Team Leader, Accident Benefits Claims

1 week ago

Kitchener, Canada Definity Financial Corporation Full time

Job ID : 7031
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Kitchener, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Reporting to the Accident Benefits Manager, you will be accountable for the leadership and technical direction of your team relative to efficient handling of all aspects of claims in accordance with the Insurance Act and the Statutory Accident Benefits Schedule.

**What can you expect in this role?**
- Provide guidance, on-the-job training, technical instructions and direct leadership to your team relative to performance, productivity, personal conduct and adherence to processes and Corporate policies and procedures.
- Complete audits by reviewing and monitoring claims files and providing effective feedback.
- Foster team development by identifying training opportunities and keeping yourself and team informed of changes to policies and procedures.
- You will provide coaching, mentoring and performance feedback to your team
- Manage expenses and annual operating budget for the team.
- Conduct interviews for vacancies within your team or the line and making recommendations for new hires.
- Other duties as assigned

**What do you bring to the role?**
- University degree in any discipline or a college diploma in a related field or the CIP designation.
- Minimum of 5 years' experience in Accident Benefits with previous leadership experience an asset.
- Computer proficient in MS Word and Excel
- Professional, friendly and courteous in all interactions, whether with customers or co-workers.
- Perform well in a busy operation and remain calm under pressure.
- Team player adaptable to a changing environment.
- Strong written and verbal communication skills.
- Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid

  • Team Leader, Accident Benefits Claims

    2 weeks ago

    Kitchener, Ontario, Canada Definity Financial Corporation Full time

    JobID :7031Category : ClaimsBrand : DefinityRegular/Temporary : RegularFulltime/Parttime : Full TimeLocation : Waterloo, CanadaDefinity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871,...

  • Specialist, Accident Benefits Claims

    2 weeks ago

    Kitchener, Canada Definity Financial Corporation Full time

    Job ID : 7027 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Specialist, Accident Benefits Claims

    2 weeks ago

    Kitchener, Ontario, Canada Definity Financial Corporation Full time

    JobID :7027Category : ClaimsBrand : DefinityRegular/Temporary : RegularFulltime/Parttime : Full TimeLocation : Waterloo, CanadaDefinity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871,...

  • Assistant, Accident Benefits Claims

    2 weeks ago

    Kitchener, Canada Definity Financial Corporation Full time

    Job ID : 7029 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Intermediate Representative, Accident Benefits

    4 weeks ago

    Kitchener, Canada Definity Financial Corporation Full time

    Job ID : 6825 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Legal Assistant- Accident Benefits

    2 weeks ago

    Kitchener, Ontario, Canada Definity Full time

    JobID :6473Category : Strategy & LegalBrand : DefinityRegular/Temporary : RegularFulltime/Parttime : Full TimeLocation : Waterloo, CanadaDefinity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to...

  • Intermediate Accident Benefit Field Adjuster

    2 weeks ago

    Kitchener, Ontario, Canada ClaimsPro LP Full time

    Company:ClaimsPro LPIntermediate Accident Benefit Field Adjuster (Kitchener)OverviewClaimsPro is Canada's largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they...

  • senior claim advisor

    2 weeks ago

    Kitchener, Ontario, Canada VTRAC Consulting Corporation (WBE) Full time

    VTRAC Consulting Corporation Intelligent SolutionsThank you for applying to VTRAC opportunities.Senior Accident Benefits Claims Representative (Permanent), Attention:Position#:24159Position: Senior Accident Benefits Claims Representative (Hybrid Remote- Permanent)Position Type: PermanentNoof Positions:1Location: Kitchener-Waterloo, ONResponsibilitiesEmploy...

  • CA - Accident and Health Adjudicator

    2 weeks ago

    Kitchener, Ontario, Canada Crawford & Company Full time

    Position Summary The Accident and Health Claims Adjudicator is responsible for the timely and accurate adjudication of Life/Specialty claims including but not limited to, Critical Illness, Accidental Death and Dismemberment, Personal Accident, Business Credit Card Travel claims. Requirements Minimum 3 years Accident and Health Adjudication experience ...

