Emergency Medical Dispatcher

2 months ago

Toronto, Canada City of Toronto Full time

**Job ID**:51873

**Job Category**:Emergency, Fire and Paramedics Services

**Division & Section**:Toronto Paramedic Services, PS Toronto Central Amb Control Centre

**Work Location**:Fire & Paramedic HQ & EMS Station 53, 4330 Dufferin St.

**Job Type & Duration**:Full Time, Temporary Vacancy, 12 months

**Hourly Rate and Wage Grade**:$39.14 - $42.88, TF4048, Wage Grade 11

**Shift Information**:Monday to Sunday, Rotating 12 Hour Shifts, 40 Hours per week

**Affiliation**:L79 Full-time

**Number of Positions Open**: 40

**Posting Period**: 08-Nov-2024 to 25-Nov-2024

**Job Summary**:
The Toronto Paramedic Services Central Ambulance Communications Centre (CACC) is seeking to expand our frontline communications team as part of our strategy to provide increased staffing and support in the Communications Centre and maintain a high level of service to the public.

Please register to participate in the information session using these links:
You can also visit our Recruitment Page for additional information, EMD Opportunities.

**Major **Responsibilities**:

- Receives and processes all Emergency and Non-Emergency requests for ambulance service.
- Provides outstanding customer service to all external and internal customers, including co-workers.
- Determines nature and urgency of requests for service and prioritizes incidents utilizing The Medical Priority Dispatch System (MPDS). Dispatches emergency medical and other support vehicles to the call, assessing current location, status of Paramedic Services fleet, roads, etc.
- Effectively and continually monitors all dispatch systems, tools, and devices to respond appropriately to call information as obtained, altered, or updated.
- Coordinates non-emergency transfers.
- Coordinates out-of-town requests with hospitals, vehicles, and other EMS Control Centres.
- Redirects Paramedic Services destination using Toronto Paramedic Services Patient Distribution System.
- Confirms incoming information with caller, inputs data into computer, and routes same to dispatch desk together with any additional information provided by allied agencies e.g., police, fire, etc.
- Adheres to all protocols, procedures, and practices relative to both call receiving and dispatch functions as provided through ongoing training and continuing dispatch education.
- Maintains open communication with neighboring Central Ambulance Communication Centres to effectively coordinate seamless, cross border response to both emergency and non
- emergency call requests.
- Fosters and maintains a cooperative working relationship with allied emergency services communication personnel.
- Consistently meet all Toronto Paramedic Services and Ministry of Health performance expectations including minimum accreditation call performance compliance.
- Always demonstrate complete integrity.
- Applies sound judgment and discretion while performing duties.
- Protects the confidentiality and privacy of each patient’s personal health information in accordance with the Personal Health Information Protection Act (PHIPA).

**Key **Qualifications**:

- Must have Grade 12 diploma or equivalent as approved by the Ontario Ministry of Education or the approved equivalent combination of education and experience. Post-Secondary Degree or Diploma in an area pertinent to the job function (i.e., Patient circle of care related fields including 911 Tele-Communications, Paramedicine, Nursing, Social Services, Psychology) is considered an asset.
- Experience within a dynamic fast-paced, complex customer service environment.
- _NOTE: The following Certifications must be completed _prior to start date_:_
- Current and valid certification in CPR (minimum level C) issued no earlier than March 19, 2024
- Current and valid Standard First Aid (SFA) issued no earlier than March 19, 2024

**You must also **have**:

- Ability to communicate effectively and clearly in English (both written and verbal) under stressful conditions.
- Excellent keyboarding skills commensurate with the demands of the position.
- Advanced working knowledge of Microsoft Windows in a multi-screen computer environment.
- Ability to work 12-hour rotating shifts including days, nights, weekends, and statutory/religious holidays.
- Ability and commitment to learn and maintain advanced knowledge of the geography of the Toronto area, including major streets, highways, public transit, hospitals, primary medical facilities, and therein.
- Ability to work for sustained periods of time while physically connected to the telephone and computer aided dispatch console.
- Hearing and vision (including colour vision) appropriate for call-taking/dispatching functions are required.
- Ability to exercise good judgement in public relations when dealing with members of the public, allied agency personnel and co-workers.
- Ability and dexterity in handling call-taking and dispatching functions using computer aided dispatch, decision support software and multi-line telephone and radio communi

