Consultant Training

4 days ago


Montréal, Canada Ivalua Full time

**Alternative job titles**:Certification consultant, Curriculum coordinator

The Instructional Designer builds and delivers Configuration and Implementation Courses. This role requires a combination of expertise about our solution, and pedagogy in building content to share that expertise. It requires interviewing and investigation capabilities, and neat craftsmanship of pedagogic content.

**About the Team**:
The Academy Team, supports internals, partners, and clients in learning how to implement, maintain, and enhance our Clients' solutions. We derive pride from helping our trainees succeed, through our high quality standards and our strong commitment to clarity. Our team has members all over the world, so to keep the team close-knit, the AMER / EMEA functions as a scrum team in the early EST time zone.

**Key Responsibilities**:

- Take ownership of a Scope (eg. Payments, Procurement Best Practices, Taxes ).
- Develop deep functional and technical expertise in the Ivalua Solution.
- Interview SMEs and decipher relevant use cases, business cases, and how they are implemented.
- Act as a trainer on those topics
- Lead Q&A sessions ("Office hours") on scope to support trainees, answer questions and help them learn how to implement Ivalua.
- Correct exams for the scope. The exams are using a scoring script, and this script must be fine-tuned periodically. This requires creating scoring grids and working with an SQLexpert to implement them.
- Monitor the questions that are posted to the Extranet Forum on the scope, provide guidance, or follow up with R&D to get the answers.

**Skills Needed to Succeed**:

- Software configuration hands-on capabilities.
- Exceptional written and verbal communication skills.
- Experience in Instructional Design.
- Experience in Authoring tools: Camtasia, Adobe Captivate.

**Nice to have skills**:

- Knowledge: of Procurement, Supply Chain, Invoicing, etcon theoretical level or functional level (with ability to elaborate theoretically).
- Visual Design Tools (e.g. Adobe Illustrator).
- Experience in LMS administration (we use Docebo).



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