Service Supervisor

7 months ago

Montréal, Canada JAM Industries Ltd. Full time

**Job Title**: Service Supervisor - Professional & Audio

**Division **:Service

**Location**: Baie-d’Urfé

**Schedule**: Monday to Friday 8:30-17:30

Exertis | JAM, Making the world sound better, one brand at a time Do these words sound like music to your ears?

Since 1972, Exertis | JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service

**What you will do**:
**Responsibilities**:

- Supervise Pro and Audio department technicians and activities
- Electronics troubleshooting and repair
- Work to improve RMA’s open-close lead-time
- Monitor and analyze RMA’S aging
- Work with purchasers to help define and implement replenishment strategies to optimize the productivity and efficiency
- Document Pro and Audio processes and key working procedures
- Monitor and maintain balanced workload of the technicians
- Overlook cross-training requirements
- Provide weekly written reports summarizing the major activities and accomplishments.
- Demonstrate responsibility and compliance with all safety and quality policies and standards

**What we are looking for**:

- Minimum 2 years of previous experience in a supervisory role
- Demonstrated ability to lead, mentor, and develop a team of service technicians
- Electronics diploma (mandatory)
- 5 years of experience in electronics troubleshooting and repairing.
- Pro-audio equipment knowledge (Mixing Consoles, Wireless, Lighting, Amps etc.) is a strong asset.
- Strong leadership qualities, including decisiveness, integrity, and the ability to inspire and motivate a team
- Customer-centric mindset with a focus on delivering high-quality service
- Ability to prioritize tasks, manage workflows, and meet deadlines
- Proven ability to work collaboratively with cross-functional teams
- CSA certification (Strong asset)
- Proficiency with Microsoft Office Applications.
- Excellent communications skills (written/verbal) and interpersonal skills;
- Demonstrated organizational ability and follow-through.
- Demonstrated ability to work in a fast paced, dynamic environment.

**Ready to join our team? Here is why we are one big, happy JAMily**
- Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
- Wellness Incentive Program, and an Employee Assistance Program.
- RRSP matching program.
- Work-life balance is key: Flextime, summer hours, paid vacation, personal time off, and a paid day off dedicated to Diversity and Inclusion.
- We value work life balance and offer a causal and fun environment.
- Lively social calendarthere’s always something for everyone
- Generous employee discount on all our cool gear.
- On-going learning opportunities.
- Not to mention the opportunity to work in a highly talented, winning team

JAMFAM

**Ne perdez pas le rythme - Postulez chez Exertis | JAM **

**Poste**: Superviseur de service - Professionnel et audio

**Division**:Service

**Endroit**: Baie d'Urfé

**Horaire**: Lundi à vendredi 8:30AM-5:30PM

Exertis | JAM, faire que le monde sonne mieux, une marque à la fois Est-ce que ces mots résonnent comme de la musique à vos oreilles?

Depuis 1972, les Exertis | JAM est devenu un des plus importants distributeurs de matériel électronique, d’appareillage de sonorisation professionnelle et d’instruments de musique. Venez nous joindre pour demeurer fidèle à notre mission première d’offrir UNIQUEMENT le meilleur service à la clientèle possible

**Ce que vous ferez**:
**Responsabilités**:

- Superviser les techniciens et les activités des départements Pro et Audio
- Dépannage et réparation de l'électronique
- Travailler à l'amélioration des délais d'ouverture et de fermeture des RMA
- Contrôler et analyser le vieillissement des RMA
- Travailler avec les acheteurs pour définir et mettre en œuvre des stratégies de réapprovisionnement afin d'optimiser la productivité et l'efficacité.
- Documenter les processus Pro et Audio et les principales procédures de travail
- Contrôler et maintenir une charge de travail équilibrée pour les techniciens
- Prendre en compte les besoins de formation croisée.
- Fournir des rapports écrits hebdomadaires résumant les principales activités et réalisations.
- Faire preuve de responsabilité et se conformer à toutes les politiques et normes de sécurité et de qualité.

**Ce que nous recherchons**:

- Au moins 2 ans d'expérience dans un rôle de supervision
- Capacité démontrée à diriger, encadrer et développer une équipe de techniciens d'entretien.
- Diplôme en électronique (obligatoire)
- 5 ans d'expérience dans le dépannage et la réparation de matériel électronique.
- La connaissance de l'équipement pro-audio (consoles de mixage, sans fil, éclairage, amplis, etc.) est un atout majeur.
- Solides qualités de leadership, notamment esprit de décisio

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