Customer Success Manager

4 weeks ago

Winnipeg, Canada Chekkit Full time

Customer Success Manager

**Who are we?**

Welcome to Chekkit Chekkit is customer interaction and reputation management software We give customers the tools to better communicate with their customers. Our mission is to build software that is easy to use and affordable for everyday business owners, and build a great team of people to work with and support our customers

**What is the opportunity?**

This role will be enticing to people who thrive in a fast-paced goal-orientated team environment, love working with people, and have the flexibility to work on a schedule designed to meet our client’s needs.

If you are passionate about delivering exceptional customer service, providing solutions for clients’ needs, want to contribute to Chekkit’s customer success strategies, and collaborate with internal leaders from multiple departments to deliver consistently excellent customer experiences, then this role is for you

**What will you do?**
- Focus on helping clients by responding empathetically to a variety of questions, resolving client concerns at the first point of contact, and engaging with our development team for assistance when needed.
- Provide training of our software via Zoom to customers, ensuring they understand the depths of our software, the daily use best practices for workflow efficiency, and take a consultative approach in helping clients overcome issues and achieve goals.
- Deliver Chekkit’s retention strategy which includes weekly, monthly, and yearly follow-ups with current customers to ensure they are using the software to the maximum of its ability.

**What do you need to succeed?**
- 1+ years of experience in communications, account management, or customer success.
- Strong Computer literacy skills as we use a variety of computer software (Mongo,
PostMan, etc) that help us operate far beyond what we would be capable of on our own.
- Exceptional verbal and written communication skills along with the confidence to relay information, advice, and guidance to customers in a way that computes best to them.
- Ability to work independently as well as in a team environment. You’ll need the ability to manage your time effectively and efficiently as you will be communicating with multiple customers at once at all times.

**What’s in it for you?**:

- Full-time employment with the ability to work from home during certain parts of the year
- Work Schedule is Monday - Friday 9:00 am - 5:00 pm
- Competitive pay at $18 per hour
- Opportunity for growth in the company as we see your skills and abilities.
- A fabulous work environment, we believe in working hard and playing hard. Each member of Chekkit dominates their role, and enjoys what they do This provides an environment that is fun, energetic, lively, and celebrates Fridays

**Salary**: From $18.00 per hour

**Benefits**:

- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer Support & Client Services Managers: 1 year (required)

Work Location: Hybrid remote in Winnipeg, MB

Expected start date: 2023-04-17

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