Manager, Processing Centre

3 weeks ago

Kitchener, Canada Region of Waterloo Full time

**Job Req ID**:921**Department**:Automated Enforcement Processing CentreManager, Processing Centre (Automated Enforcement)

**Job Number**:921**Job Type**: Full-Time
- **Temp Contract Length**:
**Location**: 150 Frederick St - Regional Admin Headquarters
- **Job Category**: Administration
- **Number of Positions**:1
- **Department**: Automated Enforcement Processing Centre
- **Division**: Planning, Development and Legislative Services
- **Hours of Work**: 35
- **Union**:
**Grade**: Management/Management Support Grade 08
- **Salary Range**: $59.12 - $73.90 per hour**Our Story**:

- Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.- This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.The Role
Manages the processing and issuing of automated speed enforcement (ASE) and red light camera tickets to registered plate owners for infractions occurring in Waterloo Region. Manages program planning, development, implementation, and evaluation. Manages the program’s human, physical, and financial resources (including contracted services), and stakeholder and partner relationships.
Duties/Responsibilities
- Supervises a processing centre supervisor and research/data analyst. Indirectly supervises additional staff, including those functioning as provincial offences officers.
- Manages the processing centre’s receipt of encrypted data collected by the ASE system, and the use of processing software to use the encrypted data.
- Manages the provincial offences officers’ review of infraction images sent to the processing centre, and laying of charges when images prove infractions occured and plate holders are identified. Manages the physical processing and mailing of tickets to registered vehicle plate holders. Ensures tickets are issued and mailed per established timelines.
- Manages systems and equipment used for processing infractions and issuing tickets, including ensuring they are functional and maintained. Collaborates with ITS and third-party provider(s) to manage issues.
- Manages business and work plans, policies, and service level standards with input from Legal, the Ministry of Transportation (MTO), and provincial steering tables.
- Develops capital and operating budget forecasts, and monitors and manages the program’s budget(s), including provincial billing related to plate and ownership information verification. Manages procurement and contract administration with vendors.
- Manages the unit’s compliance with legislation, regulations, and corporate strategic direction.
- Collaborates with senior management and internal partners to determine the program’s structure, resource requirements, policies, procedures, and key performance indicators. Monitors and manages performance standard achievement, and continuous improvements.
- Interacts with members of council and senior leadership to provide information, handle complaints, and problem solve issues. Presents reports to committees and council.
- Develops and maintains relationships with internal and external partners and stakeholders. Collaborates with other departments, agencies, and Legal to help develop strategies and enforcement activities.
- Contacts MTO and Ministry of Attorney General regarding issues and complaints.
- Collaborates with Legal to manage legal agreements.
- Represents the program and/or Region at meetings and provincial steering tables/committees.
- Backs up the Director as needed.
- Performs related duties as required.
- Knowledge, Skills, and Abilities
- Knowledge and skills are normally acquired through a diploma or degree in a related field (including but not limited to public, business or finance administration, criminology, law), plus progressively responsible related experience in municipal by-law enforcement and administration.
- Must become designated as a provincial offences officer by the Province of Ontario, which requires a police records check, within a timeframe specified by the employer.
- Knowledge of municipal organizational, governance, and administrative structure.
- Knowledge and skill in policy and procedure development and implementation as it relates to by-law enforcement.
- Knowledge of and ability to comply with policies, procedures, collective agreements, and related regulations, standards, agreements, and legislation (e.g., Provincial Offences Act, Highway Traffic Act).
- Analytical, research, problem solving, and continuous improvement skills to pla

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