Production Receiver

3 weeks ago

Stoney Creek, Canada Radwell Full time

**Job Title**: Repair Receiver

**Department**: 21 - Production

**Reports To**: Warehouse Manager

**FLSA Status**: Hourly, Full-Time

**___________________________________**

**JOB SUMMARY**

Primarily responsible for receiving all incoming repair/warranties through CRM. As well as final inspection and proper handling of all completed units heading out to shipping.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Maintain our focus on customer service while performing various order processing tasks
- Occasional business related phone calls to inside and outside sales and customer service
- Frequent lifting up to 100 pounds
- Assure orders in CRM and order in spectrum are the same.
- Check for correct “new” type ID tag, warranty void sticker or UV mark.
- Make sure the Serial number, Firmware, and Series are entered in CRM.
- Check for any loose or missing hardware and unit cleanliness.
- Check tech notes and question if full test was not performed.
- If unit has been repaired, notify the production manager.
- Print out shipping labels, cost report, and new pick ticket, staple together and pass unit off to shipping.
- Process FNFP and NIB surplus orders through CRM.

May be modified from time to time. Other duties, tasks and work may be assigned

**SUPERVISORY RESPONSIBILITIES**
- Not Applicable

**METRICS**
- Units “received” (daily average)
- Additional measurements to be added as necessary

**QUALIFICATIONS**
- Strong organizational skills are required
- General knowledge of Windows based software (Microsoft Word, Excel and Outlook)
- Must be a team player with focus on department growth and process improvement
- Must work well in a team environment with constant interaction among the staff

**KNOWLEDGE & SKILLS REQUIRED**
- Strong Computer proficiency
- Ability to multi-task
- Ability to work at fast pace
- Attention to detail
- Problem solving abilities
- Good communication skills

**EDUCATION & EXPERIENCE**

High School diploma or equivalent required

One to three years related experience and/or training

Technical or Industrial product knowledge a plus

**CERTIFICATES, LICENSES, REGISTRATIONS**

None required

**PHYSICAL DEMANDS**

Occasional sitting, reaching, working overhead, climbing or balancing, stooping, kneeling, crouching or crawling, frequent walking and lifting up to 100 pounds.

**BONUS/COMMISSION PLAN**

Not Applicable

**EMPLOYEE EVALUATION SUMMARY**
- Introductory Review - Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
- Monthly Reviews - Employee will be given a brief written monthly review primarily focused on quantitative performance and measurement of sales activity
- Annual Reviews - Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period.

**WORK SCHEDULE**

This is a full time position with hours from 8:00 am to 5:00 pm with lunch from 12:00pm to 1:00pm, Monday through Friday. Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.

**WORK ENVIRONMENT**

The environment is a professional open office environment located in the production/ warehouse. It may be necessary from time to time to go to other departments relative to the requirements of the position. Dress attire is casual but professional in an office setting. Closed toe, hard soled shoes must be worn. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Access card must be worn at all times. Employee must adhere to Radwell safety policies at all times.

**EMPLOYER'S RIGHTS**

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

**Required Skills**:
Required Experience

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