Specialist, Canadian Sales Operations

2 months ago

Mississauga, Canada Sysmex Full time

Overview:
**Find a Better Way...**

**...to use your skills and experience.**

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

**...to improve the lives of others.**

**...to build a promising future.**

**Responsibilities**:
We currently have a great opportunity available for a Canadian Sales Operations Specialist. Ensure master customer data and pricing is accurate and reflected in all SAI databases including SAP, GHX, and Sales CRM. Work with internal and external customers to ensure proper information is obtained to facilitate order processing. Support sales field with all account/pricing information, sales reporting, and presentation requests. This role shall be responsible for creation and management of all tasks relating to the final output to Requests for Proposals/Information (RFP/RFI), insuring compliance to the customer’s instructions and timeframe while maintaining compliance with Sysmex America, Inc. policies and guidelines. This involves researching and analyzing data from a response database and internal departments.

**Essential Duties and Responsibilities**:

- Input and maintain daily set up and changes of customer master records, including assigning appropriate price lists. Ensure that unique customer requirements are identified, and processes developed within the organization to meet customers’ needs. Document any unique customer process flows.
- Work closely with integral groups (such as Sales, Marketing, Accounting, Contracts, Service Contracts, Collections, and Customer Service) to input, maintain, audit, and resolve discrepancies pertaining to all aspects of customer master and pricing records. Determine new customer pricing eligibility, review existing customer eligibility as necessary and perform analytics to ensure accuracy. Manage all aspects of customer price changes including proactive communication regarding future price changes to appropriate members of Sales force and coordinate system changes with end user customers.
- Work with internal departments to ensure customer information is updated and correct in all databases: SAP, Metrix, CRM, GHX, and OneSource. Maintain and update all existing customer records and invoice outputs, ensuring proper documentation is obtained regarding changes. Resolve all customer SoldTo/ShipTo issues in multiple systems and ensure interfaces of customer data are timely and correct. Maintain and export master data files as necessary. Assist with analyzing and resolve Metrix invoice errors.
- Assist sales field team with account, pricing, and sales data needs to facilitate timely responses to the customer. Work with internal teams to gather necessary information and deliver to field sales team or customer within required timeframe. Responsible for pulling and analyzing all field sales data requests ensuring data is accurate and easy for the customer to understand. Work to resolve any system discrepancies found during analysis of reports.
- Develop RFP/RFI proposals in response to requests from prospective and current customers. This includes the use of a RFP automation software/database and preparation of response package materials/submissions. Monitor various RFP posting websites.
- Work closely with sales account management teams to understand win strategy and customize proposals to reflect customers’ specific priorities.
- Work closely and collaborate with members of internal departments such as Product Marketing, Operations, QA, Regulatory, Legal, Security, and/or Technical Service, to verify compliance with customer requirements, and/or develop new responses for the RFP database. Support the maintenance of the RFP database to maintain content integrity.
- Integrate information from multiple sources and develop cohesive, polished and professional client-focused messaging.
- Manage multiple projects simultaneously to ensure timely response to project deadlines and develop strong relationship with customers and coworkers to collaborate and resolve issues.
- Other duties as assigned.

**Percentage of Travel**: 5%

**Individual Education & Training Required for Position**:Training required for this position is defined and governed in accordance to COP-0013 Associate Training and will be assigned in the LMS.

Qualifications:

- Bachelor’s degree in Business, Marketing or related field required. Previous experience 3-5 years in RFP, customer service, supply chain and/or contracts desired/preferred.
- Experience in medical device or capital equipment contracting, work experience in a matrix-decision environment, and/or experience with RFP automation software is a strong plus.
- Experience with government solicitations a strong plus.
- Fluent in English & French.
- Intermediate level. Microsoft Office (Word, Exce

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