Change Integration Support Specialist

1 month ago

Montréal, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Responsibilities**
- Collaborate with business partners, Suppliers and Change Integration Specialists, supporting new or changes to CDS products and services
- Adhere to predefined Business Integration processes
- Participate as a Subject Matter Expert in various integrations, including the development of new technologies.
- Support the onboarding activities and training of internal stakeholders on products offered by CDS
- Create and maintain required process and service documentation
- Develop and maintain strong partnerships, ensuring consistent and clear communication with all internal and external business partners
- Support, coach, mentor and provide training to new or junior team members
- Participate in testing to identify defects and issues during service integrations
- Act as a second tier of support, ensuring resolution of problems by identifying root cause and providing recommendations to improve processes with suppliers, internal business partners and Business Integration team members

**Preferred skills**
- Strong communication skills including communicating with stakeholders at multiple organizational levels and with 3rd party suppliers
- Stellar organizational, communication and interpersonal skills
- Ability to pivot quickly to changing priorities and manage competing demands while prioritizing with excellence
- Self-starter with the ability to work independently on tasks, prioritize and work effectively to meet deadlines
- Ability to identify and solve problems independently and collaboratively
- Detail oriented with the ability to understand how that detail fits into the bigger picture
- Aptitude and willingness to learn

**Qualifications**
- Proficiency with Microsoft tools, including PowerPoint and Excel
- Experience using Sharepoint and OneNote
- Previous eSignature experience would be an asset
- Previous experience with print related activities would be an asset
- Project experience with agile and waterfall initiatives
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required **for Quebec only** for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

**What’s in it for you?**
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees
- achieve lifetime financial security and live healthier lives.
- A caring, supportive, and inclusive culture
- A collaborative and interactive team environment
- Flexible Benefits from the day you join to meet the needs of you and your family.
- Wellness programs that support the three pillars of your health - mental, physical, and financial

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
54,300/54 300 - 88,300/88 300

**Job Category**:
Business Analysis - Process

**Posting End Date**:
03/04/2024

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