Zipline Guide Lead

6 months ago

Niagara Falls, Canada WildPlay Full time

**What's Cool About This Job?**
- Free ziplining and climbing
- Paid Lunches
- Bonus opportunities throughout the summer
- Overtime hours allowed
- Great staff events
- Did we mention free ziplining and climbing?
- Full and part-time hours are available and can change depending on your needs
- Fantastic opportunities for career progression, many of our Supervisors and Managers were guides

**Summary**

**Responsibilities and Duties**
The Zipline Lead Guide is responsible for:

- Coordinating Zipline Guide staff to effectively operate the park on a daily basis
- Overseeing the Guide team throughout their day, ensuring that all daily gear inspections, course opening inspections are complete thoroughly, clearly and concisely
- Ensuring that all guests enjoy safe, positive, enriching experiences
- Ensuring the security rules are being followed by the guests, and team members, throughout the entire activity
- Making sure Guides know that support is available and present at all times during their day
- Ensuring the Guides have had sufficient breaks throughout the day
- Ensuring that Guides follow the Corrective Measures and Expulsion Protocol
- Performing regular guiding shifts
- Assisting in coaching and leading other staff members
- Assisting in conducting regular equipment inspections
- Work with the Park Supervisor, and/or Park Manager to learn various components of their role in the park
- Carrying out other work as directed by Park Management
- Participating as a positive and proactive member of the WildPlay team

Upon further certification as a member of the Rescue Team, all Lead Guides are responsible for:

- Performing rescue techniques to the level required in the case of an emergency
- Providing first aid and carrying out zip line retrieval techniques

Upon further certification as a member of the Tech Team, a select number of Lead Guides are responsible for:

- Carrying out maintenance tasks on the Zipline system as directed by Element Supervisor, Element Manager, or Park Manager
- Conducting ongoing equipment inspections and bringing any issues to the attention of a member of the Tech Team or Element Manager

**Required Qualifications and Skills**
The Zipline Lead Guide must possess the following qualifications and skills:

- Ability to lead a team and motive others;
- Subject Matter Expert on guiding groups of guests through the Zipline activity
- Solid understanding of the Zipline schedules as well as a good understanding of the reservation system and the WildPlay policies around refunds, pricing, group discounts etc
- Proven experience in delivering excellent customer service
- Ability to consistently deliver high standards of work in outdoor, all-weather conditions including extreme heat, sun, humidity, and temperature change
- Physical demands include continuously holding, carrying and lifting Zipline equipment, frequent walking/ standing, and frequent bending/ twisting/ kneeling
- All lifts over 50 lbs. require assistance from a co-worker or the use of a mechanical device
- Ability to deliver consistent high standards of work outdoors in all weather
- Unfailing attention to detail
- Excellent communication skills
- Must demonstrate good judgment and strong decision-making skills
- Must be able to act both independently and as a team player
- A positive attitude and openness to feedback is essential
- Current standard first aid and CPR-C certification

**Preferred Qualifications and Skills**
It is desired that the Zipline Lead Guide possesses the following qualifications and skills:

- Knowledge and experience in adventure recreation (either as a participant or through previous employment experience).
- First Aid & CPR C Certification

**Work Relationships**
The Zipline Lead Guide reports directly to the Element Supervisor and is supervised at times by the Element Manager and Duty Manager.

**Work Schedule**

The Zipline Lead Guide works a flexible schedule of full time and part time work, based on the needs of the business. Includes evenings, weekends, and holidays, when appropriate and beneficial to their job responsibilities.

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