Reservations Agent

5 months ago


NiagaraontheLake, Canada Vintage Hotels Full time

Vintage Hotels is currently seeking full time Luxury Spa and Travel Advisors to join our growing team

Situated in the heart of Niagara, this is your chance to gain valuable experience within a collection of Niagara's top hotels

**What you'll be doing**:

- Answers the telephone, takes reservations, referring calls to the appropriate person/departments as necessary.
- Responds to Guest concerns and makes reservations for accommodations, spa, dining and theatre tickets.
- Performs accounting duties related to credit card approvals for reservations and daily cash reports as needed.
- Performs sales functions, processes expectancy reports, in-house daily lists, group rooming lists and occupancy reports.
- Process spa bookings and packages as required.
- Process forms and assist in booking purchase gift letters and donations.
- Processes mass mail outs for brochures, promotions, confirmation letters and special occasions for Lais Hotel Properties Limited.
- Respond to Guest complaints, requests and referrals as necessary.
- Reserve services/ amenities in conjunction with other packages being purchased.

**What You'll bring to the team**:

- Excellent computer skills.
- Pleasant and professional telephone manner.
- Excellent communication skills both written and oral.
- Proven ability to provide excellent Guest service.
- Previous up-selling and/or sales experience is considered an asset.

**What's in it for you**:

- Benefits & RRSP Matching
- Profit Sharing
- Tuition reimbursement
- Career advancement opportunities
- Free meals each shift
- Company discounts on Hotel Stays, Restaurant Visits, Spa Services and Treatments
- Accessibility Accommodations can be provided throughout the recruitment process upon request._

**Job Types**: Full-time, Permanent

**Salary**: $16.65-$17.53 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person


  • Reservation Agent

    6 months ago


    Niagara Falls, Canada Vittoria Hotel & Suites Full time

    Job Overview: We are seeking a detail-oriented Reservation Agent to join our team. As a Reservation Agent, you will be responsible for assisting customers with booking reservations and providing exceptional customer service. Responsibilities: - Answer incoming calls and assist customers with reservations - Provide information about services, availability,...

  • Reservations Agent

    5 months ago


    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Vintage Hotels is currently seeking a full time Luxury Travel Advisor to join our growing team! Situated in the heart of Niagara, this is your chance to gain valuable experience within a collection of Niagara's top hotels! **What you'll be doing**: - Answers the telephone, takes reservations, referring calls to the appropriate person/departments as...

  • Reservations Agent

    5 months ago


    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Vintage Hotels is currently seeking a full time Luxury Spa Advisor to join our growing team! Situated in the heart of Niagara, this is your chance to gain valuable experience within a collection of Niagara's top hotels! **What you'll be doing**: - Providing personalized and exceptional Guest service at every given opportunity. - Performs telephone...


  • Niagara-on-the-Lake, Canada White Oaks Conference Resort Spa Full time

    Front Desk or Reservations experience required - Team player - Ability to work a variety of shifts including days, afternoons and weekends - Ability to offer an outstanding level of customer service and provide recommendations for additional activities and upgrades. - Strong oral/written communication skills and an excellent telephone manner - Outgoing,...


  • Niagara Falls, Canada Canadian Niagara Hotels Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...

  • Guest Service Agent

    5 months ago


    Niagara-on-the-Lake, Canada Vintage Hotels - Prince of Wales Full time

    The Prince of Wales Hotel is seeking a Guest Service Agent to join their incredible Front Office Team. The role of the Guest Service Agent is to assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. **What you'll be doing**: - Register...

  • Reservations Agent

    6 months ago


    Niagara Falls, Canada Buffalo Lodging Associates Full time

    Position Information: Location: Radisson Hotel & Suites Niagara Falls 6733 Fallsview Blvd, Niagara Falls, ON L2G 3W7, Canada - +1 905-356-1944 **Responsibilities**: - Professionally responds to potential and repeat guest inquires regarding reservations. Identifies the needs of the guest/caller and provides relevant information regarding hotel services and...

  • Guest Service Agent

    5 months ago


    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales Hotel is seeking a part time Guest Service Agent to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and...

  • Guest Service Agent

    5 months ago


    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales Hotel is seeking full and part time Guest Service Agents to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in...

  • Guest Service Agent

    6 months ago


    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is seeking Part Time Guest Service Agents to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and...

  • Guest Service Agent

    5 months ago


    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Best Western Colonel Butler Inn is currently seeking a part time Guest Service Agent to join our growing Front Office Team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy working in a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...

  • Guest Service Agent

    6 months ago


    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is currently seeking a part time Guest Service Agent to join our growing Front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in...

  • Guest Service Agent

    3 weeks ago


    Niagara-on-the-Lake, Canada Vintage Hotels: Prince of Wales Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Agent to join our growing Front Office team at the Prince of Wales Hotel! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...

  • Front Desk Agent

    6 months ago


    Niagara-on-the-Lake, Canada Andrew Peller Limited Full time

    #BeExtraordinary At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day. Who We Are We are one of Canada's largest and oldest wine companies with a rich...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Manager to join our team.Situated in the heart of Niagara on the Lake, our luxury boutique hotel welcomes guests from all over the world.As a Guest Service Manager, you will be responsible for performing all duties of a Guest Service Agent, supervising and scheduling team members, processing cash...

  • Front Desk Agent

    5 months ago


    Niagara-on-the-Lake, Canada Andrew Peller Limited Full time

    #BeExtraordinary At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and craft beverage company by delivering the perfect brand experience for every lifestyle and occasion. Through our commitment to excellence, honouring our roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary...


  • Williams Lake, Canada Best Western Williams Lake Hotel Full time

    Job Title: Reservations Manager for AccommodationsAbout the Role:We are seeking a highly organized and detail-oriented Reservations Manager for Accommodations to join our team at Best Western Williams Lake Hotel. As a key member of our front office staff, you will be responsible for coordinating room reservations, managing guest information, and ensuring...


  • Niagara-on-the-Lake, Canada Niagara Holiday Rentals Full time

    **Guest Experience Specialist** **Role and Responsibilities**: Are you a student in the fields of hospitality, customer service, or business, looking for an exciting opportunity to kickstart your career? Or possibly a Travel Agent looking for part-time work? Niagara Holiday Rentals might just be the perfect fit for you! We're a highly successful short-term...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Vintage Hotels, a luxury boutique of hotels and restaurants in Niagara on the Lake, seeks a seasoned Guest Service Operations Manager to lead our Front Desk team.The ideal candidate will possess 4-5 years of experience as a Guest Service Agent, with excellent communication skills and previous up-selling experience. They should be comfortable working in a...

  • Guest Service Agent

    6 months ago


    Niagara-on-the-Lake, Canada White Oaks Conference Resort & Spa Full time

    Front Desk or Reservations experience is considered an asset - Strong understanding of interdepartmental dynamics and how the Front Desk contributes - Ability to function within a highly cohesive team, in a supportive manner - Ability to work a variety of shifts including days, afternoons, and weekends - Ability to offer an outstanding level of customer...