Customer Solutions Manager

3 weeks ago

Acheson, Canada SMS Equipment Inc. Full time

At **SMS Equipment, **our **Customer Solutions Manager **is responsible for leading and managing the Acheson and Hinton Service Operations to achieve, and support SMS’s policies, goals and objectives. The position is in **Acheson, AB.**

This position offers a **hybrid **work arrangement.

The salary range for this position is **$125,000 - $135,000.**

**Responsibilities include but are not limited to**:

- Promote and drive accountability in leading a strong safety culture of the operations and team members.
- Lead and participate in Safety Continuous Improvement initiatives in collaboration with operations and OHSE advisors.
- Lead the team in supporting and ensuring corrective actions have been implemented and maintained.
- Support and manage a team by promoting a culture of collaboration, communication and empowerment.
- Conduct annual employee reviews.
- Monitor SG&A revenue and expense metrics for effective branch cost management to manage and understand any deviation from budget.
- Lead WIP management with Service, Admin and Parts Teams in managing workflow and timely costing.
- Monitor and manage service productivity by forecasting any gaps and impact to revenue generation.
- Provide month end forecast to Operations Manager with summary of WIP impact or delay.
- Support the team through monthly and long-term planning strategies to ensure stakeholder needs are met.
- Promote and influence cross functional team collaboration maximizing use of available internal resources.
- Promote and foster a culture of continuous improvement.
- Contribute to and support the Operations Manager in yearly budget preparation.
- Collaborate with other internal departments, including Product Support, Parts, Mining Sales and Welding.
- Use problem solving skills to resolve any customer concerns optimally seeking a win - win resolution.
- Use collaboration with cross functional teams in customer problem solving to ensure a positive outcome.
- Support and participate in customer JOIFUL meetings.

**Qualifications**:

- Minimum of 8 years leadership or supervisory experience.
- Strong knowledge and experience with the Mining Industry.
- Proficient with Microsoft Office and a general knowledge of computer systems.
- Understanding of Lean Manufacturing with focus on continuous improvement.
- Ability to interpret and communicate contractual agreements.
- Ability to evaluate alternatives and assess advantages / risks in making decisions which are timely, decisive, and effective.
- Ability to generate new ideas, approaches, or techniques to solve difficult problems and challenges.
- Excellent written and verbal communication skills.
- Self motivated and pro-active in keeping abreast of new technology and best practices pertaining to SMS’ products and services to enhance their expertise, performance, and profitability.
- Valid Class 5 Drivers License.

As part of our recruitment process you may be required to complete the following:

- Reference Check
- Drivers Abstract
- Drug and Alcohol Check

**_ We thank all applicants for their interest, however only those selected for interview will be contacted._**

SMS Equipment offers rewarding **careers** in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include**:competitive wages and a comprehensive group benefits plan.

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