Service Desk Support

2 weeks ago


Winnipeg MB, Canada TEEMA Full time

Job Title:  Senior Service Desk Technician
Our client in Winnipeg, MB is looking for a Senior Service Desk Technician resources for a 6+ month contract to start, reference 162-0524. The position is onsite so candidates must be based in the Winnipeg area or willing to relocate for the duration of the contract.
Service Desk Support
Receive, record, classify, route, prioritize, resolve, and close all incoming IT related support tickets, automated system alerts, and service requests within prescribed time limits.
Assist end users with software applications, file accesses and hardware support.
Image and prepare new workstations for deployment.
Research technical and non-technical problems and resolve in a timely manner.
Action and close all Tier 1 support calls, including matching to recurring incidents, investigating, diagnosing, and resolving all incidents; recovering services/systems in a timely manner, and documenting all actions/resolutions in the support database.
Escalate and route Tier II or III support calls tickets to appropriate ITS staff, based on impact, urgency and prescribed priorities and resolution times.
Provide on-site ITS support for Head Office
Assist with communication of site failures and outages.
Monitor systems and network parameters.
Modify and delete accounts for all assigned systems.
Manage new administration accounts for all assigned systems. (Such as, AD and Exchange accounts, VoIP configuration for desktop phones, room booking, secure link and admin for various systems).
Install and configure needed software, and peripherals.
Configure smartphones for WIFI, and Corporate authorized applications.
Inventory Management
Maintain an inventory of all IT assets in the inventory database, including hardware, software and license agreements.
Work with external service providers on hardware failures.
Receive, ship, and track ITS equipment as needed.
Support and comply with Corporate Social Responsibility, policies, procedures, and practices.
Work on projects as assigned.
Minimum five (5) years experience working as a Service Desk Technician.
Must be ITIL certified and with demonstrated solid ITIL background.
Completion of a recognized degree or diploma program in an IT related discipline, or an equivalent combination of education, certification, and experience
Minimum five (5) years previous service desk or technical support role
Minimum five (5) years of customer service experience.
Technical competency at monitoring and providing Tier I support level.
Familiarity with the various technologies and troubleshooting techniques.
Strong knowledge of Microsoft Windows and Office applications, Active Directory, Cherwell Service Management, and Cisco Unified CM
Strong written and verbal communication skills, customer service skills, troubleshooting skills, analytical, and organizational skills
Have and maintain a valid Manitoba Class 5 Drivers license
Completion of an HDI Support Centre Analyst certificate is an asset
Must be ITIL certified and with demonstrated solid ITIL background.
Asset management experience is an asset
Technical competency at monitoring and providing Tier II support level is an asset.
LGCA license is considered an asset.
A Canadian based federal security clearance is considered an asset
Must have Windows based computer with standard Windows 10 applications
For more information about TEEMA and to consider other career opportunities, please visit our website at 
#



  • Winnipeg, MB, Canada TEEMA Full time

    Job Title:  Senior Service Desk Technician Job ID: 67542 Location: Winnipeg, Manitoba Overview: Our client in Winnipeg, MB is looking for a Senior Service Desk Technician resources for a 6+ month contract to start, reference 162-0524. The position is onsite so candidates must be based in the Winnipeg area or willing to relocate for the duration of the...

  • Analyst- Service Desk

    4 weeks ago


    Winnipeg, Canada Western Financial Group Full time

    **We are one of Canada’s Top Employer, Join Us** Are you an experienced Service Desk Analyst looking for your next great role? **Service Desk Analyst** Reporting to the Team Lead, User Experience, the Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and...


  • Winnipeg, Canada Parrish and Heimbecker Full time

    **IT Service Desk Intern** This is a paid summer intern position from May 2024 - September 2024. **Parrish & Heimbecker **:Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as an IT Service Desk Intern for our Grain...


  • Winnipeg, Canada TEEMA Full time

    Job Title: Senior Service Desk Technician Job ID: 67542 Location: Winnipeg, Manitoba Overview: Our client in Winnipeg, MB is looking for a Senior Service Desk Technician resources for a 6+ month contract to start, reference 162-0524. The position is onsite so candidates must be based in the Winnipeg area or willing to relocate for the duration of the...


  • Winnipeg, Canada ThoughtStorm Inc Full time

    Manitoba Hydro requires the onsite and/or hybrid services of a full-time Service Desk Lead / Manager to manage the daily operations of the IT Service Desk and deliver the following: - Manage and ensure the Service Desk contractor is meeting the required performance objectives, including Service Level Management; perform contract management duties as...


  • Winnipeg, Canada Exchange Technology Services Full time

    A fast-growing Winnipeg TSP firm, supporting companies across several industries. We provide support to more than 3,500 users, 300+ servers, and 250+ network devices in local and remote offices. We provide a wide range of Managed IT, Cyber Security, Project Management, Business Intelligence, and Telecommunications services across Canada, Nunavut, and the...

