Hotel Night Auditor

7 months ago

Whistler, Canada Blackcomb Springs Suites Full time

Do you enjoy working at night? The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the overnight hours, and their responsibilities are critical to the hotel's daily financial operations and guest satisfaction. Duties involve a combination of financial, administrative, and customer service tasks. The role requires an individual who is detail-oriented, with strong organizational and communication skills, and who is able to handle unexpected situations calmly and efficiently.
- It's essential to have the necessary documentation and /or work authorization in place before applying. The employer does not provide any kind of sponsorship.**_

**Some of the job duties include but are not limited to**:

- Balancing Accounts: Reconciles all the financial transactions that occurred during the day, including room charges, payments, and other expenses.
- Posting Charges: Posts and reviews ancillary charges to guest accounts.
- Processing Payments: Handles guest checkouts and process payments, which may involve cash, credit cards, or other payment methods.
- Preparing Daily Reports: Generates and distributes daily financial reports, which include information on occupancy rates, revenue, and other financial metrics.
- Check-Ins and Checkouts: Assists guests with check-in and checkout procedures, especially during the late-night and early-morning hours.
- Handling Guest Inquiries: Responds to guest inquiries and resolves issues or concerns that may arise during the night.
- Making Reservations: Takes reservations for future stays and collects payment.
- Security Checks: Performs security rounds to ensure the safety and security of the hotel's guests and property.
- Responding to Emergencies: Responsible for responding to emergencies, such as fire alarms or medical incidents, and contacting the appropriate authorities when necessary.
- Data Entry: Updates guest information and financial records in the PMS and system.
- Filing: Organizes and files paperwork related to guest stays and financial transactions.
- Preparing for the Next Day: Sets up the front desk and common areas for the next day's operations.
- Communicating with Housekeeping: Communicates with the housekeeping staff regarding room availability and any special guest requests.
- Maintaining Records: Maintains records of guest transactions, accounting reports, and any incidents that occurred during the night shift.
- Assisting Guests: Provides assistance to guests who may have questions or require help during the night, ensuring a positive guest experience.
- Operational Systems: Operates various computer systems and software to manage reservations, check-ins, and financial transactions.

**Compulsory Skills**:

- **Mathematical**: Strong math skills to handle financial transactions, balance accounts, and generate reports.
- **Computer**: Proficiency in using hotel management software, accounting software, and other relevant computer programs is essential.
- **Attention to Detail**: Precision and accuracy are crucial when reconciling financial records and managing guest accounts.
- **Customer Service**: Good interpersonal and customer service skills are necessary for handling guest inquiries and resolving issues.
- **Communication**: Effective communication, both written and verbal, is important for interacting with guests and colleagues.
- **Problem-Solving**: The ability to handle unexpected situations and find solutions to guest issues is important.
- **Organization**: Often juggle multiple tasks and responsibilities, so being well-organized is key.
- **Time Management**: Should be able to prioritize tasks and manage time effectively, especially during busy periods.
- **Discretion and Integrity**: Handling financial transactions and guest information requires a high level of trustworthiness and discretion.

**Education**:
A high school diploma or GED as a minimum. A degree or coursework in hospitality management, business, or a related field is preferred.

**Experience**:
Must have a minimum of 1+ years of experience as a Guest Services Agent and Night Auditor. Accounting or financial background is desirable.

**Benefits & Perks**:

- Wellness package - could be used towards ski or bike season's pass.
- Comprehensive group medical plan after 6 months of full-time employment.
- Discounts at all sister properties including food in Canmore, and Calgary.
- Referral bonus program where you can earn up to $500 per referral.
- Bonus programs.

If you choose to reside in shared accommodation, it comes fully furnished with linens, cookware, free internet, and cable for only $28/day. Maximum occupancy per bedroom is two colleagues. Common areas and spaces are shared. Fully equipped kitchen and laundry is available. There are no single units, single bedrooms or pets permitted as all units are shared. Occupancy in the house is limited to ensure a comfortable living environment.

**Salary**: From $23.10 per hour

Expected hours: 40 pe

  • Hotel Night Auditor

    1 day ago

    Whistler, Canada Blackcomb Springs Suites Full time

    The Night Auditor is responsible for running the front desk during the night, assisting guests with any requests, inquiries, and complaints. The Night Auditor completes the daily audits and balances the day. **Some of the job duties include but are not limited to**: - Greet customers, listen to understand requests, respond with appropriate action, and...

  • Hotel Night Auditor

    7 days ago

    Whistler, Canada Blackcomb Springs Suites Full time

    The Night Auditor is responsible for running the front desk during the night, assisting guests with any request, inquiries, and complaints. The Night Auditor completes the daily audits and balances the day. **Some of the job duties include but are not limited to**: - Greet customers, listens to understand requests, responds with appropriate action, and...

  • Night Auditor

    2 months ago

    Whistler, Canada Blackcomb Springs Suites Full time

    **Job Summary** We are seeking a detail-oriented Night Auditor to join our team. The Night Auditor will be responsible for overseeing the nightly operations of the hotel, ensuring guest satisfaction, and maintaining accurate financial records. **Duties**: - Conduct the nightly audit process efficiently and accurately. - Handle guest check-ins and...

  • Night Auditor

    1 week ago

    Whistler, Canada Crystal Lodge Full time

    Crystal Lodge & Suites is currently seeking to recruit a Night Auditor to join our Front Desk team. The role of Night Auditor predominately produces, analyses, reconciles and checks reports from the days' transactions, payments and reservations. Some of the tasks you would be required to complete include, but are not limited to - Completion of an...

