Desktop Support

3 months ago


Kingston, Canada Benefits by Design Full time

We are seeking a Desktop Support person to join our team for a three month contract opportunity

The applicant will be responsible for supporting employees technology needs, including onboarding and exits. This is a hybrid position, primarily out of the Kingston, Ontario office but also remote intermittently.

Benefits by Design, a division of People Corporation, works with small to medium-sized employers across Canada, administering their group employee benefit programs. The client service team is the heart of our operation. For Advisors and clients, the service team members are the ones who make the first impression, and our warm, courteous and efficient response to their group needs is what fortifies our stellar reputation in the industry. Learn more about us here

As Desktop Support, you will be responsible for:
Support
- User support (onboarding, exits, access)
- Supporting user-end of 365 (Teams, OneDrive, SharePoint, Office)
- Support employee, office hardware
- Assist with on-premise server hardware support
- Assist the whole Network team as needed
- Triage support requests
- Primary contact for network support issues
- Certificate/diploma, or equivalent work experience, in a related discipline such as

Network Administration, Information Technology or Computer Science
- Thorough knowledge of networking essentials an asset but not required
- Good problem solving and analytical skills, with a strong attention to detail
- Very good self-motivation and the ability to work autonomously
- Very good teamwork and conflict resolution ability
- Professional attitude and customer service focused
- Very good communication and interpersonal skills

This full time role requires mínimal lifting and working from a seated position for periods of time. This role is typically performed in an office based environment which would be our Kingston Benefits by Design office or hybrid. Want to join our team? Submit your resume today

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

Pay: $25.00-$30.00 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Wellness program
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: Hybrid remote in Kingston, ON K7K 1Z7

Expected start date: 2024-10-15


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