Customer Success Leader
2 months ago
The Nasdaq IR Insight Customer Success Leader is responsible for customer retention, adoption, and satisfaction across the Americas region. This role requires exceptional leadership, communication, and problem-solving skills to motivate, develop, and recruit and retain employees while rewarding and cultivating a culture of high performance. Through the day-to-day leadership and development of the CSM team, the Director will implement organization strategies, effectively direct and manage resources, and partner across the organization to achieve success.
Responsibilities:
- Build, manage, coach and mentor a team of Customer Success Managers
- Develop and implement customer success strategies, processes, and best practices to enhance customer experience and drive retention
- Manages resources and takes accountability for the performance and results
- Develops departmental/functional plans, including priorities, to address resource and operational needs and challenges
- Collaborate with cross-functional teams, including Sales, Product, and Engineering, to ensure seamless customer onboarding and ongoing support
- Monitor and analyze customer health metrics, churn rates, and adoption trends to identify areas for improvement and proactively address potential issues
- Identify opportunities for upselling and cross-selling by understanding customer needs and pain points
- Represent the voice of the customer within the organization, advocating for their needs and providing feedback to drive product enhancements
Skills and Experience:
- Proven experience in a customer success or account management leadership role, preferably in a SaaS or technology environment
- Demonstrated ability to lead and motivate teams, fostering a collaborative and customer-centric culture
- Strong problem-solving, analytical, and decision-making skills
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels
- Knowledge of and experience deploying customer success best practices, methodologies, and tools
- Proficiency in data analysis and reporting, with the ability to derive insights from customer data
- Experience Required: 8-10 years
- Bachelor's degree in Business, Marketing, or a related field (preferred)
- Experience with SaaS such as Salesforce is preferred
Come as You Are
-
Customer Success Ops Leader
6 months ago
Toronto, Canada Careers at Intelex Technologies Full timePOSITION OVERVIEW A core part of the CX Operations team, the Customer Success Operations Leader will lead the identification, prioritization, and execution of strategic initiatives by working closely with Customer Success (CS) and other CX teams. The Customer Success Operations Leader will develop a deep understanding of business opportunities and...
-
Succession Planning Leader
7 months ago
Toronto, Canada Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Director, Customer Success
3 weeks ago
Toronto, Canada SAS Full time: **Director, Customer Success - Canada & Healthcare** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...
-
Customer Success Leader
2 days ago
Toronto, Canada FutureSight Full timeCrewscope is a Construction Technology venture spin-out from FutureSight. The role is a full-time opportunity with Crewscope directly. Crewscope is on a mission to help solve the labour shortage in the construction industry. We give skilled workers the job site experience they are asking for: more information, shared goals, and objective performance pay. We...
-
Customer Success Executive
6 months ago
Toronto, Canada Cisco Systems Full time**What You’ll Do** The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s new Customer Experience organization working with our strategic Enterprise and Public Sector customers. The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will...
-
Customer Success Manager
7 months ago
Toronto, Canada Pipeline Gurus Full time**Role Overview**: As a Customer Success Manager at Pipeline Gurus, you will be essential in nurturing and expanding our customer relationships. Your primary responsibility will be to ensure that all clients within your portfolio achieve their desired outcomes while using our services and products, thereby driving renewal and expansion opportunities through...
-
Customer Success Manager
7 months ago
Toronto, Canada Daifuku Co Full timeAs a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...
-
Director, Customer Success
7 months ago
Toronto, Canada Varicent Full timeA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...
-
Director, Customer Success
6 months ago
Toronto, Canada Quickplay Full time**About us-** Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...
-
Customer Success Area Lead
1 month ago
Toronto, Canada Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Customer Success Manager
4 weeks ago
Toronto, Canada Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Coordinator, Customer Success
7 months ago
Toronto, Canada BrainStation Full time**About the Role** As the Coordinator, Customer Success, you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand. You will be responsible for all inbound inquiries across various channels and platforms. Living at the intersection of technology, education, and growth, you are an individual...
-
Customer Success Advisor
6 months ago
Toronto, Canada AlertDriving Full time**Customer Success Advisor** **Position Title Recommendations for LinkedIn**: 1. Customer Success Specialist 2. Customer Success Associate 3. Customer Success Advisor **Reports to**:Customer Success Manager We are looking for a highly motivated and action-oriented individual to join our strategic Global Customer Success team in Toronto. Alertdriving®...
-
Customer Success Manager
6 months ago
Toronto, Canada AMCS Group Full time**DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. **AMCS leads the way** The AMCS team is at the cutting edge of technology. Companies come...
-
Customer Success Manager
7 months ago
Toronto, Canada AMCS Group Full time**DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. **AMCS leads the way** The AMCS team is at the cutting edge of technology. Companies come...
-
Director, Customer Success
7 months ago
Toronto, Canada Varicent Full timeA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...
-
Community & Customer Success
4 months ago
Old Toronto, Canada Intuit Inc. Full timediv>As the Head of Customer Success Canada, you will have full responsibility to ensure Intuit offers our customers an unforgettable experience across our products and services. p>THE ROLEWe are transforming our customer success function from a cost centre to a value driver, playing a pivotal role in driving growth and retention, through delivery of stellar...
-
Customer Success Manager
1 month ago
Toronto, Canada Carbon6 Full time**Who We Are** We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a...
-
Customer Success Manager
7 months ago
Toronto, Canada Messagepoint Full time**Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...
-
Director, Customer Success Management
2 months ago
Toronto, Canada Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...