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National Parts Support Centre

2 months ago

Bowmanville, Canada Toyota Canada Inc. Full time

**National Parts Support Centre - Bilingual Summer Student (Hybrid)**

**Bowmanville, ON**

**Rotational Shift: 7:00AM - 3:00PM & 12:00PM - 8:00PM**

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Toronto and Vancouver. TCI supports over 280 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

**What Sets Us Apart?**

A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

We currently have an exciting opportunity at our Eastern Canada Parts Distribution Center for a National Parts Support Centre Consultant. During your time here, you will work in a dynamic environment with an enthusiastic and engaged team who is passionate about customer service.

**What You’ll Be Doing**:
As a member of our team, you would have the great opportunity to:

- Provide front-line support to Dealers and Internal Customers on all matters related to parts inquiries and ordering.
- Investigates and resolves Dealer inquiries via Infostream Parts Inquiries and the telephone.
- Investigates and resolves shipping problems relating to all dealer shipments.
- Identifies electronic parts catalogue problems with dealers and provides workable solutions.
- Assist Automotive dealers in resolving technical inquiries, problems and questions
- Receives and processes employee purchases of parts and other parts orders for internal accounts.
- Receives, codes, processes and verifies all parts return requests relating to Parts Order Discrepancies, Parts Obsolescence Returns, dealer initial orders and dealer Financial and Termination returns.
- Reports all abnormal or unique parts related problems to the NPSC team leader and appropriate head office staff.

**What You Bring**:

- Currently enrolled in a college/university program
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Excellent oral and verbal communication skills
- Bilingual (English/French) is mandatory
- Experience within retail automotive parts is an asset
- Knowledge of automotive mechanics is an asset
- Experience in customer service is an asset

**What You Should Know**:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

**Job Types**: Full-time, Fixed term contract, Internship / Co-op

**Benefits**:

- Casual dress
- On-site parking
- RRSP match
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Retention bonus

**Education**:

- Secondary School (preferred)

Work Location: Hybrid remote in Bowmanville, ON L1C 0N2