Merchandising Service Manager

5 months ago

Montréal, Canada Rona Full time

By joining the RONA family, you’ll enjoy many benefits, such as:

- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more

At RONA, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe’s, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, we could be perfect for each other.

**Our expectations**:
The Merchandising Service Manager (MSM) is primarily responsible for overseeing store execution of all merchandising, project, and merchandising servicing activities and to ensure a clean, safe, accessible, and appealing shopping experience for customers.

The Merchandising Service Manager works closely with deployment, field, and store leaders to confirm project priorities, scheduling, and needs (e.g., materials, supplies, time) while also providing ongoing project execution updates and feedback. This includes supervising the work of and assigning Merchandising Service team members to projects and project teams, monitoring resources, and reallocating work when needed. The MSM reviews and completes tasks assigned in RONA systems, completes special projects, conducts surveys.

The Merchandising Service Manager ensures store merchandise is stocked, fronted, and priced according to planograms, reset instructions, and store-specific merchandising standards (e.g., stock, displays, promotion space). In addition, the MSM assesses performance of store Merchandising service, resets, merchandise service, and customer experience projects. The MSM will also be responsible for understanding the individual service needs for the stores in their assigned area and ensuring the execution of those identified needs, including deciding when to make exceptions to a project plan, based on individual store needs and layout.

The Merchandising Service Manager oversees the performance of Merchandising Service team members, including hiring and training new team members, monitoring individual and team performance, analyzing performance metrics, and providing corrective action and developmental feedback opportunities. The Merchandising Service Manager is responsible for providing excellent customer service by greeting customers, fulfilling customer requests, identifying customer needs, and handling customer concerns. The MSM is required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.

**Your role**:

- Resets and merchandise servicing (Resets and bay servicing)
- Provides direction to Merchandising Service Associates (MSA) regarding project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
- Confirms that all resets and bay integrity efforts are completed, in working order, and according to RONA specifications, planograms, and merchandising and safety standards
- Oversees that proof of reset completion is properly documented
- Leads associates in pre
- and post-walks to confirm project details and expectations
- Confirms completion of all WIRE tasks
- Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping
- Oversees that merchandise, including top stock, is stocked, fronted, fully packed down, and priced in assigned area according to planogram
- Oversees efforts to move beams and grids, rotate stock, build products, and display products and product support materials as appropriate per reset and/or project instructions and processes
- Oversees the proper processing of damaged products
- Confirms that both daily routine and department specific service tasks are completed
- Confirms that all signage, reorder stickers, pricing, and product information is accurate
- Works with Receiving departments to ensure each assigned store has a staging process for reset product and product s

  • Marchandiseur de Détail/retail Merchandiser

    2 months ago

    Montréal, QC, Canada Devrew Merchandising Full time

    QUI NOUS SOMMES: Devrew Merchandising Inc. est une entreprise de marchandisage nationale à service complet qui vend des services sur le terrain et qui offre des programmes d’entretien à un grand nombre d’entreprises de premier plan au Canada. Devrew est une entreprise canadienne axée sur les caractéristiques uniques de la vente au détail dans ce...

  • Spécialiste en merchandising

    4 weeks ago

    Montréal-Est, Quebec, Canada Merchandising Consultants Associates Full time

    Consultant en merchandisageLe département de merchandising de MCA est à la recherche d'un consultant en merchandising pour rejoindre notre équipe dynamique.Compétences requises :Connaître bien le merchandising dans une épicerie, une pharmacie ou une grande surface.Pouvoir lire et exécuter des planogrammes.Posséder une solide connaissance de la...

  • Consultant en merchandising expérimenté

    7 days ago

    Montréal-Est, Quebec, Canada Merchandising Consultants Associates Full time

    Consultant en merchandisingNous recherchons un consultant en merchandising expérimenté pour rejoindre notre équipe à Montreal Est. L'entreprise Merchandising Consultants Associates est une référence dans le domaine du merchandising au Canada.Ce poste offre l'opportunité de travailler dans un environnement dynamique et d'apprendre de nouvelles...

  • Merchandiser

    5 months ago

    Montréal, Canada RetailOps Full time

    we collaborate with brands and retailers to enhance sales, boost profitability, and optimize operational efficiency. Our services encompass a wide array of employment solutions, including product merchandising, store remodeling and revitalization, as well as offering stocking and overnight stocking to help streamline our clients' operations. Job...

  • Area Manager

    5 months ago

    Montréal, Canada Neptune Retail Solutions Full time

    **Retail experience?** **An unbeatable work ethic?** **A burning desire to be part of a team dedicated to delivering results to clients/customers?** **You might be Neptune Retail Solutions material.** **Neptune Retail Solutions** is currently seeking a entrepreneur-minded individual for the position of **Area Manager**. This position is field based,...

