Customer Success Leader

3 weeks ago


Toronto, Canada NASDAQ Full time

The Nasdaq IR Insight Customer Success Leader is responsible for customer retention, adoption, and satisfaction across the Americas region. This role requires exceptional leadership, communication, and problem-solving skills to motivate, develop, and recruit and retain employees while rewarding and cultivating a culture of high performance. Through the day-to-day leadership and development of the CSM team, the Director will implement organization strategies, effectively direct and manage resources, and partner across the organization to achieve success.

Responsibilities:

- Build, manage, coach and mentor a team of Customer Success Managers
- Develop and implement customer success strategies, processes, and best practices to enhance customer experience and drive retention
- Manages resources and takes accountability for the performance and results
- Develops departmental/functional plans, including priorities, to address resource and operational needs and challenges
- Collaborate with cross-functional teams, including Sales, Product, and Engineering, to ensure seamless customer onboarding and ongoing support
- Monitor and analyze customer health metrics, churn rates, and adoption trends to identify areas for improvement and proactively address potential issues
- Identify opportunities for upselling and cross-selling by understanding customer needs and pain points
- Represent the voice of the customer within the organization, advocating for their needs and providing feedback to drive product enhancements

Skills and Experience:

- Proven experience in a customer success or account management leadership role, preferably in a SaaS or technology environment
- Demonstrated ability to lead and motivate teams, fostering a collaborative and customer-centric culture
- Strong problem-solving, analytical, and decision-making skills
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels
- Knowledge of and experience deploying customer success best practices, methodologies, and tools
- Proficiency in data analysis and reporting, with the ability to derive insights from customer data
- Experience Required: 8-10 years
- Bachelor's degree in Business, Marketing, or a related field (preferred)
- Experience with SaaS such as Salesforce is preferred

Come as You Are



  • Toronto, Ontario, Canada ServiceNow Full time

    About the RoleServiceNow is seeking an experienced Transformation Leader to join our team as a Customer Success Principal Architect. This role will be based in Toronto, Canada.


  • Toronto, Canada Careers at Intelex Technologies Full time

    POSITION OVERVIEW A core part of the CX Operations team, the Customer Success Operations Leader will lead the identification, prioritization, and execution of strategic initiatives by working closely with Customer Success (CS) and other CX teams. The Customer Success Operations Leader will develop a deep understanding of business opportunities and...


  • Toronto, Canada Equinix Full time

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...


  • Toronto, Canada Cisco Systems Full time

    **What You’ll Do** The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s new Customer Experience organization working with our strategic Enterprise and Public Sector customers. The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will...


  • Toronto, Canada Pipeline Gurus Full time

    **Role Overview**: As a Customer Success Manager at Pipeline Gurus, you will be essential in nurturing and expanding our customer relationships. Your primary responsibility will be to ensure that all clients within your portfolio achieve their desired outcomes while using our services and products, thereby driving renewal and expansion opportunities through...


  • Toronto, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...


  • Toronto, Canada Varicent Full time

    A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...


  • Toronto, Canada Quickplay Full time

    **About us-** Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...


  • Toronto, Canada Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Toronto, Canada Jonas Software Full time

    Job Description: POSITION We're excited to be adding to our amazing Customer Experience Team! If you like taking on challenges with a smile, have a strong sense of emotional intelligence, are highly organized, and are driven to excel, we'd love to hear from you. Reporting to the Head of Customer Experience, the Customer Success Manager will work with top...


  • Toronto, Canada BrainStation Full time

    **About the Role** As the Coordinator, Customer Success, you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand. You will be responsible for all inbound inquiries across various channels and platforms. Living at the intersection of technology, education, and growth, you are an individual...


  • Toronto, Canada AlertDriving Full time

    **Customer Success Advisor** **Position Title Recommendations for LinkedIn**: 1. Customer Success Specialist 2. Customer Success Associate 3. Customer Success Advisor **Reports to**:Customer Success Manager We are looking for a highly motivated and action-oriented individual to join our strategic Global Customer Success team in Toronto. Alertdriving®...


  • Toronto, Canada AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. **AMCS leads the way** The AMCS team is at the cutting edge of technology. Companies come...


  • Toronto, Ontario, Canada Ignite your success Full time

    Unlock Your Full PotentialAre you a driven individual seeking a new challenge that aligns with your passion for personal growth and empowerment? We are partnering with a premier mindfulness and personal empowerment organization to enhance its global impact.We are searching for a highly motivated and results-oriented Personal Growth Success Coach to join our...


  • Toronto, Ontario, Canada MongoDB Full time

    MongoDB is a pioneering technology company empowering innovators to transform industries with the power of software and data. With a mission to enable organizations of all sizes to build, scale, and run modern applications, we provide a developer data platform that's globally distributed and multi-cloud enabled.The Customer Success Manager role requires a...


  • Toronto, Canada AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. **AMCS leads the way** The AMCS team is at the cutting edge of technology. Companies come...


  • Toronto, Canada Varicent Full time

    A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...


  • Old Toronto, Canada Intuit Inc. Full time

    div>As the Head of Customer Success Canada, you will have full responsibility to ensure Intuit offers our customers an unforgettable experience across our products and services. p>THE ROLEWe are transforming our customer success function from a cost centre to a value driver, playing a pivotal role in driving growth and retention, through delivery of stellar...

  • Sales Representative

    4 weeks ago


    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and meeting established sales goals.Key Responsibilities:Place and...

  • Sales Representative

    1 month ago


    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and results-driven Sales Representative to join our team in the Toronto office. As a Sales Representative, you will be responsible for making and receiving telephone calls on behalf of our clients, performing according to established quality assurance standards and within guidelines set...