Program Manager, Membership-engagement

6 months ago

Richmond Hill, Canada Staples Full time

**Some of what you will do**:
**Specifically, You Will**:

- Lead the development and execution of strategic growth initiatives to enhance Preferred customer engagement across all interaction points, including Sales Teams, Retail Stores, Print and Wireless Services, Online Platforms and third-party credit programs.
- Foster collaboration and alignment among internal stakeholders to ensure seamless operations and exceptional customer experiences.
- Drive initiatives to increase customer acquisition, retention, and overall satisfaction.
- Focus on leveraging data analysis to optimize channels and drive continuous improvement aligned with business goals.
- Drive the strategy for our paid membership program, aimed at enhancing customer loyalty and engagement.
- Collaborate with internal stakeholders to design membership benefits, incentives, and initiatives that drive customer acquisition, retention, and overall satisfaction.
- Utilize data-driven insights to inform decision-making processes and implement strategies for optimization and improvement.

**Some of what you need**:

- Post secondary degree/diploma with a focus in business, retail management or equivalent experience
- Understanding of best practices in the loyalty and membership industry
- Proactive and self-motivated work style with proven ability to support multiple projects in a dynamic environment
- Proven track record of analysis, interpretation and action aligned with business priorities and vision
- Detail-oriented individual with experience developing, coordinating and executing strategic initiatives to drive sales activity.
- Strong and effective communication (both written & oral) and interpersonal skills
- Knowledge of all MS Office products with a primary focus on PowerPoint and Excel
- Knowledge of program management software including Confluence and Jira
- Consumer Insight and Judgment
- Critical Thinking, Analysis, and Decision Making
- Results Focus
- Collaborative Team Skills
- Strong analytical skills with the ability to drive insights from data and research
- Excellent communication and interpersonal skills.
- Proven track record of optimizing both internal and external channels to achieve organizational goals.
- Experience in driving revenue growth and enhancing customer satisfaction.
- Proficiency in CRM software, JIRA, Confluence, and Microsoft Tools.
- Ability to thrive in a fast-paced environment and effectively manage multiple priorities.
- Leadership skills with the ability to influence and collaborate effectively across all levels of the organization.

**Some of what you will get**:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

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