  • Dispatcher

    1 day ago

    Toronto, Canada Towtal Roadside Solutions Full time

    Towtal Roadside Solutions is a leader in emergency roadside assistance and towing services. We are currently seeking highly motivated applicants with dispatch, call centre and customer service experience to part-time in our dispatch call centre. Job responsibilities include: - Assisting call centre in facilitating emergency roadside assistance -...

  • Emergency Veterinarian

    2 weeks ago

    Toronto, Canada Veterinary Emergency and Referral Hospital of West Toronto Full time

    [1] Are you an experienced Emergency Veterinarian looking to take your career to the next level? [2] Veterinary Emergency and Referral Hospital of West Toronto located in beautiful Mississauga, ON (a few minutes from Lake Ontario) is looking for Full-Time and Part-Time Emergency Veterinarians to join our diverse team! **About Us**: Veterinary Emergency and...

  • Veterinary Medical Specialist

    19 hours ago

    Toronto, Ontario, Canada Toronto Veterinary Emergency Hospital Full time

    We are seeking a highly skilled Veterinary Medical Specialist to join our team at the Toronto Veterinary Emergency Hospital. This is a rewarding opportunity for an ambitious individual with a strong passion for veterinary medicine.About the RoleThis role offers the chance to work in a fast-paced emergency hospital setting, providing high-quality care to...

  • Emergency Dispatcher

    3 weeks ago

    Toronto, Canada Infotek Consulting Services Inc. Full time

    Infotek Consulting is searching for a distacher to work in a contact/call centre environment - this role is 100% nsite in downtown Toronto The Physical Security – Incident Reporting Centre Specialist is responsible for satisfying the safety and security needs of the bank for the protection of employees, visitors, vendors, and assets as required. This...

  • Emergency Dispatcher

    4 weeks ago

    Toronto, Canada Infotek Consulting Services Inc. Full time

    Infotek Consulting is searching for a distacher to work in a contact/call centre environment - this role is 100% nsite in downtown Toronto The Physical Security – Incident Reporting Centre Specialist is responsible for satisfying the safety and security needs of the bank for the protection of employees, visitors, vendors, and assets as required. This...

  • Emergency Dispatcher

    4 weeks ago

    Toronto, Canada Infotek Consulting Services Inc. Full time

    Infotek Consulting is searching for a distacher to work in a contact/call centre environment - this role is 100% nsite in downtown Toronto The Physical Security – Incident Reporting Centre Specialist is responsible for satisfying the safety and security needs of the bank for the protection of employees, visitors, vendors, and assets as required. This...

  • Emergency Dispatcher

    4 weeks ago

    Toronto, Canada Infotek Consulting Services Inc. Full time

    Infotek Consulting is searching for a distacher to work in a contact/call centre environment - this role is 100% nsite in downtown Toronto The Physical Security – Incident Reporting Centre Specialist is responsible for satisfying the safety and security needs of the bank for the protection of employees, visitors, vendors, and assets as required. This...

  • Dispatcher

    3 weeks ago

    Toronto, Canada Toronto Community Housing Full time $36 - $37

    What we offerIn addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development...

  • Security Dispatcher

    7 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    **Schedule / Shift Timings** Tuesday to Saturday - Swing Shift Tuesday to Thursday 12:00am to 08:00am - Friday 04:00pm to 12:00am - Saturday 12:00pm to 12:00am **Pay Rate**: $20 CAD / hour **About Us**: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family with sites the across GTA to deliver superior and...

  • Emergency Dispatcher

    4 weeks ago

    Toronto, Ontario, Ontario, Canada Infotek Consulting Services Inc. Full time

    Infotek Consulting is searching for a distacher to work in a contact/call centre environment - this role is 100% nsite in downtown Toronto The Physical Security – Incident Reporting Centre Specialist is responsible for satisfying the safety and security needs of the bank for the protection of employees, visitors, vendors, and assets as required. This...

