Supervisor, Event Security

1 week ago

Edmonton, Canada Explore Edmonton Corporation Full time

**About the Position**:
The Edmonton EXPO Centre is looking for **Supervisor, Event Security,** to join the team. Reporting to the Manager, Safety & Security, the Supervisor, Event Security is responsible for providing protective services in a customer service-oriented manner while protecting organizational assets and key interests, including people, property, information, and reputation.
- Ensuring a safe and welcoming environment for staff, guests, and clients during events at the Edmonton EXPO Centre.
- Conducting investigations into incidents such as property damage, mischief, or other issues identified within the facility.
- Overseeing and monitoring event security guards to ensure compliance with safety protocols and operational standards during events.
- Providing timely feedback to security guards regarding performance and addressing concerns proactively.
- Maintaining effective communication with other departments, including Banquets and Facility Operations, to ensure seamless event coordination.
- Addressing and responding to requests from security guards, internal departments, and clients to resolve issues effectively.
- Demonstrating an understanding of crowd dynamics, individual behaviour, and safety considerations, intervening appropriately when required.
- Overseeing staff deployment, ensuring appropriate coverage and effective resource allocation during events.
- Facilitating training for event staff, ensuring they are equipped with the necessary knowledge and skills to maintain a safe and secure environment.
- A valid Alberta Security Services and Investigators Act License (SSIA Licence).
- Valid ProServe and ProTect certification or be willing to obtain upon hire.
- A high school diploma or equivalent
- Minimum 6 months of security industry-related experience.
- Ability to obtain PPCT or CSTS certification.
- Good written and verbal communication skills (English).
- Ability to stand, walk and sit for significant periods of time.
- Physical ability will be important to this position as security guards often have to handle and transport materials up to 50 lbs.
- Knowledge of applicable Criminal Code statutes, Provincial legislation, and Municipal by-laws.
- Use-of-force and verbal de-escalation training would be an asset.

**About Us**:
We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact on the visitor economy.

Managed by Explore Edmonton Corporation, the Edmonton Convention Centre and Edmonton EXPO Centre both work toward a vision of being among North America’s top-performing venues and achieve that vision through a commitment to positive social, environmental, and economic impact. As two of Edmonton’s largest and busiest venues, the Edmonton Convention Centre and Edmonton EXPO Centre have a combined 672,000 square feet and welcome more than 1.8 million visitors yearly.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported daily.

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