Dispatcher

3 days ago

Toronto, Canada Toronto Community Housing Full time $36 - $37

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

  • Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
  • Three Weeks paid annual vacation days, increasing with years of service;
  • Four (4) paid personal days;
  • Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
  • Health and dental benefits;
  • Employee and family assistance program;
  • Maternity and parental leave top up (93% of base salary);
  • Training and development programs including tuition reimbursement of $1500 per calendar year.
  • Fitness membership discount;

Make a difference

Please Note: An Eligibility List will be created from this competition and will be in effect for up to one (1) year for any future Temporary and Permanent Dispatcher positions that may become available.

To learn more about the Community Safety Unit Recruitment, please visit our Community Safety Unit Career Page.

Are you looking for a career that can make a difference in lives of residents of Toronto? If so, we are searching for dedicated and passionate individuals to join Toronto Community Housing's Community Safety Unit. This integral unit provides a full range of special constable services in a social setting that supports a community development approach to safety.

As a critical member of our emergency communications team, you’ll utilize your expertise and knowledge in this field to contribute to the ongoing efforts of Toronto Community Housing to improve the neighborhoods and lives of residents of Toronto.

We are looking for individuals who can work in a fast-paced environment, utilizing their crisis intervention and multi-tasking skills, to assess and respond to telephone calls from the public. You will also dispatch and monitor a team of Special Constables throughout the City of Toronto.

What you’ll do

  • Receive calls from the public, tenants, and stakeholders and determine the appropriate response or referral.
  • Provide exceptional customer service to all callers.
  • Apply dispatch skills and techniques in a high stress environment, dealing with a variety of call types and emergency situations.
  • Initiate Police, Fire and Ambulance response when appropriate.
  • Dispatch Special Constables, Community Patrol Officers, Parking Enforcement Officers, and contract Security to TCH sites requiring service.
  • Enter available officers into the system and monitor their whereabouts while on duty in the field to ensure effective communication is maintained at all times.
  • Record, document and maintain sensitive and confidential information within a law enforcement records management system.
  • Promote customer service in the dispatch center by responding to calls using telephone and two-way radio systems.
  • Conduct Canadian Police Information Centre (CPIC) checks for persons and/or vehicles under investigation.
  • Other related duties as assigned.

What you’ll need

  • Ontario Secondary School Diploma (OSSD) or academic equivalent (minimum).
  • Post-Secondary education in Law, Public Safety or Emergency Communications is an asset.
  • Strong understanding of customer service principles.
  • Proven track record delivering a positive customer service experience to all callers.
  • Working knowledge of Niche RMS considered an asset.
  • Working knowledge of Hexagon CAD considered an asset.
  • Ability to input and manipulate data using word processing and spreadsheet software (i.e., Excel and Word) to update and maintain security and dispatch records.
  • Accurate and efficient keyboarding skills.
  • Experience dealing directly with stakeholders where timeliness of decisions are critical (I.e., In Police, emergency services, logistics field, etc.) is considered an asset.
  • Ability to utilize crisis intervention skills to obtain information in emergencies and to dispatch security personnel.
  • Demonstrated knowledge of how to operate a telephone switchboard, a two-way radio and communication systems.
  • Familiarity with or the ability to learn specific radio call signs and phonic alphabet.
  • Excellent verbal communication and interpersonal skills to liaise with tenants, police, fire, ambulance, and co-workers.
  • Demonstrated judgment to assess situations and respond appropriately.
  • Ability to establish priority of responses in a high-volume and time-sensitive environment.
  • Good listening skills and a commitment to providing excellent customer service.
  • Ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability).
  • Ability to report detailed information accurately and deal with confidential information.
  • Good time management skills.
  • Ability to work within a team environment.
  • Ability to work varying shifts and flexibility to be re-assigned as necessary.
  • Familiarity and the ability to learn the Criminal Code of Canada, Trespass to Property Act, Liquor License Act, Mental Health Act, and the Residential Tenancies Act is an asset.
  • Possess and maintain full security and police clearance including fingerprinting and personal background checks throughout employment (Further police clearance and Level 4 background checks during the duration of the eligibility list may be required for further consideration).

What’s next
Once you apply, we’ll review your resume to determine if your skills and experience match the qualifications for the role and only qualified candidates will be contacted for next steps. If you move forward, the process may include an interview, written/practical test, and reference check.

