Standardized Client Trainer and Coordinator
4 weeks ago
**About Touchstone Institute**
Touchstone Institute is the largest assessment centre of its kind in Canada, providing professional competency assessment and learning programs to support the delivery of high-quality health care.
Touchstone Institute is a non-profit corporation governed by a board of directors and receives financial support from the Government of Ontario. Currently implementing a growth strategy, Touchstone Institute looks to expand its impact in supporting broad health human resource solutions and by strengthening effective practice of health care professionals. Nearly 40 full-time staff contribute to the success of the organization, including experts in competency design and assessment, as well as health and education program development.
**Position Description**
Reporting to the Manager, Simulation Program, the Standardized Client (SC) Trainer and Coordinator recruits, schedules, trains and manages a pool of Standardized Clients (individuals hired to portray a patient role for assessment and educational purposes). Working closely with several internal and external stakeholders, the SC Trainer & Coordinator contributes to the delivery of efficient and effective educational and assessment programs that rely on simulation.
**Key Accountabilities**
**Recruitment**
® Maintains a confidential database of SCs and ensures appropriate representation of gender and ages to be able to meet the needs of the clinical exams and programming
® Coordinates and organizes training dates and times for SC roles as needed
® Schedules work assignments and ensures adequate coverage for the activities of the Simulation Program
® Assists in the interview process of applicants to the Standardized Patient Program
**Training**
® Trains SCs using standardized techniques to prepare individuals to portray case-specific content for examination and teaching purposes
® Ensures the portrayal of cases is standardized and consistent across all participants
® Evaluates, analyzes, and reviews SC performance and offers feedback as needed
® Acts as a point of contact on assessment and programming days, answering questions and solving issues related to case content and standardization
® Train SCs on providing effective verbal feedback if necessary
® Application of make-up on standardized patients as needed
**Development & Coordination**
® Produces, formats and updates all materials including recruitment charts, templates, props, and supporting material
® Performs administrative tasks related to the Simulation Program, including processing payments, preparing training packages, and contributing to program development
® Assists in the development of operational procedures related to the Simulation Program
**Position Requirements**
® Strong knowledge of all Microsoft Office programs and the ability to work with online platforms and technologies
® Comfort with working remotely and using video conferencing platforms
® General understanding of the respective roles of all the key organizations (e.g., Ontario medical schools, post-graduate residency programs, Ministry of Health and Long-Term Care, Medical Council of Canada, College of Nurses of Ontario, etc.)
® Basic understanding of adult education principals and theories
® Knowledge in health care and/or education is an asset
® Superior presentation skills with a proven ability to lead group discussions and modify approaches for different audiences, both virtually and in person
® Advanced written communication skills, with the ability to write clearly and informatively and vary writing style to meet the needs of various audiences
® Strong conflict management skills
® Well-developed critical thinking skills in order to identify key issues and propose solutions
® Highly developed initiative and creativity
® Self-directed and able to work collaboratively within a team
® Adaptable in dealing with continuing change
® Able to process different types of information, perform multiple tasks simultaneously, and prioritize
® Exhibits objectivity and openness to others’ views; welcomes feedback; contributes to a positive working environment; supports the organizations efforts to succeed
**Qualifications**
® post-secondary education; specialization in adult education or public health/health care is an asset
® 2-3 years of experience in adult education and/or training and development an asset
® Occasional evening and weekend work required
® Fluent in English and French (Bilingual) an asset
**Application Closing Date: March 3, 2025
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