Customer Service Representative

3 weeks ago

Stouffville, Canada BMO Financial Group Full time

18 Westlawn Cresent Stouffville Ontario,L4A 2S9

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Advisor

    2 months ago

    Stouffville, Canada Bruce's Auto Service Full time

    **Main responsibilities include**: - Greeting and welcoming customers as they approach the front desk - Answering questions and addressing complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Keep updated records and files - Scheduling appointments for customers - Keep front desk...

  • Customer Service Advisor

    2 months ago

    Stouffville, Canada Bruce's Auto Service Full time

    **Main responsibilities include**: - Greeting and welcoming customers as they approach the front desk - Answering questions and addressing complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Keep updated records and files - Scheduling appointments for customers - Keep front desk...

  • Customer Service Representative

    2 weeks ago

    Stouffville, Canada BMO Financial Group Full time

    18 Westlawn Cresent Stouffville Ontario,L4A 2S9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Insurance Customer Service Representative

    2 weeks ago

    Stouffville, Canada Dumitru Pitu - Desjardins Insurance Agent Full time

    **Insurance Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Richmond Hill Type: Full Time **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping...

  • Customer Service Representative

    3 weeks ago

    Stouffville, Canada telMAX Inc. Full time

    **Company Information**: telMAX has been designing and building a cutting-edge telecommunications platform using the most advanced technology available. Since 2016, the telMAX team has been working hard to develop advanced phone systems, TV solutions and ultra-high speed 100% Pure Fibre internet services. **Position Description**: A Customer Service...

  • Summer Customer Service Representative

    2 weeks ago

    Stouffville, Canada LCBO Full time

    Location Address: 5710 Main Street Unit 1, Stouffville Salary / Pay: $17.85/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout...

  • Customer Service and Sales Representative

    2 months ago

    Stouffville, Canada Nutrilawn Markham Full time

    **Responsibilities** - Manage large amounts of incoming calls - Follow communication procedures, guidelines and policies - Not be afraid to pick up phone and contact clients - Call and collect outstanding balances - Sell prospective clients our programs and services - Go the extra mile to engage customers - Work availability Monday - Friday 9am to 5pm, **As...

  • Customer Service Representative/technical Support

    4 days ago

    Stouffville, Canada telMAX Inc. Full time

    **IN OFFICE JOB - Must be able to commute to the Stouffville office weekdays/weekends** **Company Information**: telMAX has been designing and building a cutting-edge telecommunications platform using the most advanced technology available. Since 2016, the telMAX team has been working hard to develop advanced phone systems, TV solutions and ultra-high speed...

  • Customer Service Representative

    2 days ago

    Stouffville, Canada telMAX Full time

    **RESPONSIBILITIES**: - Provide telMAX customers with an extraordinary customer service experience. - Operate well both independently and in a team in a fast paced, multi-tasking environment while maintaining accuracy and attention to detail. - Complete accurate transactions in a timely manner. - Handle collections activities on overdue accounts. - Be...

  • Customer Sales Representative

    12 hours ago

    Stouffville, Canada Century Mill Lumber Full time

    _**Summary**_ Customer Sales Representatives are the public face of our company and are responsible for developing & nurturing excellent relationships with customers on all aspects of lumber & building sales. Customer Sales Reps report directly to General Manager, Chris Black. - **Duties**_ - Develop and maintain excellent staff relationships and a positive...

  • Customer Sales Representative

    1 week ago

    Stouffville, Canada Century Mill Lumber Full time

    **_Summary_** Sales Representatives are the public face of our company and are responsible for developing & nurturing excellent relationships with customers on all aspects of lumber & building sales. Sales Reps report directly to General Manager, Chris Black. **_Duties_** - Develop and maintain excellent staff relationships and a positive and safe team...

  • Customer Sales Representative

    4 days ago

    Stouffville, Canada Century Mill Lumber Full time

    **_Summary_** Sales Representatives are the public face of our company and are responsible for developing & nurturing excellent relationships with customers on all aspects of lumber & building sales. Sales Reps report directly to General Manager, Chris Black. **_Duties_** - Develop and maintain excellent staff relationships and a positive and safe team...

  • Day Time Customer Service Representative

    11 hours ago

    Stouffville, Canada Staples Canada Full time

    : 1264611 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...

  • Client Service Representative

    3 weeks ago

    Stouffville, Canada Creative Outdoor Advertising Full time

    We are Creative Outdoor Advertising, a North American Canadian-based street furniture advertising company. We have been selling advertising space on benches, recycling units, and bus shelters since 1984. We are looking for a Client Services Representative to join our growing team! In this role, you will coordinate all aspects of our sales support division to...

  • Customer Service Associate

    4 weeks ago

    Stouffville, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Client Service Representative

    3 weeks ago

    Stouffville, Canada Creative Outdoor Advertising Full time

    We are Creative Outdoor Advertising, a North American Canadian-based street furniture advertising company. We have been selling advertising space on benches, recycling units, and bus shelters since 1984. We are looking for a Client Services Representative to join our growing team! In this role, you will coordinate all aspects of our sales support division to...

  • Insurance Account Representative

    2 weeks ago

    Stouffville, Canada Dumitru Pitu - Desjardins Insurance Agent Full time

    **Insurance Account Representative** - Desjardins Agent Team Member** **Commission-Based Position - Remote** Location: Richmond Hill Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? Do you have sales experience? If you answered yes to these questions, working for a Desjardins Agent may be...

  • Customer Care Representative

    4 days ago

    Stouffville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...

  • Customer Care Representative

    4 days ago

    Stouffville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...

  • Manager, Customer Service

    2 weeks ago

    Stouffville, Canada The Town of Whitchurch Stouffville Full time

    **Manager, Customer Service** **(Job # 2023-005-IE)** **Department**: Leisure and Community Services **Status**: Full Time, Permanent **Date Posted**:January 16, 2023 **Date Closing: January 27, 2023, 4:30 p.m.** **Number of Positions**: 1 **Scheduled Hours/Shifts**:37.5 hours per week **Salary**:$111,599.27 - $136,777.58 per year **Position Purpose**: The...