Tier 3 Noc Member Support
3 weeks ago
**Position Overview**: *
The Tier 3 - Member Support will be responsible for expanding, maintaining, operating, and optimizing the Xplore Business infrastructure and dedicated customer circuits & services. This position will be responsible for supporting Dealers, Contractors and Field Crews to resolve customer and network technical issues. The position will assist with daily/weekly reports, outage notifications and perform day-to-day maintenance of the infrastructure that deliver our critical services. This position will actively be engaged in the design and collaboration for circuit design, active device configuration / updates, as well as multi-vendor device provisioning, (including data center, tower / pop sites, and multiple radio vendor equipment).
**Key responsibilities include**:
- Troubleshooting / Support of Fixed Wireless, Satellite, LTE,
Fibre Services, and all IP network elements (Point to Point,
Access Points, switches/routers and multiplexers).
- Advanced Troubleshooting and Support of all customer, Tier: 2
and 3rd Party Circuit services. Assessment & resolution of
emergency escalations while adhering to defined procedures.
Accurately notify appropriate parties and follow up with
providers as needed.
- L2 Transport & L3 Transit circuit design, equipment
configuration & provisioning, circuit upgrades, data center
maintenance, and circuit monitoring and maintenance.
- Act as a liaison between external resources (XCI, Field Ops,
Net Ops, Engineering and 3rd party providers) for network
related activities.
- The ability to effectively problem solve
- Must be able to Multitask
- Ability to interact and effectively communicate at various levels within the organization
- Organizational skills
- Functions well in a team environment
- Prior experience implementing and troubleshooting: BGP, OSPF, VPLS, Vlans (802.1q, QinQ, Vlan Translation),
- Previous experience with design and support of enterprise grade wireless equipment would be an asset. (DragonWave / Ceragon / RedLine / Cambium / Ubiquiti)
- A relevant Diploma/Degree or a combination of practical work experience and education.
- Minimum of 3 years experience in the operation and design of LAN and WAN environment.
- CCNA, JNCSP-SP, MikroTik MTCNA or equivalent certification preferred.
**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
**Company Overview**:
Xplore Inc. is Canada’s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
-
Marine Service Technician
6 days ago
Winnipeg, Canada Enns Brothers Full time**Marine Service Technician - NOC 72423** **Full Time/Permanent** **Job Location: 925 Lagimodiere Blvd, Winnipeg, MB** Our Powersports location in Winnipeg is looking for an experienced Marine Technician to join our high performing service team. In this role, you will perform basic/complex diagnostics, service repairs and maintenance work on customer...
-
Systems Engineer
3 weeks ago
Winnipeg, Canada Xerox Full timePurpose: The Tier 3 MSA Engineer is responsible for delivering advanced technical support and leadership for managed services clients. This role involves designing, implementing, and maintaining robust network and infrastructure solutions that meet the complex needs of our clients. Through technical excellence and strategic leadership, this position...
-
Marine Service Technician
5 days ago
Winnipeg, Canada Enns Brothers Full timeOur Powersports location in Winnipeg is looking for an experienced Marine Technician to join our high performing service team. In this role, you will perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned outdoor power equipment. The wage range for this position is $27.00 - $30.00 / hour dependent on...
-
IT Operations Support Analyst
5 days ago
Winnipeg, Canada WCLC Full time**Key Accountabilities and Responsibilities** - Act as a central point of contact for vendor and internal users - Provide technical recommendations for initiative and project work - Administration of core business systems - Provide direct support to the Operations Draw Administration team including shift coverage (on-site) - Develop and document operational...
-
System Technician
5 days ago
Winnipeg, Canada Xerox Full timeThe Systems Technician is responsible for providing technical support for workstation hardware and software. This includes installing, configuring, troubleshooting, and maintaining various workstation technologies in a corporate environment. **Overview**: - Resolve Tickets escalated from Tier 1 Service Desk - Ability to work in Active Directory - Respond...
-
System Technician
6 days ago
Winnipeg, Canada Xerox Full timeOverview: Resolve Tickets escalated from Tier 1 Service Desk Ability to work in Active Directory Respond in timely manner to requests and issues Repair and replace equipment as needed Provide onsite and remote support to end users Respond to tickets in accordance with SLA guidelines Create documentation for staff for training purposes ...
-
Member Records Administrator
7 days ago
Winnipeg, Canada HEB Manitoba Full time**Help us serve over 89,000 of Manitoba’s healthcare professionals.** **We are HEB Manitoba, one of the largest pension and benefit plans in the province.** **Member Records Administrator** Our Member Records department is looking for a talented individual who desires to make positive contributions as we continue to improve the service we provide to...
-
Board Members
6 days ago
Winnipeg, Canada Arcane Horizon Inc. Full timeArcane Horizon provides support services to over 60 adults with intellectual disabilities and employs a staff team of over 200 dedicated Direct Support Professionals, administrative staff and managers. The agency’s support services include residential living, supported independent living, home sharing and day services. **Mission**:Arcane Horizon provides...
