Public Area Attendant

2 months ago

Red Deer, Canada Red Deer Resort & Casino Full time

We are currently seeking a dedicated and detail-oriented Public Area Attendant to join our dynamic team. As a Public Area Attendant, you will play a vital role in ensuring our hotel premises are kept in impeccable condition, creating a welcoming environment for our guests.

**Summary**

Under the direction of the **Executive Housekeeper**, the **Public Area Attendant** is responsible for including but not limited to cleaning public areas and public washrooms, ensuring that it’s clean and properly presented. The Public Area Attendant promotes a positive image of the property to guests and will be pleasant, friendly and able to address problems or special requests.

**Essential Duties and Responsibilities**
- Efficiently cleans assigned washroom, fitness center, pool, restaurant, lounges, lobby and elevator.
- Cleans all assigned service areas keeping them clean, safe and hygienic.
- Undertake other cleaning programs and to the performance standards required.
- Packs and replenishes trolleys to the required standard at the end of each shift; keep trolleys neat and tidy.
- Advise Supervisor/Manager of stock shortages and any tools that break
- Respond to guest inquiries, requests and complaints in a prompt and courteous manner.
- Record lost property items left in public areas and provide them to the Supervisor/Manager.
- Promptly report maintenance and safety hazards to the Supervisor/Manager
- Take personal responsibility for equipment, ensuring it is operated correctly and secure at all times.
- Maintain an up-to-date knowledge of all chemicals and cleaning products and the correct handling procedures.
- Attends departmental briefings, training, meetings etc., as directed by the Supervisor/Manager ensuring all relevant information is passed on.
- Reports any unusual or suspicious persons/activities happening in the area of security to the manager, therefore looking after the welfare and safety of both staff and guests.
- Responsible for replacing and reporting missing items in a public area, such as paper towel dispensers, toilet paper dispensers, soap dispensers etc.
- The immediate supervisor/manager may change your role/duties depending on the needs of the operation
- Performs other duties as required

**Education, Qualification and Requirements**
- Must be able to provide a clean criminal record check
- Physically able to perform all duties of the position
- Ability to follow instructions and to work independently
- Excellent time management skills with the ability to work well under pressure
- Workplace Hazardous Materials Information System (WHMIS) is an asset
- Strong work ethic and positive team attitude - Able to communicate both verbally and written in English
- Comfortable with using common household chemicals.
- First Aid/CPR preferred

**Work Environment**
- Able to stand and walk repeatedly over the course of a shift
- Ability to tolerate exposures to heat, cold and water
- The employee must frequently lift and/or move up to 20 pounds.
- While performing the duties of this job, there may be stooping, kneeling, bending, reaching and crouching
- Regularly exposed to including but not limited to contaminants, industrial cleaning chemicals, and dust and dirt.

**Hours of Work**
- The hours of work for this position will vary depending on operational requirements but will include early morning, evening and late night, as well as weekends and holidays.

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