  • Spécialiste en Merchandising

    3 weeks ago

    Montréal-Est, Quebec, Canada Merchandising Consultants Associates Full time

    Consultant en MarchandisageDans le cadre de notre équipe de Merchandising Consultants Associates, nous recherchons un consultant en marchandisage expérimenté pour rejoindre notre équipe à Montréal Est.Chez MCA, nous sommes fiers d'être l'une des principales entreprises canadiennes de marchandisage, fournissant des services de premier ordre aux...

  • Merchandising Service Associate

    5 months ago

    Montréal, Canada Rona Full time

    **This position is located in Chateauguay, on the south shore of Montreal, Québec** **We require all our store associates in Québec to speak French fluently** Are you seeking an exciting challenge within a dynamic retail environment? Our Châteauguay branch, located on the south shore of Montreal, is looking for a passionate and determined individual to...

  • Visual Merchandising Manager

    5 months ago

    Montréal, Canada COS Full time

    As a Visual Merchandising Manager with COS, you will be responsible for overseeing the creation of an elevated customer journey throughout the store. In this role, you lead a team of Visual Merchandisers and work under the guidance of the Store Manager to plan all visual merchandising activities to maximize indirect customer service and selling performance....

  • Convenience Store Manager

    5 months ago

    Montréal, Canada KCI SERVICE Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Manage staff and assign duties - Determine merchandise and services to be sold - Implement price and credits policies - Locate, select and procure merchandise for resale - Develop and implement marketing strategies -...

  • Merchandiser

    6 months ago

    Montréal, Canada Concord National LLP Full time

    **Merchandiser** **Montreal, QC** Concord National, a division of Concord National LLP, is a national broker in the Canadian food industry. We represent local and international clients who manufacture and innovative conventional and natural products for distribution across Canada. We are looking for an enthusiastic and experienced **merchandiser** to...

  • Merchandising Manager

    3 months ago

    Montréal, QC, Canada Joseph Ribkoff Full time

    Joseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind. Each one of our carefully tailored pieces offers the effortless fashion, fit, and quality that we’ve been synonymous with. Over the years, the brand has blossomed into a touchstone for timeless, youthful style. Driven by a passion that has...

  • Merchandiser

    5 months ago

    Montréal, Canada Mosaic Full time

    **DESCRIPTION** We are immediately hiring merchandising representative to work with us on our WT team. The programs include Entertainment, Grocery and Health & Beauty in Walmart & Best Buy. We service many clients such as Movie Studios, Ubisoft, Voortman cookies, Smuckers, Nespresso and with many more clients to come in the future! This is a program that is...

  • Merchandising Associate

    5 months ago

    Montréal, Canada SelectBlinds Canada L.P. Full time

    Select Blinds Canada is looking for a Merchandising Associate that can help develop and execute buying/merchandising strategies, and allow us to market a strong and dynamic assortment of custom window treatments that is unique, current and innovative. Select Blinds Canada is the leading e-commerce company in Canada for custom window coverings (blinds,...

  • Manager, Retail Merchandising

    2 months ago

    Montréal, QC, Canada Cogeco Connexion Inc Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: At Cogeco, every day...

  • Visual Merchandiser

    5 months ago

    Montréal, Canada Maska Full time

    Are you interested in fashion, styling, visual merchandising, and more? We are currently seeking an enthusiastic and fashion-forward individual to join our team at our Montreal head office! - **Maska is a family-run business with years of experience in the fashion and Italian fashion industry. We have learned that quality and originality are what our...

  • Merchandising Assistant

    5 months ago

    Montréal, Canada SelectBlinds Canada L.P. Full time

    Select Blinds Canada is looking for a Merchandising Assistant that can help develop and execute buying/merchandising strategies, and allow us to market a strong and dynamic assortment of custom window treatments that is unique, current and innovative. Select Blinds Canada is the leading e-commerce company in Canada for custom window coverings (blinds,...

  • Visual Merchandiser

    5 months ago

    Montréal, Canada Maska Full time

    **Are you interested in fashion, styling, visual merchandising, and more? We are currently seeking an enthusiastic and fashion-forward individual to join our team at our Montreal head office! Maska is a family-run business with years of experience in the fashion and Italian fashion industry. We have learned that quality and originality are what our customers...

  • Merchandise Allocator

    6 months ago

    Montréal, Canada Groupe Vision New Look Inc Full time

    Quebec's optical flagship since 1986 and still growing, we opened our major ophthalmic lens manufacturing laboratory and distribution center in Ville Saint-Laurent, Quebec, in 2002. In 2019, the laboratory and distribution center will become the largest in the Canadian industry. GVNL was awarded the coveted title of "Canada's Best Managed Companies" after...

  • Merchandising Crew Associate

    5 months ago

    Montréal, Canada Shoppers Drug Mart Pharmaprix Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague._ Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment...

  • Merchandising Execution Project Associate

    5 months ago

    Montréal, Canada The Home Depot Canada Full time

    **_Full-Time - Temporary Position_** **_*Open Availability between 6am-3pm, Monday to Friday required*_** Merchandising Execution Project Associates (MEPA) perform in-store merchandising service activities such as merchandising projects. The associate will plan for merchandising execution and consolidated reset projects. The MEPA will support in store...