Dispatcher

4 days ago

Victoria, Canada GFL Environmental Inc. Full time

**Position Summary**

The Dispatcher is responsible for managing incoming service orders, guiding drivers, and addressing service-related concerns. This role involves interacting with various stakeholders, including customers, sales teams, and operations staff. This is a great opportunity for anyone looking to expand upon their current experience in customer service or dispatching roles.

The regular work schedule is 8:00am to 4:30pm, Monday through Friday in the office.

**Specific Duties & Responsibilities**
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues
- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
- Records and document information from drivers and distributes to appropriate departments
- Communicates with maintenance shop personnel

**Requirements**:

- Completion of high school.
- 1-2 years in a transportation, dispatch, or a customer service role.
- Education in transportation, logistics, or a similar area of study would be an asset.
- Prior dispatching experience is a strong asset.
- Experience in a call center environment would be an asset.
- Proficient in MS Outlook, Excel, and Word.

**Knowledge, Skills and Abilities**
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proven ability to multi-task & ability to prioritize tasks.
- Required to work extended hours including occasional weekends.

GFLTalent
- We thank you for your interest. Only those selected for an interview will be contacted. _
- GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. _GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._

  • Dispatcher

    2 weeks ago

    Victoria, Canada ColdStar Solutions Full time

    Are you a master of multitasking and thrive in a fast-paced work environment? Do you have a passion for logistics and a knack for problem-solving? If so, we have the perfect job for you! We are seeking a dynamic and enthusiastic individual to join our team as a dispatcher. Your role will be crucial in ensuring that our drivers are on time, on schedule, and...

  • Dispatcher

    2 weeks ago

    Victoria, Canada Westshore Towing Ltd. Full time

    Job Summary: We are seeking a Full Time Experienced Tow Dispatcher. Applicants must have a minimum of 1 year proven experience Of dispatching. In the towing industry. You must have knowledge of the Greater Victoria and surrounding areas. Be fluent in computer knowledge. Applicant will have knowledge passenger vehicle, trucks and heavy trucks. You will be...

  • Dispatcher

    3 weeks ago

    Victoria, Canada Victoria Taxi Full time

    **VICTORIA TAXI, Victoria's all green fleet is looking to hire a full-time or part-time DISPATCHER**. **Knowledge of iCabbi an asset but not required. **Great customer service skills **Detail oriented **Maintain a positive attitude under pressure **Computer proficient **Team player **Dispatch experience required **Salary**: $16.00-$18.00 per...

  • Dispatcher

    4 weeks ago

    Victoria, Canada Ralmax Full time

    **Dispatcher - Chew Contracting** **Employment Type**: Full Time Salary **Business Unit**: Chew Contracting **Location**: Victoria, British Columbia **Reporting to**: General Manager **Hours of Work**: 8:00- 4:30 with occasional evening and weekend work **Wage Rate**: 70,000 - 100,000 per year **Work Setting**: Office / Yard, Civil...

  • Dispatcher

    2 weeks ago

    Victoria, Canada Ralmax Full time

    **Dispatcher - Chew Contracting** **Employment Type**: Full Time Salary **Business Unit**: Chew Contracting **Location**: Victoria, British Columbia **Reporting to**: General Manager **Hours of Work**: 8:00- 4:30 with occasional evening and weekend work **Wage Rate**: 70,000 - 100,000 per year **Work Setting**: Office / Yard, Civil...

  • Relief Dispatcher

    3 weeks ago

    Victoria, Canada Pacific Pilotage Authority Full time

    **About Us** Pacific Pilotage Authority is a federal crown corporation responsible for providing safe, reliable, and efficient marine pilotage in the coastal waters of British Columbia. **Job Summary** Responsible for co-coordinating the dispatching of marine pilots to vessel movements within British Columbia, to maintain the safe movement of vessels, and...

  • Dispatcher

    2 weeks ago

    Victoria, Canada Heidelberg Materials US, Inc. Full time

    **AutoReqId**: 16770BR **Pay Class**: Salaried Non-Exempt **Minimum Pay Rate**: $60,024.18 **Maximum Pay Rate**: $84,033.85 **Department**: Distribution **Job Posting**: Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete....

  • Dispatcher, Trucks

    4 weeks ago

    Victoria, Canada CANADA WISE DRIVING SCHOOL INC. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Tasks**: - Ensure accuracy of completed time sheets, payroll and other summaries - Maintain work records and logs - Monitor personnel workloads and locations - Dispatch personnel as required by emergency situations - Follow-up on issues with work orders - Keep...

