Reservations Agent

6 months ago

NiagaraontheLake, Canada Vintage Hotels Full time

Vintage Hotels is currently seeking full time Luxury Spa and Travel Advisors to join our growing team

Situated in the heart of Niagara, this is your chance to gain valuable experience within a collection of Niagara's top hotels

**What you'll be doing**:

- Answers the telephone, takes reservations, referring calls to the appropriate person/departments as necessary.
- Responds to Guest concerns and makes reservations for accommodations, spa, dining and theatre tickets.
- Performs accounting duties related to credit card approvals for reservations and daily cash reports as needed.
- Performs sales functions, processes expectancy reports, in-house daily lists, group rooming lists and occupancy reports.
- Process spa bookings and packages as required.
- Process forms and assist in booking purchase gift letters and donations.
- Processes mass mail outs for brochures, promotions, confirmation letters and special occasions for Lais Hotel Properties Limited.
- Respond to Guest complaints, requests and referrals as necessary.
- Reserve services/ amenities in conjunction with other packages being purchased.

**What You'll bring to the team**:

- Excellent computer skills.
- Pleasant and professional telephone manner.
- Excellent communication skills both written and oral.
- Proven ability to provide excellent Guest service.
- Previous up-selling and/or sales experience is considered an asset.

**What's in it for you**:

- Benefits & RRSP Matching
- Profit Sharing
- Tuition reimbursement
- Career advancement opportunities
- Free meals each shift
- Company discounts on Hotel Stays, Restaurant Visits, Spa Services and Treatments
- Accessibility Accommodations can be provided throughout the recruitment process upon request._

**Job Types**: Full-time, Permanent

**Salary**: $16.65-$17.53 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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