Bilingual Family Support Specialist

3 weeks ago

Montréal, Canada LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

**Responsibilities**:

- Consulting
- Conducts telephonic consultation with clients seeking resources for childcare/eldercare issues and health and social service issues not covered by EAP
- Provides community resources requested by counselors, tele-counselors and Customer Success Managers for clients requiring specialized or long-term resources
- Contacts relevant resources to obtain information specifically requested by the caller
- Confirms agency or organization contact information and service initiating procedures to callers is up-to-date
- Provides follow-up consult with clients who had requested childcare/eldercare resources to ensure receipt of information and answer any further questions regarding resources sent
- Advises clients of other LifeWorks services and refers when appropriate
- Research
- Investigates current community resources and shares information with colleagues
- Contacts relevant resources to obtain information as specifically requested by the client
- Assists in developing and maintaining a resource library of related material
- Keeps current on literature, articles and other research material relevant to client issues
- Administrative Duties
- Assists with maintenance of the WorkLife and Community Resource database
- Works with Fulfillment Centre to compile information and resources to be sent to clients
- Navigates case management system with fluency to ensure case is booked, resources are secured, and client documentation is thoroughly captured
- Understands and complies with LifeWorks and Morneau Shepell policies and procedures
- Participates in staff meetings as required
- Participates in training when identified by Manager, WorkLife Services

Succeeding in the Family Support Specialist role will require the following core qualifications and skills:

- Bachelor’s degree, or College diploma in Gerontology, Social Work/Psychology or a related field with a proven background in Childcare and/or Eldercare
- Certification as Information and Referral Specialist (CIRS) or completion of related courses (i.e. Addictions/Mental Health) a definite asset
- 1 to 2 years of experience in the Information and Referral sector working with a range of community populations i.e. addictions services, mental health services
- Bilingualism in English and French is a must
- EAP industry experience (preferred)
- Excellent assessment skills and the ability to engage clients
- Excellent communication, writing, and research skills
- High comfort level in using case management system/technology
- Strong self-motivation and initiative
- Excellent organizational skills and the ability to meet deadlines are also required
- A customer service background would be an asset (practicum or otherwise)
- Able to successfully complete the required training

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

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