Night Auditor

5 months ago

Whistler, Canada Vacasa Full time

**Why Vacasa**

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

**What we're looking for**

The Night Auditor is responsible for overall resort operations during the night shift. The primary focus (not an exhaustive list) is on all Front Desk and Night Audit responsibilities, including overseeing the property, handling complaints, assisting guests, addressing disturbances, entering and auditing reservations, preparing arrival documentation, and collecting payments as appropriate.

**Compensation**
- $24.50 CAD / hour
- More benefits and company perks information below

**What you'll do**
- Overnight shift report
- Close out the previous day, set to the current day
- Close open items as appropriate from day shifts
- Security walk-throughs every 2 hours
- Guest/owner interactions as necessary
- Address or report disturbances
- A first reporter for medical and other emergencies
- Ensure late arrivals are tracked to the next day if applicable
- Open tickets as appropriate (from a walkthrough or guests/owners)
- Run Arrivals and Departures reports as appropriate
- Assemble check-in packets, make key cards and parking passes
- Other duties, as assigned

**Skills and Position Requirements**
- Knowledge
- Judgment
- Confidence (alone during overnight shift)
- Technical Skills
- Attention to detail
- Basic computer skills
- Work Experience
- Front Desk, Hospitality, customer/guest facing
- Must be able to walk distances, lift luggage

**Work Environment and Physical Demands**
- Availability to work Sunday through Saturday, early mornings and evenings as needed (11 PM until 7 AM).
- Occasional need to perform housekeeping and/or inspection duties
- Ability to stand, sit, and walk for an extended period of time
- Reach overhead and below the waist
- Regularly push, pull, and lift up to 25 pounds
- Occasionally lift or move up to 50 pounds
- Bend, stoop, squat, kneel, and twist
- Ability to use hands to finger, handle or feel, and reach with hands and arms
- The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

What You'll Need
- Reliable transportation required

Work Environment
- Indoor and outdoor
- Not eligible for telework
- Variable schedule; operates with autonomy to complete job duties.
- Structure of the position: fixed schedule, variable schedule, autonomy of task completion
- Works alone overnight (11 PM until 7 AM)

Availability
- Available to work Sunday through Saturday
- Weekends
- Overnight

Travel
- Travel required for less than 10% of the time

**What you'll get**
- Extended Medical and Dental
- Registered Retirement Savings Plan - company match
- Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicants
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- All the equipment you'll need to be successful
- Great colleagues and culture, monthly socials
- We do not have staff accommodation available. _Must be legally eligible to work in Canada._
- Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited._
- Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years._
- An offer of employment for this role will be contingent upon the successful completion of a background check._

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