Events Manager

3 weeks ago

Markham, Canada Marriott International, Inc Full time

**Additional Information** 1 Year Contract

**Job Number** 22212351

**Job Category** Event Management

**Location** Toronto Marriott Markham, 170 Enterprise Boulevard, Markham, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

**CORE WORK ACTIVITIES**

**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.

**Leading Event Management Teams**
- Conducts formal pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.
- Marriott International

  • Event Manager

    1 month ago

    Markham, Canada ventureLAB Full time

    **ventureLAB INNOVATION CENTRE** o/a ventureLAB **Event Manager — Job ID 202350** Full-time, 1 Year Contract (from start date) - Position Profile_ **About ventureLAB** ventureLAB is a not-for-profit leading global founder community for hardware technology and enterprise software companies in Canada. Our organization is led by seasoned entrepreneurs...

  • Events Manager #12866

    7 days ago

    Markham, Canada Options Consulting Solutions Full time

    EVENTS MANAGER FULL-TIME MARKHAM, ON Are you experienced in developing and executing corporate events and conferences? Are you excited about event planning and creating memorable professional experiences? Are you skilled in communication and project management, and eager to take the lead? T

  • Event Accounting Manager

    1 month ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We are looking for an Event Accounting Manager to manage and provide quality oversight to mapping and rule setting process in various systems to ensure data accuracy. Come join our...

  • Event Manager Needed for Sample Sale!

    1 month ago

    Markham, Canada Style Democracy Full time

    A StyleDemocracy Warehouse Sale is coming to Markham! - StyleDemocracy is North America’s leading Sample + Warehouse Sale event management company for top global fashion brands - We are looking for an experienced and outgoing Event Manager to work this exciting event with an amazing brand - The sale is from August 14 - August 20, and the hours are 12 hour...

  • Events Planner

    4 weeks ago

    Markham, Canada spaice studio Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Responsibilities**: - Plan and execute a wide range of events, including conferences, corporate meetings, and social gatherings - Research and select suitable venues, vendors, and suppliers for each event - Coordinate event logistics,...

  • Events Coordinator

    1 month ago

    Markham, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We currently have an opportunity to work with our Senior Manager, Corporate Events. In this role, the Event Coordinator, will be responsible for the administration and support of the events...

  • event coordinator

    3 weeks ago

    Markham, Canada ADEM Company Inc. Full time

    Education: Expérience: EducationBachelor's degreeTasksPromote conference and meeting services or special eventsInspect and select sitesDevelop marketing and communication plansDevelop media strategies and public relations activitiesDevelop sponsorship, partnership or fundraising programsSolicit event donorsAssist in budget preparationAssist in site...

  • Project Manager, Sports and Events

    1 month ago

    Markham, Canada ICON Visual Communications Inc. Full time

    ICON is seeking an experienced Project Manager, Sports and Events, to oversee the production and installation of static graphic and digital signage installations, primarily at Scotiabank Arena. All Things Visual business mandate. You must be highly adaptive to the changes that occur in the digital signage/integrated solutions media industry. **Role and...

  • Promotional Event Assistant

    4 weeks ago

    Markham, Ontario, Canada Outreach Management Full time

    We are looking to hire a full-time, entry-level Promotional Event Assistant to join our promotions teamAs a leader in experiential marketing & client acquisitions, we specialize in creating and implementing customized promotional event strategies for a large portfolio of clients. By using a personalized approach to brand recognition, we are able to connect...

  • Event Marketing Experience Strategist

    4 weeks ago

    Markham, Canada 1110 Kyndryl Canada Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Bilingual Administrative Event Coordinator

    5 days ago

    Markham, Canada Infinite HR Associates Full time

    **Responsibilities**: 1. Annual Planning: Coordinate and execute the annual planning of trade shows and events. 2. Administrative Support: Provide administrative support to various departments, including but not limited to scheduling appointments, managing calendars, and handling correspondence in both French and English. 3. Event Coordination: Oversee all...

  • Development and Fundraising Events Coordinator

    1 month ago

    Markham, Canada UNIONVILLE HOME SOCIETY Full time

    **POSITION: DEVELOPMENT AND FUNDRAISING EVENTS COORDINATOR** **STATUS: Temporary Full-Time (12 Months)** **ORGANIZATION**: Unionville Home Society (UHS) is a not-for-profit charitable organization located in Unionville that has provided leadership in service to seniors since 1967. Unionville Home Society and its affiliate corporations operate a long-term...

  • Development and Fundraising Events Coordinator

    4 weeks ago

    Markham, Canada UNIONVILLE HOME SOCIETY Full time

    **POSITION: DEVELOPMENT AND FUNDRAISING EVENTS COORDINATOR** **STATUS: Temporary Full-Time (12 Months)** **ORGANIZATION**: Unionville Home Society (UHS) is a not-for-profit charitable organization located in Unionville that has provided leadership in service to seniors since 1967. Unionville Home Society and its affiliate corporations operate a long-term...

  • Junior Events Coordinator

    8 hours ago

    Markham, Canada Spectrum Catering (GTA) Inc. Full time

    Spectrum Catering provides premium food/beverage/event services for corporate, social & special events. From breakfast to late-night snacks and everything in between, we represent a modern twist on traditional comfort foods. Our commissary kitchen and mobile food trucks prepare the finest foods to be served throughout the GTA. We currently have an...

  • Restaurant Manager

    2 days ago

    Markham, Canada Mattarello Full time

    We are an Italian restaurant in Markham. Our goal is to bring innovative Italian dishes and a vibrant dining experience to the suburbs of Toronto. We mainly serve pizza and pasta in a beautiful dinning space that cater for around 70 guests. Summary As a restaurant manager you will in all aspects of running the restaurant on a day to day basis including...

  • Account Manager

    3 weeks ago

    Markham, Canada Asus Computer International Full time

    **Job Description Overview**: **Essential Duties and Responsibilities**: - Sales and Inventory - Weekly sales and inventory report - Coordinates and arranges weekly, bi-weekly and monthly scheduled meetings with each account - Training and Trade Show Events: - Coordinate with marketing the needed materials for the event - Project manage from start to...

  • Learning Management System Specialist

    7 days ago

    Markham, Canada Exact Match Recruitment Full time

    My client is currently is currently looking to hire for a Learning Management System Specialist to join its team. In this role, the candidate will be responsible for managing Learning Management System. Responsibilities include overseeing course loading, user registration, and progress tracking to ensure a smooth learning experience for all participants....

  • Learning Management System Specialist

    1 week ago

    Markham, Canada Exact Match Recruitment Full time

    My client is currently is currently looking to hire for a Learning Management System Specialist to join its team. In this role, the candidate will be responsible for managing Learning Management System. Responsibilities include overseeing course loading, user registration, and progress tracking to ensure a smooth learning experience for all participants....

  • Learning Management System Specialist

    7 days ago

    Markham, Canada Exact Match Recruitment Full time

    My client is currently is currently looking to hire for a Learning Management System Specialist to join its team. In this role, the candidate will be responsible for managing Learning Management System. Responsibilities include overseeing course loading, user registration, and progress tracking to ensure a smooth learning experience for all participants....

  • Sr Product Marketing Manager

    4 weeks ago

    Markham, Ontario, Canada GE Renewable Energy Full time

    Job Description SummaryThe successful candidate will be responsible for developing, planning and executing marketing strategy associated with new solutions commercialization. The role leads integrated marketing campaigns that align with Grid Automation's strategic vision and drive demand for the company's products and services. This role will require working...