Client Services Administrator

6 days ago

North Vancouver, Canada ALS Global Full time

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain a leader in the testing services industry and have established a distinguished reputation for providing best in class results and client services.

Client Services Administrator

Location ALS Geochemistry, North Vancouver

**Reports to**: Administration Manager

**About the Position**:
This position is responsible for assisting with the creation of internal quality control workorders as well as all administrative functions including but not limited to: operating a multi-line switchboard, directing calls and taking messages. The duties also include responding to client inquiries, maintaining the productivity and quality of the Branch Services at a performance level that satisfies the clients and strives to achieve 100% error-free client service.

Specific Responsibilities
- Enter internal workorders based on instructions from our Quality Control group;
- Make edits, as requested, to workorders for samples are in transit from one of our branch labs or in progress in the lab. Edit sample ID’s, insert/remove tasks, adjust flagging, insert triggers, etc.
- Support all ALS Branch labs by instructing/assisting them with their inquiries;
- Organize samples that need to be re-analyzed in the Vancouver lab and locate/request necessary boxes from the warehouse;
- Maintain a spreadsheet for locations of samples requested locally or from an ALS Branch lab that requires re-analysis in the Vancouver lab;
- Assist Client Services Department in creating turnaround time reports, weekly reports and/or any other reports as assigned;
- Edit or create CPT’s as required;
- Check CPT’s and quotations from Client Services;
- Transfer client data and uploading reports from outside labs;
- Identify internal/external problems as they arise;
- Enter workorders into the ALS LIMS system based on client requests or information received from Client Service or ALS branch labs;
- Maintain a positive work environment through active team participation and a good attitude, focused on quality customer service;
- Operate a multi-line switchboard, directing calls and taking messages when necessary;
- Greet all internal and external customers courteously, determine their needs, and direct them to the proper person;
- Process a variety of paperwork including filing and sorting faxes;
- Collate finalized Certificates and Invoices;
- Receive, sort, log and distribute all incoming mail or packages from the Post Office, courier/messenger services, and walk in deliveries in a timely manner;
- Sort and log all outgoing mail;
- May assist with booking in house meeting rooms;
- Responsible for ensuring that the copy machines and cabinets are stocked at all times;
- Observe established safety regulations and comply with all ALS health and safety policies and procedures;
- Other duties as assigned.

Required Knowledge, Skills & Abilities
- Strong customer service focus, interpersonal and organizational abilities;
- Pleasant and professional telephone manner;
- Excellent English communication skills both written and verbal;
- Excellent computer skills including Word/Excel/Powerpoint;
- Ability to effectively handle escalations and time critical issues;
- Detail oriented individual with a strong commitment to quality and safety;
- Ability to effectively handle a high volume of work and time critical issues;
- Completion of an office administration certificate or diploma or equivalent experience in an office or reception environment would be an asset;
- Background in Chemistry and/or Geology would be an asset.

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