Fairmont Gold Supervisor

3 weeks ago

Edmonton, Canada FAIRMONT Full time

**Company Description** Your team and working environment**:
Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the City's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**

**Job Description** Fairmont Gold Supervisor (Full Time)**

At Fairmont Macdonald, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and beautifully renovated rooms.

**What you will be doing**:
Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

- Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
- Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
- Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
- Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services
- Must be available for shift work including weekends, mornings, and evenings.
- Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
- Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
- Consistently seeking ideas for enhancing the Fairmont Gold product and services
- Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
- Other duties as assigned

**Physical Aspects of Position (include but are not limited to)**:

- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling, pushing, pulling, lifting.

**Qualifications** Your experience and skills include**:

- Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
- Ability to work well under pressure in a fast paced environment
- Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
- Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
- Graduate of Hotel Management or Hospitality program an asset
- Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
- Excellent written and verbal skills with a high attention to detail required
- Solutions-orientated, strong interpersonal skills and problem solving techniques
- Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times
- Constant sitting, standing and walking throughout shift
- On occasion must be physically able to lift guest luggage and assist to guest room

**Additional Information** What is in it for you**:

- Comprehensive benefits pac

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