Fairmont Gold Supervisor

1 week ago

Edmonton, Alberta, Canada Fairmont Hotel Macdonald Full time
Company Description

Your team and working environment:


Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton.

Nestled upon the North Saskachewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's most sought after locations.

A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city.

Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expance of urban parkland.

Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities.

In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge.

Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will.

From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Job Description:

Fairmont Gold Supervisor (Full Time)

At Fairmont Macdonald, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience.

By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional "Fairmont Gold standards" to life in our Fairmont Gold Lounge and beautifully renovated rooms.


What you will be doing:
Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

  • Consistently offer professional, friendly, and engaging service
  • Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and the highest level of guest satisfaction at all times
  • Ensuring that all team members have the necessary resources available to exceed guest expectations
  • Consistently seeking ideas for enhancing the Fairmont Gold product and services
  • Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
  • Tracking and forecasting daily, weekly, and monthly Fairmont Gold occupancy
  • Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
  • Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
  • Handle Fairmont Gold guest concerns in relation to the areas and react quickly, logging, following up, and bringing to full resolution
  • Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on an initiative to provide five star service
  • Balance operational, administrative, and Colleague needs
  • Lead the operation of the Fairmont Gold arrival and departures experience.
  • Involvement with training, development, and performance management of all Fairmont Gold Attendants
  • Participating in recruitment and training of new Fairmont Gold Attendants
  • Follow department policies, procedures, and service standards
  • Follow all safety policies
  • Other duties as assigned
Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift.
  • Frequent lifting and carrying up to 30 lbs.
  • Occasional kneeling, pushing, pulling, lifting.

Qualifications:

Your experience and skills include:

  • Previous proven supervisory experience and 1 year of Front Desk experience
  • A thorough understanding of the structure of the tourism and travel industry
  • Sound knowledge of major cultures and expectations of travelers when abroad
  • Food and Beverage service experience an asset
  • Serving It Right certification required
  • University/College degree in a related discipline preferred
  • Must possess a professional presentation
  • Strong interpersonal and problemsolving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fastpaced environment
  • Ability to

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