients in diverse industries such as real estate, property, law, post-secondary education, healthcare, city planning, and sponsorship marketing, just to name a few.

Everything we do stems from our “Core Four” values**:People, Trust, Impact, and Extra Mile**. They are the foundation behind every decision and action we take as a company, within our team and alongside our clients.

**_
Why choose us?_**
We provide each employee the freedom to work when they are most productive and we understand the need to have a work-life blend, because we have that need too. Here are just a few more reasons to work at Redstone:
Flexible working hours.

Work from anywhere for up to 45 days.

‍ Opportunities to attend in-person and virtual conferences, workshops, industry accreditation and certifications for personal and professional growth through the company.

️ Travel opportunities to work at our events alongside our talented event staff.

Company events and team initiatives: team lunches, activity challenges, book club, happy hours, game nights, holiday a

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