Manager

3 weeks ago

Winnipeg, Canada Winnipeg Humane Society Full time

**Date: May 15th, 2023**

**Position Title**: Manager, Volunteer & Foster

**Department**: Volunteer & Foster

**Reports to**: Director Volunteer & Foster

**Classification**: Non-Union

**Hours**: Monday to Friday, 9:00a.m.5:00p.m.

**Start Date**: ASAP

**Position Summary**:
The Manager Volunteer & Foster is responsible for motivating and coaching the team

through excellent service, communication, guidance, and representing the WHS with a

high degree of integrity. Reporting to the Director Volunteer & Foster, the Manager is

expected to pursue the established responsibilities while working directly and

collaboratively with department heads and staff.

**Responsibilities**:
The Manager Volunteer & Foster will work closely with the Director Volunteer & Foster to

facilitate and ensure the successful overall operation of the Volunteer/Foster

department. This will include managing administrative and employee

functions, including overseeing staff as well as responsibility for developing activities

related to programs, training, and protocols.***

**RESPONSIBILITIES SPECIFIC TO THE JOB LEVEL**

**Leadership**
- Provide team members with positive coaching and feedback, building a work
environment which reflects the WHS values and culture.
- Create a friendly and professional environment to enhance courteous service;
ensure clean, attractive, and organized work areas.
- Train, direct, and supervise staff, delegate duties to coordinator and staff.
- Provide coaching to develop staff, using clear and constructive feedback and

additional training as needed to enhance each individual’s performance.
- Schedule staff and ensure accurate record keeping for payroll purposes.
- In collaboration with Directors or direct report, coordinate and facilitate

performance conversations for all employees within the team, per established

standard.
- Support the Director or direct report with recruitment, interview, and selection of
new staff.
- Provide input, participate, and make recommendations on corrective actions,
as requested, for performance-related issues.

**Management**
- Lead the daily operations and ensure ongoing alignment with departmental
workplan and WHS priorities.
- Provide daily and regular oversight and feedback to team members, ensuring
that work responsibilities are well understood, and requirements are met.
- Provide direction on potential need to shift priorities or deal with emerging or
emergent needs.
- Seek guidance from Director or direct report to confirm recommendations or
decisions related to operations, where clarification may be required.
- Schedule and facilitate regular team meetings to encourage feedback and
drive initiative for continued improvement, aligned with WHS values and culture.
- Provide regular reports, per established schedule, to the Director or direct report
on department activities and needs.
- Display initiative through recommendations and enhancements for
consideration.
- Attend and co-facilitate Management meetings, ensuring comprehensive
record keeping per established standards.

**Financial**
- Provide input into the budgeting process.
- Diligently manage expenses according to the budget.
- Proactively report on any suspected anomalies, inconsistencies, or potential

deviations from the budget.
- Ensure that all records are accurate and complete.

**Business Development**
- Support business development activities and initiatives as directed.
- Provide input and recommendations into existing or new business development

activities and initiatives.

**RESPONSIBILITIES SPECIFIC TO THE ROLE
**Volunteer & Foster**
- Participate in team planning sessions, department action plan, and progress
evaluations for volunteers.
- In conjunction with department Managers, develop materials for orientation and
training.
- Establish connections with other volunteer/foster managers across North America
to generate and share ideas.
- Through active sourcing activities, ensure a strong volunteer infrastructure is

developed to provide support to teams.
- Responsible for management and input into the strategy for volunteer and foster
recruitment.
- Oversee Key Performance Indicators (KPI), reporting, running statistics and review
of plans.
- Determine volunteer support in all departments which requires regular meetings
with managers.
- Creates new activities and training requirements related to roles.
- Coordinates the day-to-day management of tasks.
- Communicates with Director to identify deficiencies in training and
related performance issues; coaches as required.
- Collaborate with Coordinator and develop volunteer and team guidelines.
- Create and update Standard Operational Procedures for Volunteer and Foster.
- Purchase, maintenance, and distribution of departmental equipment and

supplies as required; maintain records.
- Respond to volunteer or foster complaints and comments.
- Creates scripts, systems, protocols and is a model for high service standards.
- Initiate and support re

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