Client Service Administrator
4 months ago
HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to 'do what is best for the client' while increasing awareness of the effects of hearing loss and the benefits of hearing devices._
**Scope**
Reporting to the Regional Manager, the Client Service Administrator (CSA) is the first point of contact for most of our clients and is responsible for providing superior client care. The CSA is also responsible for providing administrative support to Hearing Professionals (HPs) within the clinic and to head office.
**KEY RESPONSIBILITIES**
**Customer Service** - first point of contact for our clients and to provide them with the best customer service in the industry:
- Greeting clients
- Answering the telephone
- Answering client queries
**Appointments** - manage our client appointments and schedule the HP’s appointments:
- Maintaining clinician’s schedules
- Triaging all appointments
- Changing appointments to accommodate client and clinic needs
- Using telephone pathway to book initial client appointments
- Contacting existing clients to schedule appropriate appointments.
- Following protocols associated with the companies Telephone Performance Analysis, including and not limited to training, coaching, and evaluating.
**Clinic Appearance** - responsible for the general maintenance of our clinics so that they are a first class hearing healthcare centre:
- Daily cleaning and tidying as needed.
- Tidying and organizing Assistive Listening Device (ALD) displays and client waiting area.
- Maintaining and ordering office and clinic supplies.
**Hearing Professional and Administrative Support** - provide administrative support for the HPs in their respective clinic(s) as well as act as an office administrator for the Hearing Healthcare Centre (HHC):
- Opening and closing the HHC
- Registering all new clients
- Maintaining all paper files including creating, organizing, filing and destroying
- Shipping and receiving
- Tracking all orders through administration system and shipping log
- Preparing orders for fittings
- Assisting with local events as needed
- Understanding and selling all ALDs Providing basic hearing aid maintenance including cleaning/checks and tubing changes
**Accounting and Third Party Insurance Support** - responsible for processing all sales and tracking all outstanding balances and receivables and third party insurance payments which includes each of the following:
- Assisting with client estimates
- Counting and reporting opening and closing cash float
- Processing all payments; cash, cheque, post-dated cheques, credit card and debit card
- Completing daily bank deposit slip completing physical deposit
- Completing daily sales reconciliation on time and accurately
- Completing monthly inventory and accounting controls
- Understanding Debits and Credits
- Having working to expert knowledge of all third-party insurance programs
- Completing and submitting all third-party insurance forms
- Following up on all outstanding third party claims
**QUALIFICATIONS**
- Post-secondary education in an applicable field
- At least 2 years’ customer service experience
- Organized, detail-oriented, and comfortable working with multiple priorities
A
**A**
**Accommodation**
While we appreciate the interest of all applicants, only those selected for an interview will be contacted
-
Client Services Administrator
6 months ago
Vancouver, Canada Clearline CPA Full timeClearline CPA is a mid-size accounting firm that serves clients throughout the Lower Mainland. When you join our team, you’ll be part of a vibrant, growing and tech-friendly firm that is always seeking out better ways to serve our clients and staff. We are looking for a Client Services Administrator to join our _**Vancouver**_ _**team**_! The role of the...
-
Client Services Administrator
6 months ago
Vancouver, Canada Lifemark Health Group Full time**Client Services Administrator -Vancouver, BC (Permanent Full-time)** - Medical Office or Legal Assistant training is an asset._ As a Client Services Administrator you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride. You are an outgoing individual with...
-
Client Service Administrator
3 months ago
Vancouver, Canada The Open Door Group Full time**Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a Client Service Administrator to join our team!** **Salary**: 24.76 per hour, Grid 5, Step 2 Status: Part-Time, Permanent Hours of Work: 28.8 hours per week Location: The primary work location for this position will be the Open Door Group...
-
Client Services Administrator
2 months ago
Vancouver, Canada Paladin Technologies Full timeSupport of client service and operations department, invoicing and billing and external customer service requests. This is a 6 month temporary position. **RESPONSIBILITIES/DUTIES**: The purpose of this description is to provide a concise statement of the work elements. It is not intended to describe all of elements that may be performed by every individual...
-
Client Service Associate
3 months ago
North York, Canada JP Grease Trap Service Inc. Full time**Job Summary** **Responsibilities**: - Communicate with clients to understand their needs and provide appropriate solutions - Manage client accounts and build strong relationships through effective account management - Collaborate with the routing team - Support project management initiatives related to client services - Provide excellent customer service...
