Auto Claims Advisor I

7 months ago

Kitchener, Canada TD Bank Full time

**Auto Claims Advisor I**:

- 431351BR

**Job Category - Primary**
- Insurance

**Work Location**
- 100 Cress Lane

**Employment Type**
- Regular

**City**
- Kitchener

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 35

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
- In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
- At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

**Job Details**

**KEY ACCOUNTABILITIES**

**CUSTOMER**
- Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
- Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience
- Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate
- Demonstrate flexibility to be able to change activities based on customer and business needs
- Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience

**SHAREHOLDER**
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation
- Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
- Identify, suggest and actively participate in process improvement opportunities
- Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

**EMPLOYEE / TEAM**
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for the business area/function and the bank, both internally and/or externally

**Job Requirements**

**BREAD

  • Claims Advisor I

    2 months ago

    Kitchener, Canada TD Bank Full time

    **Work Location**: Kitchener, Ontario, Canada **Hours**: 35 **Line of Business**: TD Insurance **Pay Details**: $47,900 - $71,900 CAD TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products...

  • Auto Service Advisor

    7 months ago

    Kitchener, Canada All-Brite Glass & Tint Full time

    We are Market Leaders in the service industry with a 4.9 rating on facebook & google. With generations of experience delivering the highest quality service available to over 10,000 customers, **Allbrite Glass & Tint provides Auto, Home, Business Glass & Tint and **is fully dedicated to maintaining its position as Kitchener-Waterloo, Cambridge Guelph,...

  • Service Advisor

    7 months ago

    Kitchener, Canada Beverly Tire & Auto Full time

    We are currently recruiting for an Automotive Service Advisor to work at one of our Kitchener, Ontario locations. A Service Advisor is responsible for listening and taking note of customer needs related to the regular maintenance and/or repair of their vehicle. A Service Advisor is expected to provide exceptional service to each and every customer, at all...

  • Service Advisor

    7 months ago

    Kitchener, Canada Beverly Tire & Auto Full time

    We are currently recruiting for an Automotive Service Advisor to work at one of our Kitchener, Ontario locations. A Service Advisor is responsible for listening and taking note of customer needs related to the regular maintenance and/or repair of their vehicle. A Service Advisor is expected to provide exceptional service to each and every customer, at all...

  • Advisor, Claims Sharing Economy

    5 hours ago

    Kitchener, Canada Definity Full time

    **Advisor, Claims Sharing Economy**: Job ID : 5968 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline...

  • Representative, Auto Physical Damage

    2 days ago

    Kitchener, Canada Definity Full time

    **Representative, Auto Physical Damage**: Job ID : 6040 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline...

  • Service Advisor

    22 hours ago

    Kitchener, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: Kitchener, ON** **Compensation: $50,000 per year plus...

  • Auto Body Prepper

    7 months ago

    Kitchener, Canada Assured Automotive Full time

    **Company: Assured Automotive** **Job Description**: ** Industry Leading Compensation, Benefits & Training ** We are seeking a qualified Auto Body Refinish Prepper to join our winning team. We offer opportunities to Maximize your Earning Potential with competitive compensation plans, health benefits, and career advancement opportunities. **Roles and...

  • Parts Advisor

    6 months ago

    Kitchener, Canada Kitchener Hyundai Full time

    Kitchener Hyundai is currently seeking a **Parts Advisor** to join our team of customer focused professionals at our **Brand** Dealership in **Location.** **Purpose/Summary of Position**: This role is responsible for providing a consistently exceptional customer experience for our wholesale and service department customers. Parts Advisors follow established...

  • Bilingual Auto Claims, Customer Care Associate

    7 months ago

    Kitchener, Canada Definity Full time

    Job ID : 6431 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Automotive Service Advisor

    1 month ago

    Kitchener, Canada Crosby Volkswagen Inc Full time

    Welcome to the Crosby Auto Group family! Since our humble beginnings in 1966, we've grown with the Waterloo-Wellington community, proudly serving for over 55 years. As an integral part of the Crosby Auto Group, **Crosby Volkswagen **has been dedicated to forging lasting connections and ensuring our customers always drive away satisfied. We’re not just...

  • Parts and Service Advisor

    7 months ago

    Kitchener, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 353 Manitou Dr, Kitchener ON** **Compensation: Up to...

  • Parts Advisor

    7 months ago

    Kitchener, Canada Budds' Group of Companies Full time

    **Parts Advisor - Kieswetter Mazda**: **No one wants to spend the day hanging around an auto dealership - unless you work at Kieswetter Mazda! We're looking for a Parts Advisor to help us get our customers back on the road faster.** **We have an urgent need for detail-oriented, team players who want to grow along with us and create an excellent customer...

  • Automotive Service Advisor

    7 months ago

    Kitchener, Canada Crosby Volkswagen Inc Full time

    Welcome to the Crosby Auto Group family! Since our humble beginnings in 1966, we've grown with the Waterloo-Wellington community, proudly serving for over 55 years. As an integral part of the Crosby Auto Group, **Crosby Volkswagen **has been dedicated to forging lasting connections and ensuring our customers always drive away satisfied. We’re not just...

  • Auto Body Refinisher

    4 months ago

    Kitchener, Canada Assured Automotive Full time

    **Company: Assured Automotive** **Job Description**: ** Industry Leading Compensation, Benefits & Training ** We are seeking a qualified Auto Body Painter to join our winning team. We offer opportunities to **Maximize your Earning Potential** with competitive compensation plans, health benefits, and career advancement opportunities. **Roles and...

  • Regional Recruiting Manager

    7 months ago

    Kitchener, Canada Assured Automotive Full time

    **Company: Assured Automotive** **Job Description**: **Job** **Responsibilities** - To effectively source and recruit industry talent to our organization by collaborating with operations and the talent acquisition team. - Updating Staffing Needs/Creating Requisitions - Initial Screening - Reporting - Maintaining Requisitions - Job Fairs/Events support -...

  • Jr Parts Advisor

    7 months ago

    Kitchener, Canada Budds' Group of Companies Full time

    **Junior Parts Advisor - Kieswetter Mazda**: **No one wants to spend the day hanging around an auto dealership - unless you work at Kieswetter Mazda! We're looking for a Junior Parts Advisor to help us get our customers back on the road faster.** **We have an urgent need for detail-oriented, team players who want to grow along with us and create an...

  • Patient Relations Advisor

    3 months ago

    Kitchener, Canada Grand River Hospital Full time

    At Grand River Hospital we are building a world class health care system supporting healthier lives for the communities we serve. We value people above all else and the experiences of our patients and their families, our team members, and our partners are at the very top of our agenda. Through our values of CARE; TRUST AND BE TRUSTWORTHY; COURAGE TO START,...

  • Disability Management Advisor

    4 months ago

    Kitchener, Canada Region of Waterloo Full time

    Disability Management Advisor **About Us!** The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and...

  • Disability Management Advisor

    2 months ago

    Kitchener, Canada Region of Waterloo Full time

    Disability Management Advisor **Job Number**:1934 **Job Type**: Full-Time **Temp Contract Length**: **Location**: 150 Frederick St - Regional Admin Headquarters **Job Category**: Human Resources **Number of Positions**:1 **Department**: Abilities Management and Employee Health Services **Division**: Human Resources **Hours of Work**: 35 **Union**:...