-
Winnipeg, Canada S I Systems Full time100% Onsite in Winnipeg: Intermediate Desktop Support Technician (ITIL Certified) to provide tier 1 support to a Windows environment including Active Directory, Cherwell, and Cisco Unified CM.Our public sector client is seeking an Intermediate Desktop Support Technician (ITIL Certified) to provide tier 1 support to a Windows environment including Active...
-
Winnipeg, Canada S I Systems Full time100% Onsite in Winnipeg: Intermediate Desktop Support Technician (ITIL Certified) to provide tier 1 support to a Windows environment including Active Directory, Cherwell, and Cisco Unified CM.Our public sector client is seeking an Intermediate Desktop Support Technician (ITIL Certified) to provide tier 1 support to a Windows environment including Active...
-
Member Service Representative
17 hours ago
Winnipeg, Canada Belgian-Alliance Credit Union Full time**Member Service Representative (MSR)** Belgian-Alliance Credit Union Full Time - Permanent - Come work where you can make a difference _ **The Opportunity** For over 85 years, the Belgian-Alliance Credit Union (BACU) has taken great pride in delivering quality financial services to over 5,000 member owners. With three branches in Winnipeg and open to all,...
-
Service Desk Support
1 week ago
Winnipeg, MB, Canada TEEMA Full timeJob Title: Senior Service Desk Technician Our client in Winnipeg, MB is looking for a Senior Service Desk Technician resources for a 6+ month contract to start, reference 162-0524. The position is onsite so candidates must be based in the Winnipeg area or willing to relocate for the duration of the contract. Service Desk Support Receive, record,...
-
Connect Safety Member
6 days ago
Winnipeg, Canada Downtown Community Safety Partnership Full timeThe CONNECT Safety Member will represent the Core Guiding and Service Principles of the DCSP and will be an integral role for the Downtown Community Safety Partnership, fostering a sense of safety by being present in downtown Winnipeg. They will be a welcoming, approachable, and trusted presence to those living, visiting, working, and learning downtown with...
-
Health Care Aide Instructor
4 days ago
Winnipeg, Canada Campus Support Full timeWe are happy to say that we are looking for an experienced and Certified Health Care Aide Instructor to join our instructor's team at CDI College, Winnipeg, MB. Position Job Title: Health Care Aide Instructor Reports to: Campus DirectorWork Type: OnsiteWorking hours: 1 pm - 5 pm Location: 280 Main St, Winnipeg, MB R3C 1A9 ...
-
Cap 3 Support Manager
3 days ago
Winnipeg, Canada Walmart Canada Full time**Position Summary... **:To assist in the leadership of CAP 3 Associates and department processes through partnership with the CAP 3 Assistant Manager and ensure a high level of customer service and while meeting production targets. **What you'll do...**: 1. Assists in providing direction and the co-ordination of the Overnight Stocking as per communicated...
-
Member Service Representative – Winnipeg
4 days ago
Winnipeg, Canada Caisse Populaire De Saint-Boniface Limitee, La Full timeYour next job… your new joie de vivre Manitoba’s oldest financial cooperative is inviting you to become part of its people. We offer a sense of community, job satisfaction and room for career growth. We’re seeking bilingual candidates who are looking to plug into a respectful, progressive work environment. And don’t panic if your French isn’t...
-
ERP Implementation Project Manager
6 days ago
Winnipeg, Canada K-Tec Full timeTitle: ERP Implementation Project Manager (12 Month Contract) About K.A. Group The KA Group is a global leader in the design, manufacture, and distribution of earthmoving scrapers and accessories for the construction, mining, and agricultural industries. The Group is composed of three brands, namely K-Tec, Ashland, and MetalCraft, with the brands products...
-
Member Service Representative
3 days ago
Winnipeg, Canada Carpathia Credit Union Full time**CASUAL POSITION** As an MSR, you play an important role in identifying and meeting member needs by delivering excellent service, giving advice and building relationships. Flexible to work in any branch in Winnipeg. The Member Service Representative (MSR) is willing to work in multiple locations within the Monday to Saturday workweek. The MSR must be...
-
Bilingual Member Services Administrator
5 days ago
Winnipeg, Canada Ellement Consulting Full time**Bilingual Member Services Administrator**: ABOUT ELLEMENT Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions,...
-
Bilingual Member Service Advisor
5 days ago
Winnipeg, Canada Caisse Financial Group Full time_**Your next jobyour new joie de vivre**_ Manitoba’s oldest financial cooperative is inviting you to become part of its people. We’re currently looking for people to fill the following position in Winnipeg (Provencher Branch) **MEMBER SERVICE ADVISOR** (Full-time, permanent) **More about the position** The Member Service Advisor (MSA) creates and...