Customer Service Manager

1 month ago


Winnipeg, Canada MacDon Industries Ltd. Full time

**PURPOSE and SCOPE**

Reporting to the Director of Global Parts Sales and Support, this position is responsible for providing excellent customer service to all stakeholders of Westward Parts Services Ltd. by leading the Customer Service team and ensuring efficient and productive operations.

**RESPONSIBILITIES**
- Lead and mentor the Customer Service Team; responsible for hiring, training, scheduling and conducting performance reviews for the team members
- Actively promote team engagement and ensure positive work environment for all stakeholders
- Lead the team in managing customer facing activities; order taking, product support-including returns, resolving credit issues and shipping discrepancies
- Work collaboratively with Department Managers and Supervisors
- Actively participant in business planning
- Develop and implement customer service standards and metrics that continuously improve quality and productivity;
- Actively review and evaluate current procedures and implement process improvements
- Manage the process for warranty issues and customer returns
- Other Responsibilities as assigned

**QUALIFICATIONS**:

- Ability to lead and motivate others
- Related work experience in a customer service environment
- Relevant experience in a manufacturing or agriculture business environment
- Post-secondary education and/or professional designation specializing in business, agriculture or equivalent.
- Detail oriented with the ability to work in a fast paced environment
- Strong verbal and written communication skills
- Strong interpersonal skills.
- Excellent customer service, problem solving and conflict resolution skills.
- Organized with excellent time management skills
- Highly Computer Literate with competence in MS office, knowledge of JDE considered an asset



  • Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.** Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a...


  • Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...


  • Winnipeg, Canada ExpensePoint Full time

    **Job Description: Customer Service Manager** **Position Overview**: ExpensePoint, a leading expense management company, is seeking a process-oriented, dynamic, and experienced Customer Service Manager to join our team. You will play a pivotal role in overseeing both the Customer Support and the Customer Onboarding departments, ensuring exceptional service...


  • Winnipeg, Canada Farm Credit Canada Full time

    Closing Date (MM/DD/YYYY): 02/21/2024 Worker Type: Permanent Language(s) Required: English Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position): $89,369 - $120,911 Leadership skills rewarded: Take a lead role in a district’s customer service team, with a focus on the relationship...


  • Winnipeg, Canada Industrial Truck Service Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Access and process information - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type and cost of services offered - Maintain records and statistics -...


  • Winnipeg, Canada Gardewine Full time

    Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950’s. Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry. The most important aspect of our company’s operations is our dedicated people; _our people will always...


  • Winnipeg, Canada ProWide Parcel Service Full time

    We are a local small business in a fast paced industry seeking a Customer Service Representative. In this position, you will be the main contact for customers on various requests in a timely manner and working with our operations team to ensure daily targets are met and exceeded in an efficient manner. This position requires a high level of organization,...


  • Winnipeg, Canada Replenex Full time

    You are interested in being responsible for building and maintaining long-term relationships with our customer. You have a desire to learn more about Replenex products and are skilled at managing processes and policies to properly facilitate all aspects of the supply chain process in our customer’s facility. You are approachable, friendly,...

  • Customer Service

    4 days ago


    Winnipeg, Canada Western Rawhide Full time

    Western Rawhide & Harness Mfg Inc. is Canada’s leading manufacturer and distributor of horse products. We serve customers across Canada and are seeking an experienced and enthusiastic Customer Service Representative for our Winnipeg location. Horse experience is required, please tell us about your knowledge and why you would be a great fit to provide...


  • Winnipeg, Canada Service Experts Canada Full time

    Overview: **Residential HVAC Service Technician** **Reports To**:General Manager and/or Operations Manager **Status**: Full-time, Regular **Category**: Service **Location Name**: Winnipeg Supply **Location Address**: Winnipeg, MB **Hourly Wage Range**:$37 to $38 **Join the team of experts and realize your true potential!** **Why You Should Join the...

  • Custodian

    2 days ago


    Winnipeg, Canada eCom Customer Care Full time

    **Custodian** **Job Purpose**: The Custodian is responsible for maintaining high levels of cleanliness throughout all areas of the business, including carrying out any maintenance duties. **Principal Duties & Responsibilities**: - Clean all building areas including dusting, sweeping, mopping, vacuuming, kitchens, bathrooms, etc. - Cleaning and dusting...


  • Winnipeg, Canada Winnipeg Full time

    **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Winnipeg Supply Heating, Air Conditioning and Plumbing **Location Address**: Winnipeg, MB **Join the team of experts and realize your true potential!** **Why You Should Join the Service...


  • Winnipeg, Canada Credit Source Full time

    Credit Source is looking for a Customer Service Representative in the **Winnipeg, Manitoba** area: - To build, enhance and nurture customer relationships to secure customer loyalty and increase business - Maintain and manage accurate database of clients - Resolve customer concerns by taking immediate action independently or referring customer to...

  • Food Services Manager

    4 weeks ago


    Winnipeg, Canada Punjab Tiffin Service Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Plan, organize, direct, control and evaluate daily operations - Determine type of services to be offered and implement operational procedures - Balance cash and complete balance sheets, cash...


  • Winnipeg, Canada Advance Paper Box Full time

    In support of APB’s Sales Team, provides front-line service to Customers. Undertakes the project management for all jobs including estimating, docket creation, and customer communications as it relates to the job. Supports strong customer relationships with a high level of Customer Service and Satisfaction. Plans and tracks the progress of jobs through the...


  • Winnipeg, Canada Spicers Canada ULC Full time

    Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment. We’re based in Vaughan, Ontario, with 23 regional locations that include custom manufacturing...


  • Winnipeg, Canada Two Men and a Truck - Winnipeg Full time

    **CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION** **Position Title**:Customer Service Representative **Reports To**:Operations Manager and/or Office Manager **Summary** The Customer Service Representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all **TWO MEN AND A...


  • Winnipeg, Canada Congebec Inc Full time

    Congebec is a Canadian based supplier of multi-temperature storage, distribution and value-added services supporting the food, retail and CPG industry. Committed to food safety, Congebec is a leader in the Canadian marketplace and is ranked 15th in North America. With more than 500 employees and 45 years experience, the company operates 13 modern facilities...


  • Winnipeg, Canada Transx Ltd. Full time

    **TRANSX GROUP OF COMPANIES** Operating for over 50 years; the **TransX Group of Companies** is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is...


  • Winnipeg, Canada Eco Green Ltd Full time

    Position Summary To succeed in this role, you must effectively handle and manage a workload in a busy office atmosphere with a wide variety of duties and changing priorities and deadlines. Personal Characteristics - “Can do” and “Will do” attitude and ability to personally contribute in a fast paced environment. - Accountable, adaptable and a...