Bellman (Part Time)

3 weeks ago

Edmonton, Canada FAIRMONT Full time

Company Description
**Your team and working environment**:
Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the City's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**

**Job Description**:
**Bellman (Part Time)**
From a warm welcome to a fond farewell, as a Bellman, you will take care of the guests as soon as they step foot onto your driveway, ensuring a lasting impression for our guests’ stay.

**What you will be doing**:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

- Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles
- Greet all guests arriving by vehicle, and promote valet parking as the only hotel-related parking option or clearly direct guests to appropriate public parking service if they prefer
- To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest's stay
- Greet all guests and co-workers with a smile and an appropriate hospitality greeting
- Ensure all vehicle keys are clearly identified and stored in a locked location
- Provide the guest with detailed parking fees and a clear explanation of valet benefits
- Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner
- Complete thorough walk around of guest vehicles prior to entering the garage and highlight any damage on the corresponding valet parking ticket
- When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions
- Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
- Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
- Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security
- Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking
- In the course of normal duties; observe, report or take immediate corrective action on deficiencies, malfunctions, and untidiness
- Able to operate all types of vehicles (manual and regular transmission)

**Physical Aspects of Position (include but are not limited to)**:

- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs, and ramps

**Qualifications**:
**Your experience and skills include**:

- Available to work weekends, evenings and shift work
- Excellent verbal communication skills
- Excellent interpersonal skills
- Team oriented
- Customer service focused
- Professional manner and outgoing personality
- Valid Driver’s License with no infractions
- Good command of the English language
- Able to operate standard transmission vehicles

Additional Information
**What is in it

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