Tier 3 Noc Member Support

3 weeks ago


Winnipeg, Canada Xplore Inc. Full time

**Position Overview**: *
The Tier 3 - Member Support will be responsible for expanding, maintaining, operating, and optimizing the Xplore Business infrastructure and dedicated customer circuits & services. This position will be responsible for supporting Dealers, Contractors and Field Crews to resolve customer and network technical issues. The position will assist with daily/weekly reports, outage notifications and perform day-to-day maintenance of the infrastructure that deliver our critical services. This position will actively be engaged in the design and collaboration for circuit design, active device configuration / updates, as well as multi-vendor device provisioning, (including data center, tower / pop sites, and multiple radio vendor equipment).

**Key responsibilities include**:

- Troubleshooting / Support of Fixed Wireless, Satellite, LTE,

Fibre Services, and all IP network elements (Point to Point,
Access Points, switches/routers and multiplexers).
- Advanced Troubleshooting and Support of all customer, Tier: 2

and 3rd Party Circuit services. Assessment & resolution of
emergency escalations while adhering to defined procedures.
Accurately notify appropriate parties and follow up with
providers as needed.
- L2 Transport & L3 Transit circuit design, equipment

configuration & provisioning, circuit upgrades, data center
maintenance, and circuit monitoring and maintenance.
- Act as a liaison between external resources (XCI, Field Ops,

Net Ops, Engineering and 3rd party providers) for network
related activities.
- The ability to effectively problem solve
- Must be able to Multitask
- Ability to interact and effectively communicate at various levels within the organization
- Organizational skills
- Functions well in a team environment
- Prior experience implementing and troubleshooting: BGP, OSPF, VPLS, Vlans (802.1q, QinQ, Vlan Translation),
- Previous experience with design and support of enterprise grade wireless equipment would be an asset. (DragonWave / Ceragon / RedLine / Cambium / Ubiquiti)
- A relevant Diploma/Degree or a combination of practical work experience and education.
- Minimum of 3 years experience in the operation and design of LAN and WAN environment.
- CCNA, JNCSP-SP, MikroTik MTCNA or equivalent certification preferred.

**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplore Inc. is Canada’s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.



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