-
Client Service Administrator- North Bay
3 months ago
North Bay, Canada hearinglife_Canada Full timeAre you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centred care? If you are passionate about utilizing your skills to change client’s lives - then we would love to hear from...
-
Group Home Site Supervisor
5 months ago
North Vancouver, Canada VRS Client Services Society Full timeVRS has been creating housing solutions and services for clients in British Columbia for 50 years. Our story is one rooted in integrity, perseverance and inspiration. Beginning our journey as a non-profit serving persons with disabilities, we now proudly serve thousands of individuals throughout the province including seniors and families. At VRS we believe...
-
Client Services Administrator
2 months ago
Vancouver, Canada Doctors of BC Full timeAt Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. Together, we make a difference so our doctors can make theirs. Join us today! **THE JOB: Client Services...
-
Client Service Administrator
6 months ago
Vancouver, Canada iA Groupe financier iA Financial Group Full timeSector: Special Markets; Working Environment: In office, Mon-Fri; Location: Vancouver; Contract position_ **Role description**: **Their key responsibilities and performance requirements are**: Support customer service team members with administrative processes and requests. Communicate with plan administrators or plan members as required. Operational...
-
Client Service Administrator
5 months ago
North York, Canada Farber Full time**Company Information** One of Canada's oldest and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. We also provide tax dispute resolution, through our team of tax lawyers and ex-CRA advisors. Established in 1979, Farber has over 250 employees in over 94 offices...
-
Client Service Administrator
5 months ago
Vancouver, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Administrator- North Bay
2 weeks ago
North Bay, Canada hearinglife_Canada Full time**Client Services Administrator - North Bay**: **Responsibilities**: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centred care? If you are passionate about utilizing your skills to...
-
Client Operations Administrator
5 months ago
North York, Canada Goldstein Financial Consultants Full timeGoldstein Financial Consultants is an independent Mutual Fund Dealership located in North York. It is a family owned business that has been in operations for over 50 years. **Position Summary**: The primary responsibility for this role is to ensure the seamless administration of the mutual fund SWP/RRIF/LIF module for all clients. This role will also be...
-
Client Service Administrator
6 months ago
Vancouver, Canada CIBC Full timeNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients. À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont...
-
Client Services Associate
2 days ago
North York, Canada Altis Recruitment Full timeDo you thrive on building strong client relationships?We're seeking a passionate Client Service Associate to join our client's wealth management team. You'll be the first point of contact for their high-net-worth clients, ensuring exceptional service and fostering long-term relationships.Responsibilities:Manage client inquiries and requests, providing timely...
-
Lead Client Service Representative
5 months ago
North Vancouver, Canada Ethos Veterinary Health Full time**Mountainside 24/7 Animal Emergency is looking for a full-time Lead Client Service Representative!** Under new management and leadership with our amazing Medical Director, Dr. Harry Cozens, and inspiring Hospital Director, Robyn Luscombe, Mountainside 24/7 Animal Emergency is continuing to grow and change. Focusing on emergency medicine only, we are looking...
-
Client Service Associate
6 months ago
North York, Canada The Successful Investor Full time**Client Service Associate - Successful Investor Wealth Management Inc.** We are an established wealth management and investment publishing firm with 25+ years’ experience in subscription marketing and independent portfolio management with assets under management verging on $1 billion and growing. **KEY RESPONSIBILITIES**: - Liaison with the appropriate...
-
Client Services Representative
1 month ago
North York, Canada Educators Financial Group Full timeEducators Financial Group is seeking a proactive and passionate **Client Services Representative** to provide administrative support to Educators’ Client Advisory Services Team (CAST). In this role, you will embody our brand and dedicate yourself to putting our clients first. Our clients primarily consist of members of the Ontario Secondary School Teachers...
-
Clk 09r
3 weeks ago
North Vancouver, Canada BC Public Service Full timePosting Title- CLK 09R - Team Assistant- Position Classification- Clerk R9- Union- GEU- Work Options- On-Site- Location- North Vancouver, BC V7P 3M7 CA (Primary) - Salary Range- $50,190.86 - $56,546.21 annually- Close Date- 11/25/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Children & Family Development-...
-
Client Reports Administrator
4 weeks ago
Vancouver, Canada Nicola Wealth Full time**About Nicola Wealth**: We have a lot to be proud of at Nicola Wealth. Our sophisticated financial planning, our diversified private investment funds and their exceptional performance, our 99% client retention rate and our award-winning culture, combine to position us as a national leader in wealth management. Recognized as a Best Managed Company and one of...