Accounts Receivable Specialist
2 weeks ago
Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to over 300,000 customers nationwide, across virtually every industry. From design and manufacturing to laundering and delivery, CLAUS works with local and national clients to create and maintain a comprehensive uniform solution that promotes teamwork and establishes a professional identity. CLAUS operates from over 16 locations across the country.
The Accounts Receivable Specialist is responsible for analyzing and collecting assigned accounts receivable portfolios for Canadian Linen & Uniform Service (CL) customers, as well as ensuring assigned customer accounts are reconciled and accurate to facilitate timely collections in a call center environment. This is a temporary contract covering a maternity leave.
What you will do:
- Assign and manage a portfolio of business-to-business delinquent accounts to recover unpaid balances (call center environment).
- Review open royalty accounts for all assigned accounts and prioritize collection activities to maximize cash collections.
- Perform reconciliations for assigned accounts to maintain accuracy.
- Follow up on collection calls with customers (external and internal).
- Interface with sales, operations, and finance departments to resolve billing, collection, and credit issues.
- Build strong working relationships with field teams to support collection efforts.
- Proactively work with customers and field operations to resolve discrepancies.
- Reconcile account status using current and historical billing and payment activity analysis.
- Liaise with treasury operations regarding cash specialist requests to research and reconcile misapplied or payment issues.
- Resolve all delinquent account balances, unapplied cash, and payment discrepancies through research, communication, and follow-up with customers or field operations.
- Prepare delinquent accounts for placement with external collection agencies in accordance with company policy.
- Monitor changes in customers' financial status and payment patterns.
- Verify and maintain customer accounts to ensure accuracy and up-to-date customer profiles.
- Perform any other tasks as assigned or required.
We are looking for individuals who have:
- 1 to 3 years of experience, preferably in accounts receivable capacity.
- Call center experience is considered an asset.
- College diploma in accounting, business, or related field.
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
- Strong communication, customer service, and interpersonal skills with the ability to establish and maintain effective relationships with customers and colleagues.
- Ability to work independently.
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