Emergency Dispatcher
7 days ago
Infotek Consulting is searching for a distacher to work in a contact/call centre environment - this role is 100% nsite in downtown Toronto
The Physical Security – Incident Reporting Centre Specialist is responsible for satisfying the safety and security needs of the bank for the protection of employees, visitors, vendors, and assets as required. This includes reporting and triaging security related incidents, monitoring threats, evaluating results, and ensuring the overall department goals are achieved. The role ensures that all activities of the group are performed according to established IRC policies and procedures. The role is responsible for making recommendations to the Shift Lead on duty regarding critical incidents and security related events.
Formal Education, Experience, and License Requirements:
- A minimum of 2 years of relevant work experience in a modern and large 911 Call Centre, Central Station Alarm Monitoring and Dispatch operation, Technical Security Control Room, Global Security Operations Centre (GSOC) or similar environment
- Ability to work within a 24-hour department
- Shift work experience in a 24-hour operation preferred
- Strong Customer service and communication; Call center/phone experience preferred
- Strong documentation, investigative, and report writing skills
- Strong attention to detail
- Demonstrated proficiency with Microsoft Office and other PC-based programs
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