IT Manager

3 weeks ago

North York, Canada StoreForce Solutions Full time

**ABOUT STOREFORCE**

StoreForce is deeply passionate about Specialty Retail - it’s in our roots and part of every single line of code we write. We’re known to say we’re Retailers first, and a technology vendor second. Every day we strive to help Specialty Retailers set a new standard for operational excellence.

The StoreForce Team is dynamic, made of up diehard developers, seasoned retail veterans, tenacious sales reps, and devoted support specialists. And we’re looking for more, just like you, to join our team.

This role is full time, permanent and reports to the VP of Technology in our Toronto office.

**WHAT YOU'LL DO**

**1.** **Leadership - **Achieve objectives through the coordination and development of the team
- Lead daily activities; provide direction and follow up to ensure the team meets it’s deliverables;
- Provide ongoing guidance and direction for the deployment team;
- Recruit, train and ensure ongoing development through performance management programs; Identify training needs and research or provide guidance on suitable programs for development of the team.

**2.** **Security & Infrastructure -**Manage required Infrastructure
- Lead the implementation of best-practise cloud architectural design principles, for HA, redundancy and auto-scaling of the StoreForce SaaS solution infrastructure
- Lead the implementation of best-practise automation and process changes, for improved control and efficiency of production environments and deployments
- Lead the security posture within the hosted infrastructure. Maintain and enforce security policies and procedures;
- Maintain existing vendor relations; Secure required services for new, upgrades or solutions changes; Ensure renewals are reviewed and actioned appropriately.

**3.** **Implementation Support - **Provide technical support during implementations
- Provide input on the planning for client deployments; coordinate required resources to meet deployment schedule;
- Ensure the environment meets prerequisites prior to the scheduled deployment;
- Lead and participate in the installation of the StoreForce Application suite
- Provide support to the Client’s IT department during installation;
- Ensure pre-UAT testing is completed to meet the business requirements; resolve issues prior to deployment;
- Maintain software installation documentation and adjust as required by installation;
- Identify and implement process improvement or automation to efficiency and accuracy of software deployments.

**4.** **Issues Resolution** - Demonstrate urgency in ensuring resolution of issues
- Provide support to the StoreForce client base; collaborate with all necessary teams to resolve issues; Maintain open communication and provide updates;
- Troubleshoot issues, maintain issues log to document findings and resolution.

**QUALIFICATIONS**

**Competencies**:

- **Leadership** - Seen as a role model; motivational, supportive. Fosters cooperation and collaborates with others.
- **Agility** - Able to shift between tasks and priorities; maintains focus and composure.
- **Technical Proficiency** - Curious and comfortable to tackle new systems or unknown territory; resourceful in learning.
- **Problem Solving** - Analytical. Able to see multiple parts and the relationships in order to identify and resolve the root issue.
- **Communication** - Able to deliver clear and concise instruction with the ability to adapt to their audience. Understands that listening is essential for clarity.
- **Team Player** - Collaborates with others; genuinely enjoys being a part of a team and shows support and interest towards co-workers.
- **Service Oriented** - Natural desire to provide assistance; achieves a sense of reward through helping others.

**EXPERIENCE**
- 2+ years managing and leading teams, operation and technical support team
- Experience with core Cloud (preferably Azure) services such as Azure VMs, Azure Load Balancer, Azure Functions, Azure Scale sets, AKS, Azure Application Insights, Azure API Manager, Azure Blob storage, Azure Service Bus etc
- Experience in delivering direct support to users;

**KNOWLEDGE**
- Strong knowledge of Cloud-native principles, best practices, and tooling
- Understanding of end-to-end HTTP traffic workflow within a microservice environment, and associated API principles and protocols (REST preferred)
- Knowledge of Azure DevOps, PowerShell, SFTP
- Proficiency with VPN networks, firewalls, encryption, and other aspects of network security technologies.
- Understanding of Active Directory
- Understanding of relational databases (SQL server preferred) and Windows Server operating systems

**WHY WORK WITH US AT STOREFORCE**

StoreForce is growing quickly - it’s the kind of place you can make a real impact. We thrive on change, collaboration, and trust; And are fueled by a mutual passion for Specialty Retail. At StoreForce you’ll have the chance not only to work with some amazing people, but also with some of the world’s best reta

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