Desktop Technical Analyst

3 weeks ago

Toronto, Canada Salvation Army Toronto Grace Health Care Centre Full time

**TORONTO GRACE HEALTH CENTRE: JOIN OUR TEAM**
The Toronto Grace Health Centre (TGHC) provides specialized care and services to individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Palliative Care, Wound Care, Respiratory Therapy, and Transitional & Remote Care. The care and services provided at TGHC helps facilitate patient flow through the health care system and ensures recovery and supports their integration back into the community.

**Desktop Technical Analyst**

**Status: Full Time 6 month contract, Non-Union**

***

This position will require travel to all TGHC locations.

**QUALIFICATIONS**
- College diploma or University degree in the field of computer science or related discipline with minimum of 2 years’ in a similar role required, preferably in a health care or broader public sector environment.
- Hands-on experience in a Windows Active Directory environment and be able to demonstrate applied knowledge of these skills.
- Experience in supporting a variety of PDA’s, mobile electronic devices such as IPhones, Ipads and Microsoft surface tablets using MDM solutions (such as Maas360 or MS Intune or Endpoint Manager).
- Must have a thorough knowledge of current protocols/standards (TCP/IP, DHCP, DNS)
- Ability to work independently and in a team with all levels of staff, management, vendors
- Must have the physical strength, flexibility and endurance required to perform the job tasks as needed.
- Must have basic computer networking skills and knowledge on Cisco L2 and L3 switches is an asset.
- Strong analytical and problem solving skills with a methodical detail oriented approach to solutions.
- Good communication (both verbal and written) and strong interpersonal skills with the ability to operate effectively in a professional healthcare environment with technical, clinical, administrative and non-technical interdisciplinary team members, management and outside vendors/consultants.
- Able to operate with mínimal supervision, manage time effectively, set priorities appropriately and maintain a professional demeanor under stress.
- Willingness to learn new technology and grow within position.
- Experience with Microsoft SharePoint (2010+), Microsoft Exchange on premise and Exchange Online), Teams, Web Development, VMware (ESXi 5.5 +), Apple O/S (Mac OS X v10.5 - Leopard +) would be considered an asset.
- Microsoft Desktop Support Technician certification or Microsoft Office 2013+ and A+/N+ certification considered an advantage.

The Salvation Army Toronto Grace Health Centre has been accredited with commendation in 2021 by Accreditation Canada.
- Our Core values: Compassion, Respect, Excellence, Integrity, Committed, Cooperation and Celebration_

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Benefits**:

- Company events
- Company pension
- Employee assistance program
- On-site gym
- Wellness program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

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