  • Claims Advisor- Telework

    4 weeks ago

    Kitchener, ON, Canada VTRAC Consulting Corporation (WBE) Full time

    VTRAC Consulting Corporation Intelligent SolutionsThank you for applying to VTRAC opportunities. Senior Accident Benefits Claims Representative (Permanent), Attention: ruzo@vtrac.Position#: 24159Position: Senior Accident Benefits Claims Representative (Hybrid Remote- Permanent)Position Type: PermanentNo. of Positions: 1Location: Kitchener-Waterloo,...

  • Claims Administrator

    4 weeks ago

    Kitchener, Canada Rome Logistics Group Full time

    **What you will do**: The Claims Administrator main responsibilities are supporting all accident and cargo claims for the company. You will be working closely with the management team, while facilitating transportation compliance requests as they are an integral part of the full cycle shipment process. Creating a well maintained, safe, legal, cost-effective...

  • Counsel, Claims Litigation

    3 weeks ago

    Kitchener, Canada Definity Full time

    Job ID : 6419 Category : Strategy & Legal Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that...

  • Auto Claims Advisor I

    2 weeks ago

    Kitchener, Canada TD Bank Full time

    **Auto Claims Advisor I**: - 431351BR **Job Category - Primary** - Insurance **Work Location** - 100 Cress Lane **Employment Type** - Regular **City** - Kitchener **Time Type** - Full Time **Province/State** - Ontario **Hours** - 35 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - TD Insurance is part of TD Bank Group, one of...

  • Casualty Claims Adjuster

    2 weeks ago

    Kitchener, Ontario, Canada Ontario Mutual Full time

    Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Ourteam of talented and dedicated professionals challenge the norm and strive to be extraordinary. It'sall about fulfilling our promise with a personal approach. With our team, you'll bring this purposeto life every day by living our values, being open to change,...

  • Intermediate Claims Adjuster

    2 weeks ago

    Kitchener, Ontario, Canada Chelsea Avondale Full time

    As Canada's most cutting-edge home insurance carrier, Max Insurance is entering a period of exciting growth. We are looking for smart, motivated claims professionals to join our mission to provide exceptional customer experiences to Canadians.At Max, we offer the opportunity to:Join an energetic and rapidly growing team, with excellent flexibility &...

  • Team Leader

    2 days ago

    Kitchener, Canada Eldorado Plywood Full time

    Job Overview: We are seeking a motivated and experienced Team Leader to join our company. As a Team Leader, you will be responsible for overseeing a team of employees while supporting the Shift Supervisor, ensuring that daily operations run smoothly. Your strong organizational and leadership skills will be crucial in driving team success and achieving...

  • Casualty Claims Representative Ii

    2 weeks ago

    Kitchener, Ontario, Canada Heartland Farm Mutual Inc. Full time

    Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It's all about fulfilling our promise with a personal approach. With our team, you'll bring this purpose to life every day by living our values, being open to change,...

  • Senior Bodily Injury Examiner

    4 weeks ago

    Kitchener, Ontario, Canada Curo Claims Services Inc. Full time

    Company DescriptionWho We AreWith every job, there's always the question of "why". Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us.At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported...

  • Senior Bodily Injury Examiner

    2 months ago

    Kitchener, Ontario, Canada Curo Claims Services Inc. Full time

    Company DescriptionWho We AreWith every job, there's always the question of "why". Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us.At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported...

  • Field Claims Representative

    2 weeks ago

    Kitchener, Ontario, Canada Heartland Farm Mutual Inc. Full time

    With over 145 years of property & casualty insurance experience, Heartland Mutual strives to be the Best Farm Mutual. Heartland offers automobile, property and farm insurance to more than 50,000 people in Ontario and Nova Scotia. We are courageous. Our team is talented and dedicated, challenging the norm and striving to be better every day. People come first...