  • Help Desk Support

    3 days ago


    Winnipeg, Canada Dynacare Full time

    We are currently looking to hire a **Laboratory Help Desk Coordinator** in **Winnipeg, MB** to assist in maintaining the daily operational and functional workflow in the Laboratory, including taking sick calls and scheduling. **Employment type**: Permanent Full-Time **Shift details**: Monday to Friday, 8:30 am to 5:00 pm **Number of hours**: 80 hours...


  • Winnipeg, Canada Inn at the Forks Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...


  • Winnipeg, Canada Oxygen Technical Services Full time

    Oxygen Technical Services, a leading Managed Services Provider, is looking to add an IT Service Desk Technician - Tier 3 to our growing Winnipeg team! Our organization offers a variety of technical solutions to clients so that they make work smarter, not harder, with the goal of providing clients with the best, most reliable IT experience possible. The...

  • Co-op Student

    4 weeks ago


    Winnipeg, Canada Royal Canadian Mint Full time

    **SUMMARY OF DUTIES**: To help the Mint’s Help Desk department with various support related tasks. This could include preparing new computers, relocating equipment between Ottawa locations, and handling day-to-day tasks and calls. **Requirements**: - Post secondary studies in computer science (3rd or 4th year) is an asset - Good knowledge of Windows...


  • Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Client Support

    1 week ago


    Winnipeg, MB, Canada ALS Limited Full time

    Client Support (Project Manager) (7 Months) The Client Support 2 role specializes in providing technical support and consulting to clients in particular industry or industries. This position will deal with all aspects of client services on a proactive and problem-solving basis. Adhere to ALS Client Service Guidelines as provided in the Client Service...

  • Service Associate

    4 weeks ago


    Winnipeg, Canada Seven Oaks General Hospital Full time

    **Requisition ID**: 330182 **Position Number**: 20058017 **Posting End Date**: Feb 2, 2023 **City**: Winnipeg **Site**: Seven Oaks General Hospital **Work Location**: Seven Oaks General Hospital **Department / Unit**: WI Membership Operations **Job Stream**: Non-Clinical **Union**: CUPE-2509(204) **Anticipated Start Date - End Date**: 02/03/2023 -...

  • Service Associate

    4 weeks ago


    Winnipeg, Canada Seven Oaks General Hospital Full time

    **Requisition ID**: 349596 **Position Number**: 20058412 **Posting End Date**: December 8, 2023 **City**: Winnipeg **Site**: Seven Oaks General Hospital **Department / Unit**: WI Membership Operations **Job Stream**: Non-Clinical **Union**: CUPE **Anticipated Start Date - End Date**: 12/14/2023 - Indefinite **Reason for Term**:Other Leave **FTE**:...


  • Winnipeg, Canada Home First Winnipeg Inc. Full time

    **Overnight Front Desk Attendant** Home First Winnipeg is a non-profit organization that provides housing, meals and support services to individuals who have experienced chronic homelessness. We believe in a housing first approach that is, regardless of the challenges that people may face with addiction, mental health or other issues, each of us deserves a...

  • Front Desk Supervisor

    3 weeks ago


    Winnipeg, Canada Altea Active Full time

    Altea Active’s Front of House Supervisors are customer oriented, personable, energetic leaders who are the ‘face’ of our company. They have an incredible knack for ensuring all guests and members consistently receive a heartwarming welcome. You are detail oriented and can effectively multi-task. You meticulously coordinate all front desk activities,...

  • Help Desk Support

    4 hours ago


    Winnipeg, Canada Dynacare Full time

    We are currently looking to hire a Laboratory Help Desk Coordinatorin Winnipeg, MB to assist in maintaining the daily operational and functional workflow in the Laboratory, including taking sick calls and scheduling. Employment type: Permanent Full-TimeShift details: Monday to Friday, 8:30 am to 5:00 pm Number of hours: 80 hours biweekly. Internal...

  • Front Desk Agent

    1 month ago


    Winnipeg, Canada Ascent Dental Care Full time

    **FRONT DESK ADMINISTRATOR POSITION** Ascent Dental Care is looking for a friendly, people-focused individual with a strong background in dental administration. From our team to our patients, you will be surrounded by wonderful people! You will be an integral part of supporting our office in the following ways: - Front desk receptionist - Schedule...

  • Front Desk Agent

    4 weeks ago


    Winnipeg, Canada Park West Inn, Charleswood Full time

    Responsibilities include but are not limited to: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and provide accurate information to guests - Assist guests with inquiries and resolve any issues promptly - Process payments and maintain guest accounts - Coordinate with other hotel...


  • Winnipeg, Canada Metal Depot Ltd. Full time

    **About us** Who is Metal Depot? We are a team of driven, individuals who believe in building a great company with great people! We have three core values that we “live and breathe”: **Own It!** Be personally and corporately accountable. No blaming! **Learn It! ** Always be learning & growing. If we don’t know it - we learn it - then we share it -...