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Customer Service Rep
3 months ago
With 14 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.
**Required immediately, our Saskatoon Branch is seeking a full time Customer Service Representative for our showroom**
***:
The Showroom Consultant/CSR is responsible for completing estimates for customers for potential products or services. Responds to general inquiries, processes orders, and promotes additional sales. Provides a positive customer experience by qualifying, educating and selling the customer our products lines
**QUALIFICATIONS**:
- High School Diploma with 2 years customer service experience with experience in similar industry
- A background in interior design considered an asset
- 1-2 years estimating blue print, and completing measurements
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
- Valid driver’s license and a clear criminal record check
- Strong organizational skills, with attention to detail
- Ability to handle challenging situations with diplomacy and respect
- Effective verbal communication skills
- Basic mathematical skills
- Ability to solve problems as they arise
***DUTIES & RESPONSIBILITIES**:
- Estimating Blueprints and completing measurements for clients
- Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Processes orders and accepts payment from customers made over the telephone or in person
- Inputs orders/quotes into the computer system and confirms availability of product
- Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
- Assists customer in the selection of product
- Maintains customer service records
- Establishes proactive communication with customers to ensure understanding of product ordered
- Handles quality and service issues to develop/maintain customer loyalty
- Ensures orders are priced accurately and invoices are issued promptly
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
- Keeps the showroom clean and sets up displays as needed
- Other duties as assigned
- Dayshift
- Monday to Friday, 8am to 4:30pm
**FLOFORM is proud to offer the successful Templater**:
- **_ A highly competitive wage_**:
- Medical and Dental Benefits
- Paid sick days
- RRSP
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
**Should this opportunity be of interest to you, contact us today**
**We look forward to meeting you
