Reservations Agent
4 days ago
Company Description
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today
**What is in it for you**:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
**Job Description**:
**Reservations Agent**
At Fairmont Hotels & Resorts all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipatory service you provide over the telephone will make our guests feel valued, and reflect the exceptional hotel experience to come.
**What you will be doing**:
- Ensuring all inbound phone calls directed to the Reservations Line are answered in a prompt and professional manner and that all standards are met.
- Managing multiple high volume mailboxes for our Tour & FIT Segment and Transient Segments ensuring responses are delivered in a timely and professional manner.
- Providing our guests with a personalized experience by helping the guests select the best room and rate option to suit their vacation needs.
- Responsible for ensuring that the information on the reservations is set up accurately and look for ways to enhance the guest experience while adhering to all GDPR Privacy standards.
- Reviewing all reservations made on the previous date to ensure they are accurate and all pertinent information is noted.
- Actively promote the Accor Live Limitless loyalty program and the benefits of membership.
- Act as an ambassador for our guests, the hotel and community.
- General office work, i.e. photocopying, filing, faxing, etc.
- Maintain a safe, hazard free and environmentally friendly workplace and adhere to all hotel environmental policies and initiatives.
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
- Carry out any other tasks as assigned
**Qualifications**:
- Knowledge of Property Manager/ Opera computer systems an asset
- Knowledge of communication equipment i.e. phones and photocopiers
- Must have professional, friendly, courteous telephone etiquette
- A desire to learn and advance in Reservations or Sales
- Knowledge of hotel and surrounding area an asset
- Strong analytical skills as well as ability to make decisions independently is essential
- Self‑motivated, with the ability to make effective decisions
- Demonstrates initiative, and the ability to work with mínimal supervision
- Ability to maintain high service levels under pressure
Additional Information
**Visa Requirements**: Applicants must be legally eligible to work in Canada.
**Our Commitment to Diversity & Inclusion**: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
**Why work for Accor? **We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
**About Fairmont Hotels & Resorts**:At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find
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