Claims Representative Ii/iii, Prestige Multiline

7 months ago

Mississauga, Canada Intact Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

**À propos du poste***

At Intact Prestige, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.

As a **Claims Representative II/II - Prestige Multiline**, you will be the first point of contact in assisting High Net Worth customers through their property or auto losses. You will help our customers through difficult times, demonstrating empathy and strong listening skills as you investigate a wide variety of claims through to completion.

**What you'll do here**:

- Investigate high-value and complex personal lines auto/property claims in a timely and respectful manner through communication with customers, contractor, consultants, brokers, and any other related parties
- Provide quality service and discuss settlement options with our customers
- Provide clear and concise information to vendors
- Develop an action plan for conducting investigations by determining necessary information required to clarify and justify the claim
- Ensure prompt and equitable settlements in line with Intact’s policies and standards
- Analyze the information, interpret insurance policy wordings, determine coverage, and assess damage
- Document the claim file by collecting information from appraisers, engineers, or other pertinent experts to determine coverage
- Lead and assist with various projects & process improvement initiatives that align with our strategic goals and develop the Prestige brand

**What you bring to the table**:

- University degree or college diploma preferred and/or equivalent business experience
- Completed or working towards a Chartered Insurance Professional (CIP) designation
- Minimum of 3 years of claims experience in property and/or automobile damage claims for high profile customers (preferred)
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Self-motivated and goal oriented, capable of working in a fast paced and changing environment
- Demonstrates strong problem solving and troubleshooting skills
- Ability to work under mínimal supervision
- Willing to cross-train on auto and property line of business
- Work on a national team in a hybrid home/office model

**Eligibility**

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

**Ce que nous offrons***

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe:

- Un régime complet d’avantages financiers qui reconnaît vos succès
- Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des aménagements de travail flexibles
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
- Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
- Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
- Un programme d’action comm

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