  • Emergency Dispatcher

    4 weeks ago

    Toronto, ON, Canada Infotek Consulting Services Inc. Full time

    Infotek Consulting is searching for a distacher to work in a contact/call centre environment - this role is 100% nsite in downtown Toronto The Physical Security – Incident Reporting Centre Specialist is responsible for satisfying the safety and security needs of the bank for the protection of employees, visitors, vendors, and assets as required. This...

  • Security Dispatcher

    7 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    **Schedule / Shift Timings** Tuesday to Saturday - Swing Shift Tuesday to Thursday 12:00am to 08:00am - Friday 04:00pm to 12:00am - Saturday 12:00pm to 12:00am **Pay Rate**: $20 CAD / hour **About Us**: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family with sites the across GTA to deliver superior and...

  • Security Dispatch Supervisor

    7 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    **Schedule / Shift Timings** Tuesday to Saturday - Swing Shift Tuesday to Thursday 12:00am to 08:00am - Friday 04:00pm to 12:00am - Saturday 12:00pm to 12:00am **Pay Rate**: $20 CAD / hour **About Us**: A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family with sites the across GTA to deliver superior and...

  • dispatcher, trucks

    6 months ago

    Toronto, Canada D EXPRESS Full time

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsTasksEnsure accuracy of completed time sheets, payroll and other summariesMaintain work records and logsOrganize warehouse and work areasPerform general office dutiesDispatch personnel as required by emergency situationsKeep track of shipmentsKnowledge of cross border...

  • SOC - Dispatch- Full Time

    7 months ago

    Toronto, Canada Paladin Security Full time

    SOC - Dispatch - Full Time **Position**: SOC- Dispatch **Site**: Various Sites **City**: Toronto **Status**: Full-Time **Hours: - **Various Hours **Pay Rate**: $21.25 **SECURITY OPERATIONS CENTRE GUARD JOB DESCRIPTION AND RESPONSIBILITIES** To continuously monitor and operate all systems in the Security Operations Centre. Systems include, but are not...

  • Dispatcher Administrator

    7 months ago

    Toronto, Canada Triumph Group of Companies Full time

    Join our growing, dynamic, and ambitious team! For over 30 years, Triumph has been a name that represents integrity and quality in the cladding, roofing, solar, and waterproofing industries. We are deeply rooted in family values while hosting an entrepreneurial culture where ideas are welcomed. Our diverse team is also highly trained and hold the most...

  • Dispatcher Administrator

    6 months ago

    Toronto, Canada Triumph Group of Companies Full time

    Salary: Join our growing, dynamic, and ambitious team! For over 30 years, Triumph has been a name that represents integrity and quality in the cladding, roofing, solar, and waterproofing industries. We are deeply rooted in family values while hosting an entrepreneurial culture where ideas are welcomed. Our diverse team is also highly trained and hold the...

  • dispatcher, trucks

    1 month ago

    Toronto, Canada PRC Logistics Ltd. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksEnsure accuracy of completed time sheets, payroll and other summariesPerform general office dutiesProvide customer serviceDispatch personnel according to schedules and work ordersDispatch personnel as required by emergency situationsFollow-up on issues with...

  • Part-time Security Dispatcher

    6 months ago

    Toronto, Canada VP Protection Full time

    Are you a skilled and experienced Security Dispatcher looking for a part-time opportunity? Join The Well, a dynamic and thriving community at 8 Spadina Ave, and contribute to our commitment to providing a safe and secure environment for all. **Position**: Part-time Security Dispatcher **Location**: The Well - 8 Spadina Ave, Toronto ON **Requirements**: -...

  • Tow Dispatcher

    16 hours ago

    Toronto, Canada Williams towing service ltd Full time

    Williams Towing Services is seeking for Dispatch Team and is in search of a hardworking individuals to join us. This is a position that supports all of our towing, impound, emergency response, and breakdown services. We are looking for someone that can join our high paced environment and can handle stressful situations. The position is permanent full time...