  • Dispatch Operator

    2 months ago

    Victoria, Canada Themis Security Services Ltd Full time

    **Themis Security **is looking for a Dispatch Operator to join our ever growing Team. We offer Interactive Remote Monitoring to our clients that requires a highly organized Dispatch Team in order to run smoothly. Remote video patrols are a way of implementing and expanding on available technologies. Our custom designed software allows our Operations Support...

  • dispatcher, trucks

    3 weeks ago

    Victoria, Canada CANADA WISE DRIVING SCHOOL INC. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksEnsure accuracy of completed time sheets, payroll and other summariesMaintain work records and logsMonitor personnel workloads and locationsDispatch personnel as required by emergency situationsFollow-up on issues with work ordersKeep track of shipmentsKnowledge of cross...

  • dispatcher, trucks

    1 month ago

    Victoria, Canada CANADA WISE DRIVING SCHOOL INC. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksEnsure accuracy of completed time sheets, payroll and other summariesMaintain work records and logsMonitor personnel workloads and locationsDispatch personnel as required by emergency situationsFollow-up on issues with work ordersKeep track of shipmentsKnowledge of cross...

  • dispatcher, trucks

    1 month ago

    Victoria, Canada CANADA WISE DRIVING SCHOOL INC. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsTasksEnsure accuracy of completed time sheets, payroll and other summariesMaintain work records and logsMonitor personnel workloads and locationsDispatch personnel as required by emergency situationsFollow-up on issues with work ordersKeep track of shipmentsKnowledge...

  • dispatcher, trucks

    4 weeks ago

    Victoria, Canada CANADA WISE DRIVING SCHOOL INC. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsTasksEnsure accuracy of completed time sheets, payroll and other summariesMaintain work records and logsMonitor personnel workloads and locationsDispatch personnel as required by emergency situationsFollow-up on issues with work ordersKeep track of shipmentsKnowledge...

  • Portables Dispatch

    2 months ago

    Victoria, Canada GFL Environmental Inc. Full time

    A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information...

  • Casual Dispatch Coordinator

    2 weeks ago

    Victoria, Canada The Universal Group Full time

    Are you a detail-oriented Dispatch Professional with a strong ability to communicate, collaborate, and problem solve? Are you passionate about providing caring and thorough customer service to your client group? Are you looking to be a part of a growing team and company? The Universal Group has an exciting opportunity for a Dispatch Coordinator to join our...

  • Dispatcher

    3 weeks ago

    Victoria, Canada Bumper to Bumper Full time

    At Bumper to Bumper**, **we offer challenging and rewarding career opportunities and are proud to be Canada’s leader in the distribution of automotive parts, tools and equipment to the automotive aftermarket. Our culture is built on professional excellence, collaboration, innovation and entrepreneurialism. We provide the tools and opportunities to help our...

  • Fleet Dispatcher

    3 weeks ago

    Victoria, Canada Pacific Northwest Transportation Services Full time

    **Fleet Dispatcher - Victoria, BC** Pacific Northwest Transportation Services (PNWTS) is the proud supplier of carbon neutral transportation services for the cruise industry in Victoria, British Columbia. As the exclusive supplier of buses on behalf of the Greater Victoria Harbour Authority (GVHA), PNWTS provides motor coaches and double decker buses for...

  • Fleet Dispatcher

    7 days ago

    Victoria, Canada Pacific Northwest Transportation Services Full time

    **Fleet Dispatcher - Victoria, BC** Pacific Northwest Transportation Services (PNWTS) is the proud supplier of carbon neutral transportation services for the cruise industry in Victoria, British Columbia. As the exclusive supplier of buses on behalf of the Greater Victoria Harbour Authority (GVHA), PNWTS provides motor coaches and double decker buses for...

  • Casual Dispatch Coordinator

    1 week ago

    Victoria, British Columbia, Canada The Universal Group Full time

    Are you a detail-oriented Dispatch Professional with a strong ability to communicate, collaborate, and problem solve? Are you passionate about providing caring and thorough customer service to your client group? Are you looking to be a part of a growing team and company?The Universal Group has an exciting opportunity for a Dispatch Coordinator to join our...

  • Dispatcher/customer Service

    1 week ago

    Victoria, British Columbia, Canada All-Ways Towing Full time

    1 Part-time dispatchers required for 3 Graveyard shift.Looking for Dispatchers who want to work in a family oriented, fast growing environment. We are currently looking for motivated individuals to join our team of dedicated service providers.DUTIES:Answer multi-line telephone system.Dispatch drivers to calls (Police, Roadside Service, Accident, ETC)Computer...