  • Night Auditor

    2 weeks ago

    Whistler, Canada Hilton Whistler Resort & Spa Full time

    **WHY WORK FOR HILTON WHISTLER RESORT & SPA** The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities. As the Night Auditor you will receive the following benefits: - Life & Leisure Program - Choose from Unlimited Ski...

  • Night Auditor

    7 days ago

    Whistler, Canada Crystal Lodge Full time

    Crystal Lodge is currently seeking to recruit a Part-Time Night Auditor to join our Front Desk team 2 to 3 nights per week. The role of Night Auditor predominately produces, analyses, reconciles and checks reports from the days' transactions, payments and reservations. Some of the tasks you would be required to complete include, but are not limited to -...

  • Night Auditor

    2 weeks ago

    Whistler, Canada Crystal Lodge Full time

    Crystal Lodge is currently seeking to recruit a Part-Time Night Auditor to join our Front Desk team 2 to 3 nights per week.The role of Night Auditor predominately produces, analyses, reconciles and checks reports from the days' transactions, payments and reservations. Some of the tasks you would be required to complete include, but are not limited to -...

  • Night Auditor

    1 week ago

    Whistler, Canada HILTON WHISTLER Full time

    The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities. Our benefits are truly amazing - here is a sample of the perks we offer: - Life and Leisure Program - Health Benefits - Access to the Hotel's Fitness Center and...

  • Night Auditor

    3 months ago

    Whistler, Canada Crystal Lodge Full time

    Crystal Lodge is currently seeking to recruit a Seasonal Night Auditor to join our Front Desk team for the upcoming winter! The role of Night Auditor predominately produces, analyses, reconciles and checks reports from the days' transactions, payments and reservations. Some of the tasks you would be required to complete include, but are not limited to: -...

  • Night Auditor

    1 month ago

    Whistler, Canada Listel Hotel Whistler Full time

    **Who are we?** At the Listel Hotel Whistler, we take great pride in our open and creative approach to our hospitality operations. We believe the unique talents of our employees are the heart of our success. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational excellence of our hotel...

  • Night Auditor

    1 month ago

    Whistler, Canada Nita Lake Lodge Full time

    **Night Auditor at Nita Lake Lodge Resort & Spa** Are you a night owl with exceptional organizational and customer service skills? Do you thrive in a role that combines hospitality with accounting precision? Nita Lake Lodge Resort & Spa, a stunning retreat in Whistler, is seeking a dedicated and professional **Night Auditor** to join our Front Office...

  • Night Auditor

    8 months ago

    Whistler, Canada Blackcomb Springs Suites Full time

    The Night Auditor is responsible for running the front desk during the night, assisting guests with any requests, inquiries, and complaints. The Night Auditor completes the daily audits and balances the day. **Some of the job duties include but are not limited to**: - Greet customers, listen to understand requests, respond with appropriate action, and...

  • Night Auditor

    2 days ago

    Whistler, Canada Blackcomb Springs Suites Full time

    The Night Auditor is responsible for running the front desk during the night, assisting guests with any requests, inquiries, and complaints. The Night Auditor completes the daily audits and balances the day. **Some of the job duties include but are not limited to**: - Greet customers, listen to understand requests, respond with appropriate action, and...

  • Night Auditor

    2 weeks ago

    Whistler, Canada Blackcomb Springs Suites Full time

    The Night Auditor is responsible for running the front desk during the night, assisting guests with any requests, inquiries, and complaints. The Night Auditor completes the daily audits and balances the day. **Some of the job duties include but are not limited to**: Greet customers, listen to understand requests, respond with appropriate action, and provide...

  • Night Auditor

    4 months ago

    Whistler, Canada Aava Whistler Hotel Full time

    The Aava Whistler Hotel is seeking our next colleague to join our Night Audit Team. This is an overnight position that offers professional and exemplary customer service at every point of contact - whether with guests, colleagues or external customers. This role performs the daily audit of the hotel, produces a number of reports as well as performs Front...

  • Night Auditor

    1 day ago

    Whistler, Canada Nita Lake Lodge Full time

    _Nita Lake Lodge opened in January 2008 and is a true mountain retreat. We strive to achieve our mission of '_delivering a luxury mountain lifestyle experience and provide unique and memorable moments for our guests who are at the heart of our business'. _Set in Whistler Creekside on the shores of Nita Lake, the Lodge offers guests a mountain resort...

  • Night Auditor

    8 months ago

    Whistler, Canada Hilton Grand Vacations Full time

    As a **Night Auditor** you would be responsible for: - Ensures proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. - Ensures all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information). - Checks in and checks out...

  • Night Auditor

    1 day ago

    Whistler, Canada Blackcomb Springs Suites Full time

    Blackcomb Springs Suites is an all suite resort located in a quiet enclave on Blackcomb Mountain, with direct ski-in ski-out access. All suites feature full kitchen, fire place and balconies. Guests select our resort for its spectacular location and recognized World-class service. The night auditor is responsible for assisting guests with their overnight...

  • Night Auditor

    4 months ago

    Whistler, Canada Whistler Blackcomb Full time

    **Create Your Experience of a Lifetime!** Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3...

  • Night Auditor

    5 days ago

    Whistler, Canada Executive The Inn at Whistler Village & Mountain Side Hotel Full time

    Staff Housing Available!! Whistler Blackcomb Spirit Pass is all paid for by the company (taxable benefit) and if you don't ski we can pay for your gym pass! - Checks in guests in an efficient and friendly manner, using guest names whenever possible. - Making and entering reservations accurately while reviewing hotel inventory. - Assures that guest is...