  • Dispatcher

    6 months ago

    Toronto, Canada Ontario Redimix - A CRH Company Full time

    Job ID: 497930  Work Type: Full Time Permanent  It is a great time to join Ontario Redimix, A CRH Company! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark! You will be a successful addition to our...

  • Dispatcher

    6 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to...

  • Dispatcher

    6 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to...

  • Dispatcher

    4 weeks ago

    Toronto, Canada Driver Full time

    First for a reason:At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they...

  • Dispatcher

    5 months ago

    Toronto, Canada First Student Shared Services Full time

    First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they...

  • Dispatcher

    4 months ago

    Toronto, Canada First Student Full time

    Job Description:First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.At First Student, our...

  • Dispatcher

    6 months ago

    Toronto, Canada First Student Shared Services Full time

    First for a reason First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily. At First Student, our...

  • Dispatcher

    3 weeks ago

    Toronto, Canada First Student Full time

    Job Description:First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.At First Student, our...

  • Dispatcher

    6 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to...

  • Dispatcher

    6 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to...

  • Dispatcher

    6 months ago

    Toronto, Canada Patron Career Staffing Full time

    Job Description: - scheduling drivers to pick up shipments and packages or deliver goods. - Customer communication on freight specifics, delivery or pickup windows, and special handling needs. - preparing predetermined itineraries and allowing for necessary route modifications. - creating goods bills and invoices, as well as delivery documentation. -...

  • Dispatcher

    6 months ago

    Toronto, Canada Epicater Inc. Full time

    Overview: **Responsibilities**: - Coordinate and schedule courier activities for efficient delivery of meals. - Communicate effectively with drivers, customers, and internal teams to ensure timely deliveries - Analyze transportation data to optimize routes and improve delivery processes - Utilize relevant systems to track shipments and update information -...

  • Dispatcher

    4 weeks ago

    Toronto, Canada Briere Transportation Full time

    We are looking for a **High-Performance Dispatcher **that has **Minimum 3 years** current transportation experience dispatching for an **Asset-Based Carrier**. Exceptional knowledge of Full Load and LTL Rates going to and from the USA with solid knowledge of Midwest USA, TX, East coast and South East coast of USA is a must. Success in this position requires...

  • Dispatcher

    6 months ago

    Toronto, Canada Chair-man Mills Full time

    **Chair-man Mills **C**orporation** is a true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none. **Position Overview** The Dispatcher is a critical role within our operational...

  • Security Dispatcher

    6 months ago

    Toronto, Canada GardaWorld Full time

    **Are you ready to suit up?**: If you are looking for a job where you have significant responsibility, this is the one for you! As a Dispatcher, you will play a key role in communication between agents, customers and supervisors! **What's in it for you?**: - Pay rate of $18. 48 per hour - Comprehensive health benefits - Fulltime hours - Uniform provided at...

  • Dispatcher

    6 months ago

    Toronto, Canada Groupe Intersand Full time

    **We are looking for a Dispatcher !** - **If you want to contribute to the success of a growing Canadian company by playing a central role for the manufacturing teamWe have a position for you! **_ - **Summary of main functions **_ - Coordinate and manage the receiving, shipping, handling of all materials and finished products from the plant ; - Optimize the...

  • Dispatcher

    6 months ago

    Toronto, Canada Seaboard Transport Group Full time

    Dispatcher - Days Join the Team Today! Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation.

  • dispatcher, trucks

    3 weeks ago

    Toronto, Canada PRC Logistics Ltd. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksEnsure accuracy of completed time sheets, payroll and other summariesPerform general office dutiesProvide customer serviceDispatch personnel according to schedules and work ordersDispatch personnel as required by emergency situationsFollow-up on issues with...

  • Assistant Chief Dispatcher

    6 months ago

    Toronto, Canada Sunwing Travel Group Full time

    **Join us in making vacation dreams come true!** Are you searching for a fun, passionate, travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for an **Assistant Chief Dispatcher** ***to join us in making vacation dreams come true. As the **Assistant Chief** **Dispatcher** ***you have the...

  • dispatcher, trucks

    3 weeks ago

    Toronto, Canada PRC Logistics Ltd. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksEnsure accuracy of completed time sheets, payroll and other summariesPerform general office dutiesProvide customer serviceDispatch personnel according to schedules and work ordersDispatch personnel as required by emergency situationsFollow-up on issues with work ordersKeep...