Operations Program Manager

4 days ago

Richmond Hill, Canada Boston Pizza International, Inc. Full time

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Serving more than 40 million guests annually, Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 380 restaurants in Canada and more than $1 billion in sales. Boston Pizza has for decades enjoyed a significant takeout and delivery side to our business, which has served as a strong advantage vs. most competitors in helping us adjust to and successfully weather the significant impacts the pandemic has had on the broader restaurant industry. We hope you’ll consider joining us

**What you do**:
As a key member of the Operations Systems team, the **Operations Program Manager** is responsible for the development and support of tools and systems utilized by the field Operations team and restaurant managers. This role manages programs and projects from inception through completion, while maintaining strong vendor relationships to ensure quality in products and support. This role is also responsible for coordinating communications and training for both field Operations and restaurant staff pertaining to these tools and systems.

In this role, you will be expected to:

- Plan, develop and implement Operational systems, monitoring the performance of all systems and tools and consistently seeking ways to optimize / improve these.
- Provide support for any issues encountered with operational system and tools by the field Operations team and restaurants.
- Develop and maintain national operations program management practices, methodologies, standards, and templates.
- Execute all stages of project management from planning through to sustainment, for any new products or programs related to Operations.
- Work closely with 3rd party vendors to establish and maintain positive partnerships.

**Who you are**:

- You have a post-secondary diploma or degree in Business Administration, Communications, or equivalent work experience;
- You have 2-3 years of experience with program or project management;
- You have excellent problem solving abilities;
- You have very strong organizational and time management skills;
- Ability to work both independently and as a collaborative team;
- You may have the added experience or understanding of restaurant operations.

**Why you want to work with us**:

- We’re a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
- We’re an organization with a strong emphasis on team culture;
- Our entrepreneurial roots support a culture of collaboration;
- We’re always looking to promote internal talent;
- We have a tight-knit team to support you every step of the way;
- Through the “Future Prospects” Boston Pizza Foundation, we’re focused on giving back to the communities we live, work, and play in.

**What’s next**:

- If you know someone who might be interested, share this posting with them;
- If you’re interested, send us your resume;
- If we’re interested, we’ll reach out to you to schedule a phone screen;
- At Boston Pizza International, we are committed to a culture that welcomes, encourages and celebrates the diversity of our team members. We recognize that our decisions are better and our ultimate success greater when we work together as equal members of one family._

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