Element Guide

5 days ago

Niagara Falls, Canada WildPlay Full time

**Summary**

Element Guides are an essential part of the WildPlay Element Parks team, providing excellent service for guests participating in aerial adventures courses and ziplines. Element Guides are knowledgeable, friendly, passionate and able to identify others' dispositions and put them at ease. Energized by outdoor environments, they are physically active, comfortable with heights, and take satisfaction from supervising and helping others face challenges and push their boundaries.

To excel as an Element Guide, you have an outgoing and confident personality, think on your feet, and demonstrate good sense in all decisions. Able to listen and identify the needs of others, you provide smart advice based on best practices. When necessary, you can be assertive to ensure that guests minimize their risk while participating in Elements. With above-average communication abilities, you work effectively in an independent manner as well as part of a team. Prior experience leading or teaching outdoor recreation is an asset.

**Responsibilities and Duties**

**The Element Guide is responsible for**:

- Ensuring guests enjoy safe, positive, enriching experiences that exceed the guest's expectations.
- Demonstrating, teaching, and assisting guests in the use of safety equipment
- Ensuring the correct fit, adjustments, and use of equipment before and during Element participation, and security rules are followed, without compromise
- Monitoring Elements for risk management, as well as assessing and intervening when situations require (according to certified WildPlay guide methods)
- Reporting incidents of inappropriate guest/co-worker behaviour to the Team Lead or Park Management
- Reporting equipment/Element malfunctions or abnormalities to Team Lead or Park Management
- Learning the emergency plan
- Performing site maintenance, such as landscaping or grounds-keeping, along with other duties assigned by Team Lead
- Participating as a positive and self-driven member of the WildPlay pride

**The Element Guide must possess the following qualifications and skills**:

- Proven experience in delivering excellent customer service
- Ability to consistently deliver high standards of work outdoors, and under all-weather conditions
- Unfailing attention to detail
- Excellent communication skills
- Good judgment, and strong decision-making skills
- Ability to act independently and as part of a team
- A positive attitude and openness to feedback
- Current standard first aid and CPR-C certification

**Preferred Qualifications and Skills**

Knowledge and experience in adventure recreation (either as a participant or through previous employment experience).

**Work Relationships**

Reports directly to the Element Team Lead and Park Management.

**Work Schedule**

Works a flexible schedule of full or part-time work, according to the needs of the business. There are requirements to travel to various site locations when appropriate, as well as working both evenings, weekends, and holidays, when appropriate and beneficial to their job responsibilities.

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