Property Manager

6 months ago

Regina, Canada Avana Developments Inc. Full time

**Avana Developments Inc. **is a high-growth company in its tenth year of business and has emerged as a leading developer in the Western Canadian construction industry. Driven by a team of motivated and enthusiastic leaders with an unwavering entrepreneurial spirit, **Avana **is dedicated to providing the community with beautiful, attainable, and safe rental homes.

We are expanding our professional team and seeking highly organized, hard-working individuals committed to personal development and excellence who share similar goals and values with our team. Everything we do is guided by our core belief that _**Our Success is Shared**_with the people who make it possible and the people who need it most. Success begins with being intentional, and when we are all invested we can accomplish the impossible. Success demands being inclusive with a relentless focus on improving continuously, while always igniting positivity to overcome the next challenge. If this sounds like you, please consider joining us to positively impact over 100,000 lives by 2030.

We are hiring a **Property Manager** to join our Regina team. The successful applicant will succeed in a fast-paced, progressive career, enjoy working with people in a team environment, and provide outstanding customer service. Working collaboratively with the existing team and reporting to the Team Lead, Property Management, this is a full-time salary role designed to manage the customer experience and daily operations for one of Avana’s existing residential rental property portfolios and the associated residents.

**Key Responsibilities**:

- Promote, ensure, and maintain a positive resident experience throughout all resident touchpoints, in person to virtually, from initial contact, with possession, and through to the move-out.
- Finalize all necessary details with residents and execute lease agreements via DocuSign or similar software program.
- Complete professional management, acting as the ongoing primary point of contact for all residents, scheduling and executing walk-throughs, rent collection, arrears management, monthly review and submission of all related reports, and the implementation of existing plan to collect on delinquencies. Review of utility charge report on a quarterly basis.
- Ensure overall customer service, including implementation of seven (7), 30, and 90-day resident checks for newly acquired residents. Request of online reviews, including Facebook and Google reviews.
- Ensure you are well-educated and adhering to the provincial tenancy laws and regulations.
- Oversee maintenance requests managed by the Avana Maintenance Managers, including delegation and resident survey follow-up. Hire and provide maintenance staff with identified deadlines and ensure they are met. Gather quotes and gain approvals for all maintenance work.
- Oversee ongoing seasonal maintenance such as landscaping, snow removal, and regular cleaning of common areas (i.e. show suite) at the highest standard. Ensure portfolio properties are always well-maintained and visually appealing. Oversee quarterly suite inspections.
- Initiate new relationships with trades and gather pricing information to ensure Avana is receiving the best value. Maintain relationships with all trade partners/vendors.
- Schedule and maintain a shared calendar in accordance with upcoming lease renewals, move-in and move-out inspections, quarterly inspections, and Office of Residential Tenancies Hearings.
- Maintain accurate record of KPIs for monthly reporting, including existing resident retention client satisfaction and delinquency rates.
- Collaborate effectively with the Marketing and Communications Division on resident engagement, identifying opportunities by studying our target demographic and current market analysis.
- Implement and support the execution of seasonal incentive programs with the Rental Home Specialists.
- Attend and represent Avana at various community events and functions.

**Skills and Qualifications**:

- Class 5 Driver’s License with clean driver’s abstract.
- Possess great customer service, transparent communication, and strong engagement skills.
- Preference to work in a fast-paced environment and a commitment to excellence.
- Accuracy and attention to detail, with fantastic organizational, problem-solving, and time management skills. Ability to exercise tact and maintain confidentiality at all times.
- Be independent with the ability to be a team player.
- Marketing knowledge or experience would be considered an asset.
- Computer literacy is required. You will be required to use property management software as well as Google Workspace, Adobe, and Microsoft programs. Experience with Yardi is an asset.
- Proven experience in the real estate/property management industry is considered an asset.
- Preference will be given to applicants with a post-secondary education degree or equivalent experience in a related field.
- Must be legally eligible to work in Canada (i.e. Per

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