Super Site Administrator, Ehomecare

7 days ago

Brantford, Canada VON Canada (Ontario) Full time

**Requisition Details**:
Employment Status: Temporary, Full-time (1.0 FTE)

Program Name: eHomecare HNHB

Number of Hours Bi-Weekly: 75

Work Schedule: Days

Anticipated End Date: June 2025

On-Call: No

**Job Summary**:

- The Super Site Administrator - eHomecare, provides mobile and portable device technology support to all front-line DRNs, and HCTs/ PSWs within the eHomecare Program._

**Key Responsibilities**:

- Acts as the resource for the site(s) with hand held devices, tablets and laptop computers
- Maintains inventory of hand held and portable devices
- Responds to general inquiries from staff about the devices
- Reviews and ensures that relevant staff sign the ‘Handheld Device Agreements’
- Determines the need for and support the repair or replacement in the event of damage to devices
- Maintains records on device inventory and provide reports to site as required
- Develops and updates training materials and manuals for local sites aligned to new initiatives
- Performs administrative duties to support operations including but not limited to completing and submitting administrative forms / IT Service Desk Tickets
- Processes related invoices, allocating to appropriate cost centers, and follow-up as required to ensure accuracy.
- Acts as primary liaison for IT/IS within the office.
- Supports the onboarding of new employees arranging all necessary logistics, and technology.
- Performs all other duties as assigned.

**External and Internal Relationships**:

- Interacts with health authorities (LHINs), Software Vendors and partner agencies.
- Maintaining relationships and provides supporting documents and metrics to funders and stakeholders as required.

**Education, Designations and Experience**:

- Post-secondary education in relevant field or equivalent education and experience.
- 1-2 years relevant technology support experience for smart-phones, tablets and/or computers in fast-paced office or help desk setting including experience working in a health care environment.
- Demonstrated experience and success in managing small projects.
- Demonstrated experience writing reports, correspondences and other communication pieces.
- Demonstrated ability to utilize adult learning principles in providing education/training sessions with small group and one to one sessions

**Skill Requirements**:

- Proficiency in Windows OS and MS Office Suite programs as well as Adobe Acrobat.
- Excellent oral and written communication skills.
- Excellent interpersonal skills.
- Able to maintain a consistent professional manner with both internal staff and external stakeholders and to maintain confidentiality at all times.
- High level of accuracy and attention to detail.
- Strong problem-solving skills.
- Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
- Demonstrated ability to work both independently and as a team member to achieve desired results.
- Strong work ethic, reliable and self-directed.
- Able and willing to embrace change and effectively manage stresses of a busy office environment.
- Ability to speak French is an asset in French Designated areas.

**Other Requirements**:

- Personal car required for regular travel to sites across the region to support staff as needed.
- The use of Personal Protective Equipment (PPE) may be required.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

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